field sales representative

field service technician

residential sales

security engineer

field executive

WOW! Internet Cable and Phone

Something that is to be expected while working here is to deal with day to day matters in a high school atmosphere. Management doesn’t take their roles as supervisor's seriously and will constantly change policies and rules to benefit them. My short lived time in the business was full of ever changing rules and lack of proper communication between management and other associates. The lack of communication was surprising seeing as how everything was emailed and “tracked”. Management would also do coaching on the floor in front of other associates when accounts had errors or when they had questions regarding why you treated the account in that manner. There was never any privacy in terms of getting proper feedback on errors. Supervisors would not take the time to explain things effectively so therefore you wouldn’t understand the process on how to handle a account, also supervisors were not trained in their position properly to effectively help you with run off accounts and questions not asked frequently. Supervisors also felt the need to psychoanalyze everything that you did, In many cases I needed someone to assist and educate not make me feel like there is something wrong with my thought process and treat me like a psychiatrist’s patient. 

There is constant bad communication with representative to representative, as well as representative to supervisor and representative to dispatch team. Emails do not get sent in a timely manner nor do they get answered in a timely manner. The majority of the emails that you need a timely response for is from dispatch team (they have the ability to assist with accounts that the regular representatives don’t). When providing a customer service experience its very disappointing when you have to tell a customer you’ll have to call them back when they have been on hold because your team is not responding in the desired time length, Example: Fiber Checks, Drop Bury questions, ETA’s on Technicians (possibly this has to do with main dispatch having significant other in the business and is distracted and or stepping off floor to send text, or being on websites and not monitoring their email). 

Training is something lacking in this location. Training is done in a six week time period, not enough time to retain all the information that is required to do the position effectively. There is no set trainer it is simply when they have someone available to take over a class. Training is not really done hands on and the “trainer” tends to stay on their phone and watch youtube videos the entire shift (this is what my trainer did). And when you had an account that was complex or didn’t know the next steps to take you would feel like a inconvenience for bothering your trainer when that is indeed what they are meant to assist you with. 

This company also suffers from a serious case of favoritism and not applying the same rules for all employees. In our call center there are a few who go to the same church with the call center manager and therefore are held to a different degree than other associates which seems like a conflict of interest. 

Company is using outdated computer equipment and phones that constantly drop calls on customers and internet tends to freeze and or not load programs needed for job function. Its morally degrading when your job on certain calls is to make sales and your own services tend to go out while on that sales call. The job is very manual so when one thing goes out it will effect other parts that are essential to assist the customer. 

Human Resources are not there to protect the employee, It would seem like their main goal is to protect the company. Dealing with HR is very frustrating and not done in a professional setting. There is no HR in the Newnan location so everything is done via email and or web chat. 

Lastly company has a very strict attendance policy. The policy is based on a point system that goes up to ten and will fall off every rolling year. They don’t take in consideration if you have an illness, sick, family issues and medical issues. In order to go to doctor appointments and not get it counted against you, you have to schedule out 24-48 hours even if you wake up ill you still have to arrive at your scheduled time and work your full shift and see if supervisors will approve your sick time and then you will have to bring in a note from the doctor to excuse the absence. 

I would not recommend this company due to everything stated above. I hated feeling like i would start to understand something and then they would change the policy or the way of doing something. I also didn’t really like the shifts and the competition in order to get a better shift.

I started as a Business Account Rep in Panama City, FL. I actually relocated to the area to take this position (which was a mistake). From the beginning, it was apparent that the company had no communication at all. One month after I started, WOW laid off 10% of the company. They preach their culture everyday, but they don't adhere to the values themselves. 

Management was not engaged with the sales reps. The local Sales Manager would not answer my calls and would not even respond to my emails. She was out sick at least 2-3 days each week. When she WAS there, all she would constantly say was "you need to get your activity up", even though she had no clue what my activity was. Nothing was documented when I made a sales call if the business did not have an account with WOW. I tried explaining this to her many times, but to no avail. There was extreme favoritism. One or two reps got all the leads, and the company rules did not apply to the Sales Manager at this location. The large business reps were supposed to work on large deals, and the small business reps were supposed to work on the small deals. It did not work that way! The large business reps got to work on anything they wanted.

