fraud analyst

customer service representative

seller

team leader

packer

Vivid Seats

Started off working here and things were great. I kept an open mind about being in a call center but things turned ugly fast. After the 3 week training, you get thrown out on to the floor and are supposed to preform at a high level like the other agents who have been here longer than you. Policy changes I get that but you’re not made aware. For example, during training we were told that, “Here at Vivid Seats we understand you have a life outside of work, we all do if things come up don’t hesitate to reach out to us and we’d be more than happy to help accommodate you and your needs.” That’s a lie. You only get 5 paid sick days per year and better yet, you only get 10 days you’re allowed to request off throughout the year then you get put on a waiting list, to see if management will approve of the time off. Better than all of that is the point system for attendance. It’s like you’re in elementary school. You are allowed 10 points per 6 month period where you can call off, leave early, or come in late. Each reason is a different amount of points. If you reach 10 points they have the right to fire you. I agree with an attendance policy but this one is outrageous. There are your typical cliques and of course management plays favorites and then they wonder why they have no one available to work. It’s simple, the agents are either fired or they leave because of the office atmosphere. I do have to say a few of the Team Leads and Subject Matter Experts (your direct manager and assistant managers) are great. They help out as much as they can and try to meet with you on a weekly basis. Of those only a few seem to put a great deal of interest in their agents. I can count on one hand the total number of TL’s and SME’s who truly care. That numbs is 5. Upper Management sits in their offices or at their desks and only come around when things are super busy/hectic. You know, thats what Upper Management does. 

I witnessed the other day someone go to HR to talk about work life and HR sent them away with a cup of water and a box of tissue. Told them to go relax. That’s a joke. Working here definitely has a toll on mental health and no one really seems to care about it. When you get a promotion, going from a Level 1 Agent to a Level 2 agent you’re expected to handle more of the tougher calls and issues that come through but only for a .50 raise. If you’re lucky enough to go from a Level 2 Agent to a Level 3 Agent, it’s another .50 raise. You do have the options to go to other departments such as Order Fulfillment, Verification, Seller Services, Mapping, just to name a few but they have to have open positions which is kind of rare. 

All in all Vivid Seats makes it seem like working there is a great way to get your career started but that’s a lie. You sit at a desk, that’s not even you’d own personal space, getting yelled at by customers and management. It’s not worth the stress. I repeat working here is not worth the stress this job causes. I’d highly advise to stay away from applying.

In the call center, your co-workers and managers are all going to be super nice and fun, which is great seeing as how everything else there is kind of a bummer. The pay is underwhelming, and although they tell you you're up for a raise pretty often, it'll be a minimal raise for a lot more work. The company doesn't invest much into its call center as a lot of the headphones are poor quality and there isn't enough room for all of the employees they hire (I didn't have my own desk for the first two months I was there).

In corporate, it's not out of the realm of possibilities to get placed on a team that is fun to work for. The programmers all seemed to have tons of fun with each other which was always very inspirational to see. However, outside of them, much of corporate is full of management who are just there because they've been working there long enough, and not because they exhibit any management skills. And be careful making complaints to HR as they are good friends with a lot of the managers and are not afraid to play favorites.There's a good chance that your innovation and creativity will not only be ignored, but discouraged. 

Specifically with the SEO team, do not apply for an "entry level" writer position there thinking it will be entry level, because it's not and if you're not a sports writer with 2-3 years of experience, expect to have a lot of obstacles be put in your way. And if you're a light humorous writer that's looking to build your portfolio, look elsewhere because even the blog posts that you'll write will be dry and boring. I will admit the team is overall full of nice, fun people, but lacks the leadership and group mind to make it feel like a team. SEO is not full of team players and you'll be able to feel that very quickly.

You will be extremely underpaid and heavily overworked in this position. There is no consistency with regards to guidelines and regulations for call handling and management has poor empathy. We were consistently expected to take on things last minute and CS agents were often informed of promotions, policy changes, etc LAST. We would find changes out from customers before we found out from management. Management allows many people on this team to put in the bare minimum and their response to being told that certain individuals being overworked due to the lack of balance in responsibilities across the team was to take on less. However, when you did so you were reprimanded for not doing all of the extra work you were doing before. There's often no communication from management regarding any performance dips and they've spent a lot of time pawning their duties off to team members as "extra tasks" when really it's things they're in charge of and no longer do. There's little to no support from management outside of their work hours even during highly escalated situations. Also, they're big on playing favorites when it comes to promotions. There's absolutely no room for growth and I'd work retail through Christmas and Black Friday ten times over before I'd go through this kind of torture again. These people will work you into hospital sickness (and have). Save yourselves the time.

Having worked in both the call center and the corporate office, my experience is that I've gotten out what I've put into both the company and the opportunities available internally. 

