membership sales

fitness instructor

massage therapist

nail technician

director

VillaSport Athletic Club and Spa

I worked at VillaSport for a pretty long time, and I’ve got things to say. This will be long but I hope you read it all. First off, I was getting paid nowhere near enough for all the work I did. Most of the time we were severely understaffed, for example some days there would only be 3 people working, when the job should have at least 7 or 8 people scheduled, the workload was unreal. Bins and Bins of dirty towels stretched along the outside fence for the laundry person to sort and clean, on extremely busy days we ran out of space in the back so it went out into the pool deck after closing, the washer and dryers couldn’t keep up. As for the person who was in charge of folding towels for the day, when I say half of that room was purely towels I’m not exaggerating. There was always a mountain of clean unfolded towels that never left because most of the time there was only one person in charge of folding for 3 locker rooms, the gym upstairs, and the pool deck. On average it takes about 30-40 minutes to fold one bin of towels (not counting pool towels) which doesn’t do much since the towels fly off the shelves from how many towels each member takes. On top of that we had to wash and fold all of the spas laundry and hang up their robes before we left. Almost every article was folded a different way, and half of the employees weren’t trained by the lead on how to fold it. I can’t even begin to explain how much there was to do when closing with so few people. So many amenities to be filled and replaced, so many towels to take out with non-existent bins, SO much laundry and to top it off we put the tarps on all the pools every night. I could go on about it for a while, just for someone to understand how much there was to be done, some days got so bad I had to stay hours past closing till we even met the bare minimum to go home. Dress code was also unfair, every housekeeping employee agreed that we should’ve been able to wear more comfortable pants like Villakids and trainers, we were just as active, if not more. They could wear yoga pants but housekeeping needed dress pants. Next we have pay and manager favorites. I got hired the same time as another housekeeper, we were the same age but I worked more days and in my opinion harder. Yet I found out he was getting paid almost $2 more than I was. When everyone started to become aware of the pay differences, more people were asking for a raise, any raise at all but everyone I knew who asked got turned down. Also a big reason I applied in the first place was because it paid $2 more than minimum wage, which is what I was getting paid at my last job for scooping ice cream. Then the minimum wage was raised and my pay stayed the exact same. I don’t really know why I stayed as long as I did but all that work for that much money when I could’ve just stayed scooping ice cream for the same amount. There were also manager and lead favorites, so the rare times we were staffed and needed the hours, they would give their favorites the most and sometimes even cut yours. Even asking for time off in advance and getting denied because someone more favored asked for the same time off. The manager would guilt trip anyone who asked for time off or couldn’t work, sometimes even taking the shifts you needed away. Last but not least, HR. I know many people who have complained to HR about a certain director, and were told they would investigate it, and they would talk to him. That director made several people uncomfortable. It’s not an excuse to just write him off saying, he’s just a touchy person. It is inappropriate. I have had several encounters with this man where there was absolutely no reason he should’ve laid any finger on me. The most he’s done to me personally was picking me up out of nowhere, and putting his hand on my lower back to “help me push a heavy bin” (he didn’t even touch the bin). One day I was off and working out in the gym when he was on shift and saw me, when he came over to me, he got really close and said, I quote, “You’ve gotta stop looking so good or I’ll have to take a picture.”
If this doesn’t make you question the management I don’t know what will. Looking back I’m pretty angry at how I was treated, I put my blood and sweat into the job and was only met with complaints. We were never acknowledged for the work we put in, we were only told to work harder.


First off, I do enjoy my job overall when things are going smoothly. The people I work with are extremely funny, nice, and enjoyable to work with and the highlight of my job. The workload is fine and not extremely stressful... when going smoothly. This is where I get to my huge issues lately with this job. I will go point by point over this.

- The management is extremely passive-aggressive and the communication is honestly garbage. Our director (aka boss of our department if you are unaware of that term) will NEVER respond to your email or text if it is something you are asking them a question or need something changed in your schedule or otherwise. However, the moment  they needs something from you or you do anything wrong, they will be contacting you that very instant. In addition, many workers are treated unfairly due to how uncommunicative they are. For example, there will be people who no-call-no-show multiple times who do not get penalized or talked to at all, while many others who show up every scheduled shift get written up for way less.