They have an inferior TV product and their pricing is high. It is no secret and they all know it. It was a constant struggle quoting potential customers and my pricing was much higher than what they were already paying with a competitor. When I went to the Pricing Manager for discounts, I was told we could not get the price that low! Really!? Clients would tell me to give them a better product or a better price or else they would keep what they had.
 

Don't waste your time with this company! They are a joke!

This company was great to work for: this was the first call center I'd ever worked for that I enjoyed coming in every day because workers seemed genuinely happy to be there, supervisors were attentive and helpful, local management were engaged with the ground level folk,  trainers were thorough and trained to the job, and the culture as a whole was very positive and uplifting.That was right up until they announced that the corporate office had decided to close our call center for 'business reasons'. It is readily apparent that the decision was made because it's cheaper to pay workers in the Philippines or Nicaragua to take phone calls, despite the fact that every single customer complains about those workers. During the big spiel we had to endure when they announced the layoff, the VP who delivered the bad news had the gall to tell us that thanks to our hard work and sacrifice, the company was doing better than ever! He even went one step further and told us that we were the best workers a call center could ever ask for. Then, the next day, while trying to deliver a pep talk, another VP advised a roomful of employees that we 'shouldn't be too upset; after all, you're millenials; none of you would retire from this job, and you'll just have another job later on anyway.' It was so condescending, and completely contradictory to everything we'd been told about WOW!'a dedication to their workers and corporate culture.

Wow has core values that i agreed with and thrived in. This was a great place to hone my skills. 
I was in charge of the  the warehouse and the local router and our QC technician.I also managed the Contract partners. This included reviewing their billing, sending jobs to them or damage complaints for resolve. I created new tech numbers and ID's. I ran a monthly report on their stats for missed time frames, jobs completed with in the time frame and customer survey responses.
   I managed the vehicle fleet for repairs and scheduling  with a third party we used. I managed the Better Business Bureau and Michigan public Service issues that couldn't be resolved at a call center level. working with the customers until final resolve.  Management team was usually pretty busy so we had one on one meetings once a week to cover all the Must do's and what has been completed list's. The hardest part of my job was having enough time in the day. the most enjoyable part of my job was working with all departments and customers giving the support needed.  Unfortunatley Once our new CEO took over  the whole company changed . There were corporate layoffs due to budget cuts. I was one of 500 people whom lost their job all on one day. I was told during my exit interview i was the model WOW employee and i did everything right. I would be hired back immediately at a beginning position and wage once one opened up.

Opportunities for advancement used to by abysmal and no they are nearly non existent. The company used to promote from within, but ever since a certain person was hired on as VP, many people are being hired to feel spots that should have been given to existing employees, but are instead handed to people who are friends with this new VP. You spend a lot of your time getting yelled at by customers due to outages and other issues. The company prided itself in being nothing like Comcast, but is slowly migrating to Comcast behavior such as raising fees for customers that are in rate guarantees. Many of my coworkers are looking for employment elsewhere. Things have gotten so bad that our CEO is taking a voluntary step down so that she was CEO while "the grass was green" and they are also now hiring a recruiter. Many of the "vets" have recently left due to the stress. The most enjoyable part of the job is the day goes by quickly. If you want a career where your hard work is rewarded with pay raises and promotions-stay away. If you want a career where your raises get screwed because of bad acquistions and you don't mind management that is blind to bad morale-apply right away!