I love working with my current team and have had a variety of positive experiences here, however when a company grows as substantially as Vivid Seats there are going to be pain points amidst the opportunities. The past year has brought in a lot of new management, experienced leadership from a variety of large e-commerce and operations centers. In my opinion, I've seen smart decisions made to address the growing pains and keep the company moving forward in both business and technology.

You get great perks both at the call center and corporate office; free snacks, a couple catered lunches per month, solid benefits, and a fun eclectic group of co-workers. Corporate office does get some extra perks that just don't fit at the call center, like the ping pong table and old school arcade games, but both get to enjoy a monthly happy hour to cut loose with said fun co-workers.

Overall, I see great opportunities here for people just starting out in their careers as well as people bringing expertise in their fields. A company that's growing to our scale needs both.

This place seemed really great when I first started. The first month out of training went really well, then I learned the truth. This is one of the least supportive environments I have ever worked in. There is too much management. There is one department manager, that you’ll never see, Team leads for each shift, then nearly a dozen assistant team leads. They give you attitude and never listen to you. The management wants you to be as good as an agent that’s tenured pretty much straight out of training. They have huge turn over for this reason, there are barely any agents that have been there for more than 6 months. They need to focus more on training new hires. They do give free lunches a few times a month and free snacks, which is the only perk to working there. They should really put more money into training instead of wasting money on these lunches. They would have better trained associates. I’m sure if the Customer Service manager actually spent time in the department they would see the awful leadership they have in place and maybe that would help them change the horribly flawed work environment that is Vivid Seats.

Vivid Seats has shown tremendous growth over the past years, and much of that is due to the fast-paced, cutting edge nature of the company and its management. Vivid Seats is full of very smart people, and because it is privately owned by hands-on, "checked in" owners, if you demonstrate your intelligence and willingness to work hard for the company, you'll be given ample opportunities to advance. This approach has allowed Vivid Seats to make a huge foothold in its industry, and continue a tremendous trajectory of growth.

Over the years, the company culture has shifted slightly, and it can occasionally be frustrating to deal with newer employees who haven't quite adapted to the fast pace, and move a bit more slowly than their longer-tenured counterparts, but if you exemplify the culture and work ethic the company values, you will be noticed and you will advance.

Vivid Seats has been one of the fastest growing companies over the past ~5 years or so. Watching the staff grow has been amazing. 

In 4 years the staff grew from ~50 to, i'm assuming, somewhere in the 300 range. 

With this growth comes opportunity. New positions are being created all the time and they aren't afraid to give someone an opportunity. It's been great seeing Vivid Seats move people from call center positions to fill a corporate opening or moving entry level corporate employees into more prominent roles.

You truly put in what you get out of your position with them. If you're taking a job just to get a paycheck, this isn't going to be for you. You'll quickly love your work with Vivid and find your work days flying by.

Vivid Seats has shown tremendous amount of growth over the past 3-4 years and I really love the fast-paced environment.  Management treats you very well and there is a lot of opportunities for growth within the company.  If you demonstrate the culture and work ethic, you will be noticed by management and get promoted within the company.  This is a very interesting business, but everyone has your back.  Ton of perks like free lunches every few weeks, tons of snacks/drinks in the office.  I love the office-open floor plan with ping pong tables and other arcade games.  The best part of all, the basketball floors in the kitchen.  I enjoy coming to work every single day and work along my friends/colleagues.  This is by far the best company to work for and if you want to work in a fast-pace environment and grow, Vivid Seats is the place for you!!

Pros

1. Everyone who works here is super smart and super passionate about what they do. You will learn a lot from your coworkers. 

2. Lots of advancement opportunities. Promoting from within is common. Management rewards smart, hardworking people. If you work hard and learn from those around you, you'll have lots of opportunities to move up in the company.

3. Attractive pay and benefits!

4. Fun happy hours, company events, great office space... and definitely a fun, interesting group of people to work with. 


Cons

This is an intense, fast-paced environment. For the people at Vivid Seats that are successful, this is a "pro" and not a "con". But if that's not your speed, this will not be a fit.

There are pros and cons to working at Vivid Seats like every job has. The majority of the people that work there are great and really make it worth it to show up to work. The benefits such as medical and dental aren't bad and the actual office space is typical for a building so old.  The management is the main reason for the cons at Vivid right now. THere's a lack of communication and despite them talking about culture and wanting to change it for the better those seem to be buzz words they like to say but not much else. Morale is low and everyone tends to complain alot between them about these things. There's obvious favoritism towards some teams over others and again management doesn't seem to care or think that that's weird or out of the ordinary.

Top Job Titles	Average Salary
Fraud analyst 5 salaries reported	$3,000 per month
Customer service representative 7 salaries reported	$2,500 per month
Seller 4 salaries reported	$39,000 per year
Team leader 3 salaries reported	$57,667 per year
Packer 10 salaries reported	$1,975 per week

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