account specialist

branch manager

human resources generalist

sales support representative

customer service representative

WESTERN FINANCE

A typical workday consists of multiple collections calls, along with approval or denial of loans, excellent customer service skills. This was detrimental in resolving customer complaints and helping the customer to understand every aspect of getting and maintaining loan. Necessary reports that were due daily or weekly were completed and submitted. Cash handling and checkbook balancing were necessary in the run f a day. I learned the operating systems and how to manage the systems according to customer needs. Being in management comes second nature to me as I love organizing and being very productive in everything I am involved in. Time constraints are not a problem for me at all, in fact, sometimes I think I work better under pressure. The hardest part of the job was leaving.  loved my customers and my employees, however, my overall safety definitely superseded Western Finances collection practices. The entire day, dealing with my customers, hearing their stories, helping those I could help, and being an ear to those that just needed an ear was the most enjoyable part of my day there.

* I came in the morning, ran reports, called the delinquency and due dates. I took payments as customers came in to make payments on their loan. I took applications over the phone and in person. I ran the credit report. The manager would let me make the final decision whether or not that person would qualify for a loan.There were days were when  I would finish my calls I would call people to come in and renew! 
* I learned so much from working at this job such as how to do applications, run a credit report, take payments, call people to renew, build and set up new loans and BR'S. 
*I liked the manger she was really nice, she pushed me and helped me learn as much as I can! She was really helpful.
*My coworker were nice, they were also good to learn from. I really enjoyed the coworker that I worked with!
* I really didn't struggle here, I caught on to everything really quickly. I would say at first it was hard to base my decision whether or not to make someone a loan, but now I am confident about that area!
* I would have to say that I just really loved everything to be honest. I really enjoy taking the applications, make the call whether or not they get approved, calling people in to get them to renew!

The worst company I have ever worked for. Why?
Greedy, no regard for customers. 
Demand too much from managers and staff. Make it impossible to get your bonus. Continuously adding more demands to get your bonus to keep it unattainable. Read the fine print if you decide to take the job. You will work 6 days a week for pennies on the dollar. They pay the lowest of any finance company. Don’t even try to make a suggestion, the narcissistic mentality of upper management will shoot you down. Expect you to work 9 hours travel over 4 hours to a meeting, then  travel back after an all day meeting and be at work the next morning. Zero regard for employees safety. No matter how hard you and your staff work, it’s never good enough. Morale is at an all time low. I’m a super positive manager, but this company drained that from me. It is not worth your effort to try so hard and hit your goals, for them to snatch your bonus over something out of your control. As a Branch Manager, my employees make more than I do with their over time. There is zero work life balance. 

I am a former Manager.  I used to love this job until the pressure of working more late nights started and the amount of hours that a manager and assistant manager work are insane for the salary that’s paid (when you don’t bonus it feels like you’ve just wasted all your time at this job for no money).  Honestly, there is no balance between working here and and having a home life.   If you have a family (especially a young family), it feels like you have no time for them and if your kids are in sports or any other activities you better be ready to miss a lot of it. If you miss a day and have sick time,  forget about leaving early on the day your scheduled to leave early you’ll have to work the entire day “to make up the work you missed”.  Also, they’ll send out emails letting you know (managers and assistant managers) if something isn’t done you can’t leave until it’s done.  This job is not worth the stress.  

A typical day was very busy and fast paced between lots of collection calls to be made and new customers to open loans with you were always feeling like there was never enough time in a day. They were good about cross training so that it benefited the company growth. I was very lucky to have great co workers and upper management to work with at the company where I was located. The hardest part of the job was the large number of collection calls that had to be completed daily along with all the new loans you had to open and work on marketing. If they were not in compliance you had to pull a extra two hour late night every week with would have you getting out of work at eight pm. I loved the fast pace learning new procedures and laws. I enjoyed building strong customer relationships that led into life long customers.

It's a very toxic/hostile work environment and they will make you feel like you're the one who is being negative and toxic.
Everyday make phone calls steadily even when trying to do other tasks.
Learned about credit and collections.
Management doesn't care about their people they just want u to meet their goals so they can bonus, they say they're encouraging us but it's just overbearing and negative! But they expect us "enthusiastic" !!!
Hardest part of job is dealing with superiors and the stress they put on u. 
Easiest part is it not a hard job, u sit a desk and make calls so not a physical job.
Side note: they don't pay well, u can bonus each month but u have to jump thru hoops backwards to get it. The policy changes constantly and half the time they don't let everyone know so we're all following different policies or just follow policy when the auditor is there. 

What is the best part of working at the company?
The job itself was a great learning experience I learned a lot of good skills concerning finance and customer service 

What is the most stressful part about working at the company?
The Supervisor always judging and talking down on customers, changing company policy to her favorite customers making things confusing, & her flirtation is very uncomfortable and unprofessional 

What is the work environment and culture like at the company?
It’s a very hostile environment and very uncomfortable working for Lucy and dealing with her verbal abuse 

What is a typical day like for you at the company?
Very stressful ready for the day to be over so that I didn’t have to listen to the judgmental remarks coming from  Lucy

Western Finance is a job where you can learn a lot of accounting information. I have learned account receivable and multi-phone  line systems. Day to day you will get a chance to help someone in receiving loans for hardships. I have learned to be grateful and honest working for this company. The management on site was one of the best in assisting me with what I needed to know and where to get the information. The hardest part on the job was collecting money from individuals at their place of work or home, I believe that is very dangerous. The most enjoyable moments of this job was seeing that I helped someone get what they needed and make a difference in their lives.

I love to stay busy. Working here was a different learning experience.
I like to work in collections. I quickly noticed in my particular store, 
there was no room for advancement and that if a certain amount of
accounts weren't gained, I would be bumped down to part-time. Therefore I decided to look for another job that would have the hours available for me to keep. The job was not hard, to me. It was very enjoyable to me to know for every unsatisfied customer there was one that was very flexible and polite. It reassured me of the common nature of most people that make up the world.

The company itself was ok to work for, I unfortunately was stuck in a tenacious situation where I was the branch manager yet my assistant didn't have to do anything I said because she was related to the previous branch manager who was still friends with the supervisor. So I was powerless yet still took the heat when things were not completed. The supervisor in question was one of the worst I have ever worked for in my 35 years of work experience. My sales were exceptional (as per other trainers in the company) My collections were on track to be in the right areas, yet the situation was unbearable.

Top Job Titles	Average Salary
Account specialist 133 salaries reported	$13.13 per hour
Branch manager 31 salaries reported	$33,484 per year
Human resources generalist 2 salaries reported	$15.00 per hour
Sales support representative 1 salary reported	$15.00 per hour
Customer service representative 1 salary reported	$30,000 per year

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