- Lately, the scheduling has been awful, and frankly unacceptable and unprofessional. There have been some shifts with 4-2 people, when there are supposed to be 8 people. This makes workers sometimes have to do multiple positions, and if this occurs and you do not do every single thing listed to do in the multiple positions you worked (which is extremely difficult), management will be very unhappy with you. You also never get recognized or rewarded for such work other than a thumbs up and a thank you, which is really frustrating considering how stressful doing multiple positions can be. Granted many of the people that worked have now left for college, they knew about this before hand and have hired extremely few people to remedy this.

- My department is not able to clock in and out at the front desk, however every single other department is able to to my knowledge from asking around. This is simply unfair and is a weird attempt at "hiding" the HK associates.

- Management does not train the new associates, the associates are expected to train each other. Regardless if the one training has never worked that position or has extremely limited experience doing so. There also is no training on how to fold the spa laundry either from management and again is expected of other associates to teach one another. Extremely unprofessional. At least have the one train be someone who has worked for quite a while or someone who has worked that position many times.

- The pay between workers is odd and unfair. I will not go into specifics, but from speaking around each worker can get paid wildly different.

I really hope they hire more people and become better at communication, because right now it is really sad to see what my job is becoming compared to how it once was.

It’s just so corporate. Everyone that works there is great, but managers are underpaid and so are the workers. If you are a personal trainer it’s 100% on you to do sales, all the prep, and training. Not to mention resales on an outdated system. Upper management that isn’t in the club does not allow wiggle room and I found it rather unenjoyable. Not worth having spent 4 years getting a degree and then having three different certifications just to have a job this stressful. Don’t work at corporate gyms. Too stressful. Asking too much for the amount they’re paying. (Only 48% of your sale and that 48% is adjusted to fit minimum wage in.) you’ll never make more than $40/hr. Certification and education are expensive. Should have been compensated more for what we were asked to do. 
As a trainer you do cold calls, you’re expected to do any and all events for minimum wage, and you are in charge of all your sales. Progressive pay scale. If you don’t hit minimums (even by half an hour) you’ll get knocked down to about 42% of your sale. That still factors in minimum wage. Doing fit plans/ evaluations is minimum wage. Only increases in pay are if you make more hours/ week. If you are doing about 40/week, the pay only increases to 54%. Hardly compensation for a full time job. 
It isn’t the fault of any management in the club. It’s the executive team located in California that refuses to make any change or try to help employees. The managers at your club are probably in the same spot as you. Getting paid not enough and getting talked down to by people who don’t even work with them directly. It truly is just the policy set forth that directors have to manage. But that impacts your pay and your schedule and it becomes undoable. 

I worked as a housekeeper at VillaSport and all I can say is it was okay. 

Your usual day-to-day tasks consist of cleaning the pool or locker areas, collecting/folding towels, and other general cleaning and maintenance in other parts of the gym. Members use the towels up extremely quick so anticipate constant issues from members about towel shortages. 
Another unfortunate constant of the job is having to clean up blood, excrement, and other fluids. 
This is not a job where you will be able to be leisure for long as you will constantly be on your feet tending to things. Summers especially are super hectic. 

Members are generally nice but you’ll always deal with a difficult one here and there. 

How much you like this job is also highly dependent on your coworkers. I liked my coworkers at my time of work, and they’re what made the job more fun than it was. Management was okay but the housekeeping supervisor is wonderful. 

I do believe though that the entirety of the housekeeping department deserves to be paid and appreciated much more for all the work they do. The entirety of the gym would not be able to function without the day, night, and overnight housekeeping staff.  

Overall, okay job. Simple work but expect to be feeling sweaty after every shift and getting home late from night shifts because of members who like to overstay their time. 

Terrible training. I'm still shocked with how little training or support there was for this position. The manager told me I would go through a training process but there was nothing formal. I had to ask the other ambassadors for help because I had no idea what I was doing or how I should do things. The only training the manager did is walk me around the club. For a so called 5-star gym VillaSport should provide better training to their employees especially for the ambassador position. It put me in an uncomfortable position to be expected to show other people VillaSport and sell memberships and not have the proper training or knowledge.

