fast food attendant

supervisor

pizza cook

shift manager

restaurant manager

Villa Restaurant Group

I started working at Villa when I moved to Bellingham. The restaurant was not opened when I had started and many tasks had to be completed before its opening day. Training of staff, replacement of appliances, unboxing and arrangement of kitchen supplies, and general adherence to company standards needed to happen before serving the public. Once opened, I progressed through the daily duties of Villa. General duties, including opening or closing of the restaurant and managing the sales for the day were a given. Besides this, general tasks for the week included creating schedules, ordering product, and managing food and labor costs were imperative to the store's long term function. Over time, unforeseen events would test my skills as a manager. Frequent changing in staff is part of the restaurant business. It was part of my job to seek out new talent and train them for success in my store. Along with this, the replacement of broken machinery and appliances became a frequent task of mine. Over the two years I had worked at Villa, two refrigeration compressors, a pizza prep table, an ice vending machine, a central air conditioning unit, two sink faucets, and multiple microwave ovens all failed and, needless to say, had to be replaced. I contracted various local companies to help repair or replace the appliances, then followed up with the corporation's accounts payable department to help finance repairs if they were more than a certain amount. Otherwise, I had to budget the repair costs with the store's revenue. Villa has multiple locations within Washington and because of this I would sometimes sub in at other stores when needed. On one occasion, Villa's location at the Bellevue Square Mall shut down, but did not comply with the vacation terms set by the mall. My manager and I had to drive to this location and essentially demolish or remove the contents left behind and disperse them to other stores. Changes in management at my home store occurred throughout my time working here; and with this, needing me to act as general manager for more than a month. I was then going to school full time, therefore was unable to dedicate the necessary fifty-five hour work week of a general manager. Overall, my occupancy at Villa has been an enjoyable learning experience that has offered me experience for future endeavors.

This is a small, family-run company—not a corporate environment—so if you're expecting structure, professionalism, or progressive HR practices, this may not be the right place.

During my time there, I observed a high turnover rate, especially within the HR team. Many left due to micromanagement and poor leadership, particularly from the VP of People and Talent. The workplace culture often contradicted the values they promoted—like kindness and mental health. In practice, those were just talking points, not part of the actual day-to-day experience.

The job was posted as "virtual," but expectations around remote work were unclear and inconsistent. If you didn’t align perfectly with the internal culture, it was made known—sometimes in subtle ways, sometimes not so subtle. Mistakes were met with immaturity and blame-shifting rather than coaching or accountability.

My interview process involved 7 separate interviews, which should have been a red flag about the lack of decision-making efficiency. Unfortunately, the workplace environment was emotionally exhausting and damaging. I seriously considered legal action before choosing to resign for the sake of my well-being.

Final thoughts: If you’re someone who values professionalism, psychological safety, and clear leadership, I recommend proceeding with caution. Do your homework and ask specific questions during the interview process.

The Villa Restaurant Group is a group of unprofessional, rude, and very unorganized people who barely acknowledge one’s humanity. The managers do not communicate with each other, and will talk about you behind your back heavily should you slightly inconvenience them. Most of the managers and higher ups will not communicate with you, and will instead opt to talk badly about you, they won’t tell you if they have a problem. They’ll instead resort to petty actions on the level of side eyeing and giving attitude, rather than speaking with employees and effectively fixing problems. It’s very evident that higher ups do not communicate with each other, within my employment I’ve had to explain the same thing to several different managers on multiple occasions. The condition of food, especially at the “South Philly” location is deplorable, myself and many other workers have questioned if the keeping of the food, dishes, etc, even meet legal standards. I highly recommend anyone looking for a positive, safe, professional work environment stays far away from the Windcreek Villa Restaurant Group wing, it is a frustrating and stressful place to be.

When the assistant manager was the only management there, it ran like a well oiled machine. Everything was kept clean and organized, and things were done on time. Sales were important, but so was making sure we presented ourselves correctly to make sales. The assistant manager also used common sense, something the manager seemed to lack. I felt encouraged, and valued as an employee with the assistant manager. 

The manager made me feel like everything I did was wrong or unimportant to a degree. They put cleanliness, organization and common sense last in favor of sell, sell, sell. We're the only pizza/Italian food place in a mall and it tastes better than most other pizza places nearby. We're going to make sales but who wants it when it's presented poorly? The manager would also complain about us working 5 minutes to an hour after our shift was supposed to end but during low volume periods would complain if one of us left the front to stay on top cleaning and organizing so we could leave on time. We wouldn't have been leaving minutes or an hour late if we were allowed to do our other task instead of push products as the mall began to shut down for the day. 