WOW! has an excellent culture. Working here you will meet some of the greatest people, and many will become lifelong friends. Local management is awesome as well and the insurance is very good. The problem, in my eye, is that they do not pay you fairly based on your skills, knowledge and tenure. Employees are grossly underpaid for the amount of work that is expected of them. Especially the higher you go i.e technician, system tech, lead etc. Their whole thing is to "do NCTI's" however a lot of individuals have a hard time studying, and taking tests at home, especially with all of life's distractions. I think most would learn more by spending time in the field with an experienced technician. You can only do two courses a year, and the raise you get from them is a slap in the face. You also get yearly raises of around 2-3% of what you make. Yet you hardly ever get the full amount, because you haven't meet all of the unrealistic metrics they require of you. Again, a slap in the face. In my honest opinion I believe corporate makes it intentionally hard to get a raise because they want to pay you as little as possible. If they paid us fairly then WOW! would, without a doubt, be one of - if not the best - place to work.

I have been employed with this company for almost 7 years now.  It started out great, Christmas bonuses and parties, flexible schedules, paid time off, however it'seems constantly changing.  I am currently stuck on my current of shift of sun-wed, 10am-9pm,  everyone must work a 10 hour shift.  On I y one tech is allower vacation time per day.  They still only give 8 hours for personal time each quarter and 8 hours for holiday pay on holiday.  If you are supposed to work on a holiday, they give you the day off and give you 8 hours, so you are forced to come to work early or work later or use personall time to make up the 2 hours they don't pay you for.  If you try to stand up for people and do the right thing, they will fire yout without giVing it a second thought.  Management likes to micromanage everything and ensure you don't get any overtime to ensure their bonuses.  The wrong people are promoted constantly and the good ones are fired or realize what a horrible place it is to work and quit.  There is very little room to grow and advance yourself, they are more likely to hire someone outside of the company for management.  I'm only here for a paycheck these days, which isn't much anymore, can't wait to find something new.

The time given for completion forces employees to violate the company and osha policies for safety. Once all requirements to complete ant task are itemized the time required is all ways twice what is allowed.   If each managers requirement is not met you will be terminated even if you are performing the job hired for above and beyond the requirements.  In all instances if a violation benefited the manager it was overlooked.  If a complaint is made officially they will deny requiring the job to be performed in that manor.  This company will hire you to fill a position, but then require you to absorb other positions to keep your job.  Over 50% of my prior co-workers are no longer with this company.  It took less than three years for this company to develop a bad name in this community.  Do not trust the JD Edwards report of this company.  It was doctored by deleting poor reviews such as this one.  All of my friends still there are searching for new employment.

My work day starts upbeat and on a positive note. I never feel that my fellow employees including myself enjoy our work and helping our customers with the best customer service experience we can. I always learn something everyday on work either from a customer or a fellow technician. The management is always so supportive and promoting conaraderie and he communicating that if you need anything please let him know because his Job is to make my job as stress free and it makes his job great because we stay positive we give the best customer service we can and that mentality and work culture is the same throughout the company the hardest part of my day is not going to the shop and my manager has a meat freezer that is stocked with ice cream bars Klondike bars and every other type of ice cream and it is free and it is always stocked and I love ice cream and have to be careful not to have any the Best part of my day is making sure I gave the best customer service I can to every customer I have that day 



I received a call from a recruiter by the name of Molly out of Colorado today and she left a message about a position that was open. Called her back left a message and I called her back. When I spoke to her she knew immediately that I was African-American. I only used my initials and my last name to get the interview because I noticed that i was never really getting interviews because of my ethnic name. Well, she asked me was I open to relocating to the Pc, Fl area and I told her yes. What I thought was inappropriate was why she asked me who did I know there in the area and who was I going to live with and when will I be moving. I told her that if there is a career opportunity I would. Well as soon as I said that she said that I wasn't qualified because I didn't live in Florida. That's not what the job description states. I told her ok and I hung up the phone because if she wasn't going to give me a fair chance in a phone screen, why waste my time? I have 2 masters degrees and the only thing this woman could come up with is because I didn't live in Florida! Really?

Top Job Titles	Average Salary
Field sales representative 191 salaries reported	$85,212 per year
Field service technician 95 salaries reported	$21.27 per hour
Residential sales 35 salaries reported	$63,703 per year
Security engineer 34 salaries reported	$24.32 per hour
Field executive 45 salaries reported	$55,000 per year

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