If you don't like drama or stress, don't work here. No one likes working in this department. The manager is rude, manipulative, passive aggressive, not very smart, and a terrible leader. The other ambassadors basically run the place on there own and all the manager does is complain, pick fights, and manipulate situations and other people for her benefit. I learned in my first week working here that everyone in the office is looking for other jobs because of how bad the work environment is. I didn't last too long and I'm so happy to be out but wish I knew these things before taking the job so that I would never have waisted my time on it.

I enjoy motivating members to lead a healthy life and that is why I work at Villa Sport.  I also enjoy the ability to set my own schedule as a Fitness Advisor and Group Fitness Associate.  Overall my direct managers and co-workers are friendly and easy going.  The lack of unity from management is less than desirable, in addition to the negativity, but that is to be expected in corporate America.  The most enjoyable part of my job is motivating and educating individuals in health and fitness.  The hardest part is having a salary based primarily on commission, otherwise compensation is minimum wage regardless of my experience and education.  I'm learning that success is not measured in dollars and that I'm in control and drive where I want to be in 5 years.  Valuing both the members and employees above the bottom line should be a priority.  The two go hand in hand.

As a fitness advisor I get to see people transform to a better and healthier lifestyle and witness the impact it has on their life's. Personal training isn't just about making someone sweat in a gym but becoming a close friend to someone to help influence their lifestyle to a healthy one. Seeing someone who can barely walk up stairs or play with their kids to being able to walk up mountains and keep up with their kids is the greatest experience a personal trainer could ever have. The hardest part about personal training is sales and keeping clients motivated. Once you learn sales and someone pays for your service they will most likely continue if they were provided great service. Peoples personal life's has a huge impact on their motivation to keep exercising so it is the trainers responsibility to build enough report with the client to the point that exercising with the trainers isn't all about exercise but also therapy.

This company is all about the bottom line and nothing but the bottom line. The General Manager of The Woodlands location spends most of his days in his office at his computer with Zero care of his members or employees. Management even further up the chain is atrocious as well. They expect you to work when they say 'jump" and you'll receive little to no notice or commendation for your hard work or efforts. The only positive thing I can say about this company was the team of individuals that I worked with in my department was an amazing group of people. VP of operations, Sales Director, General Manager, and up could care less about you as an individual as long as you hit the numbers they want you to hit while continuing to pay you less and less on your commissions. 

-1 Star. Would not work here again, would suggest you look elsewhere if you want to be compensated for your efforts and hard work fairly.

I worked here from 2019 - 2021. I genuinely enjoyed working here. Colleagues and team members were great and mostly easy to work with. The atmosphere was amazing, and we would do group workouts together on the fitness floor in our free time for fun. My direct supervisor was awesome and provided all the support I needed or asked for. He basically had an open door policy but he would also schedule 1:1 meetings to work through things more privately. I have learned a lot from my supervisor. However, I only worked in the fitness department and whenever I would interact with other departments things would be messy or unorganized. This was a great place for development and setting your own time for work, deliver training sessions, but with little pressure. This is a great part-time job, but will very likely not be a full-time job due to lack of pay. Management was kind of just "there", and never really showed much appreciation. 

The upper management is absolutely terrible.  
Every week there are a handful of new changes made that have zero reasoning but just to change things up. It is so hard to keep up with all the changes every. One week it's done this way the next this and the next it's back to the first way. They can't hold onto employees for even two months. The amount of people I've seen be hired and quit with two months is more than I could count. Upper management expects NEW employees to train other new employees with no raised pay for training and sometimes they even have people train others on positions they've never even been trained on themselves. But when something isnt done to absolute perfection fully expect to be blamed and out down. Villa sport is a horrible work environment and I would never reccomend anyone to ever work there. Keep in  mind, this is housekeeping. Maybe other departments are better.

Top Job Titles	Average Salary
Membership sales 7 salaries reported	$17.24 per hour
Fitness instructor 3 salaries reported	$22.56 per hour
Massage therapist 1 salary reported	$16.00 per hour
Nail technician 1 salary reported	$16.00 per hour
Director 3 salaries reported	$69,081 per year

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