I started working for villa in fall of 2009 i am one of their longest lasting employees which does afforde me certain privlages such as requested vaction times, the ability to work around my school schedule because i am a full time college student, and an occasional voice with management. During my summers there i work full time i have never been written up for any sort of misconduct. I am civil and have even developed some close relationships with co-workers. During my time i have suffered from boredom and stagnant feelings for the job mostly because it is not in the area of my career of choice but even in my lack of enthusiasm for the job i have not let my work suffer for it. My favorite part about Villa is that once you're there for sometime and you shown that you are a worth while employee it is easier to move along in the company but it is a very long and slow process.

typical day at work consist of seeing what is on hands to see what must be prep for the day and check to make sure we have enough product to assure you will be set for success., you learn to improve to deal with that one difficult guest on a daily bases which help you prepare for the many difficult situations you many run across management is good but could be cross trained to be able to deal with the three different concepts as villa green leaf and bananas are all sister stores in one location co workers work could also be cross trained as well as this would create a more productive team in the event that you should need help in another station they will feel confident knowing that they are properly trained the hardest part of the job is the fast pace and daily challenges again this would be an easy fix if all employees where to be cross trained the most enjoyable part is also the fast paced and challenges on a daily bases most of the time fly's by so quick that sometimes before you know it your shift is over

I worked as an Assistant Manager there for about 5 months due to the level of un professionalism and the toxic environment at that location. To sum it up on my last week there my manager asked me to go the store and get avocados and if I was able to, to go through the self check out and enter less avocados than what I had actually grabbed. So if I grabbed 20 to enter 10. Yes, he asked me to steal.. Who does that?  I'm sure he was trying to make ends meet by matching the inventory/expense amounts (our numbers were bad) That store was sketchy. The guy who hired me (the district manager) left the company 3 months after I came on. Then they hired a new guy after I put my notice, he tried to make to make me stay but I refused. After I was gone for about 2 weeks. I saw one of my old co-workers while getting food at a random restaurant and told me that guy (the one that tried to make me stay) had quit one week after I left. I wouldn't go back there for anything. 

When I came into work I would clock in on the computer and asked my manager what tasks he needed to be done or what he was behind on and I would complete the tasks. When I worked at the Villa I learned how to weight out the dough. Also, I learned how to work with cooking pizzas and strombolis in an old stone oven. My managers were nice and relaxed, they did not ask for much, as long as their employees got their work done. The workplace culture was nice, the Villa sat in the middle of the food court at Robinson Mall, there were always customers that were nice and happy, which always made the employees love our job more. The hardest part of working at the Villa was learning how to use their cash register because it was so old and ancient. The most enjoyable part of my job was throwing the dough into the air and making delicious food that my customers enjoyed.

You could be working any shift from 4 am to 9pm. I learned to make pizza's from scratch and several other Italian dishes. I learned that team work on everyone's part is essential to the success of a store. My manager and I worked very well together and had respect for one another. My co-workers and I got along very well together. There were  one or two people that the team as a whole had a hard time getting along with,but everyone was very professional in handling the situation. Hardest part of the job was the lack of technological advances specifically in their computer systems and daily accounting information. Another hard part is when food orders were not put in correctly or not at all and we were missing essential items to a recipe. The most enjoyable part of my job was my co-workers and my work environment. I also enjoyed learning how to make several Italian items.

a typical day at work was always productive, ; I start with the kitchen making sure all the dishes were done, the floor was swept and the stove was clean.Next I went out on the floor and made sure the line was clean and set up, the pizza station was always neat and I also made sure the floor stayed swept. While making sure everything stayed clean I also had to tent to the customers, taking their orders, heating up their food, serving their food and ringing them up. working at Villa Pizza I learned to multitask. Management made sure everyone stayed happy and my co-workers were wonderful and very helpful. the hardest part of the job was closing by myself but it always got done to the best of my ability with no complaint. The most enjoyable part was meeting new people every day.

Top Job Titles	Average Salary
Fast food attendant 71 salaries reported	$15.00 per hour
Supervisor 8 salaries reported	$16.00 per hour
Pizza cook 2 salaries reported	$13.50 per hour
Shift manager 1 salary reported	$15.50 per hour
Restaurant manager 1 salary reported	$67,500 per year

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