personal banker

branch manager

bilingual call center representative

loan specialist

senior personal banker

WSECU

Interview process is tough, it’s a lot like interviewing for a state job. Once you’re in, you’re in, and they treat their employees AMAZINGLY. They think of everything, and are very considerate of challenges employees may face. For example: when all the schools transitioned to online school due to the pandemic, they gave PAID LEAVE to employees with small children and special needs children to help them adjust to online learning. Incredible employer.

It was the best place I have ever worked in over 30 years of doing customer service. I had to be released due to ongoing medical issues lasting over 4 months time, a total business decision that I can look back on and agree with. Now that my health has improved I am trying to hire on again. Pay is best I have seen for call center environment and prior experience is compensated at hire. Great options for benefits and a employer 401k contribution regardless of how much you contribute yourself even if that is 0%. I recommend them as a top company in Washington State to work for.

I looked forward to going to work everyday.  My team that I had was the best around and I loved my managers.  My favorite thing about coming in was seeing all my regular members.  I loved talking with them, learning about their lives and being their Member Consultant/Personal Banker.  I was there for 5 years and knew everyone who came in everyday.  Every consultant had members that would specifically ask to work with and I had numerous members asking to see me.  This was the best job that I have ever had and I would work here again in a heartbeat.

My boss cared about my growth, my boss' boss cared about me and the others they oversee, always looks for better opportunities for us whether it's moving jobs in the company, additional certifications we could earn, or volunteering options.

I wasn't a fan of the work because you have to see many people in difficult situations and hear about terrible things happening to your members but I did look forward to working alongside my coworkers everyday and did not feel burdened by company pressure.

Very hierarchical. Change moves at a snail's pace and politics rule the day. Amazing benefits and decent pay. Nice enough people. The vision is there, but leadership do not allow staff any autonomy and they hire based on experience, rather than capability. They lose out on dedicated internals because they'd rather hire someone who looks good on paper.

I’ve worked in a lot of IT shops and WSECU is hands down the absolute best.  The expectation is that you are willing to push the envelope and, should you fail, be able to assess what failed as a group and learn from it. Quite literally, everyone succeeds together and a failed attempt to push the limit is a learning journey.

A typical day at work is very fast paced but could be a fun environment to work in.  I learned many new skills including leadership development while working with WSECU.  Most managers are leaders at WSECU and are there to help you succeed and move forward to reach your goals.  The hardest part of the job was not having very many opportunities to have 2 days off in a row and the scheduling make it difficult to have a healthy work-life balance if you have children.

Training is horrible and doesn’t prepare you for the job. Training has apparently been complained about for years and nobody has done anything. You are thrown into the branch and expected to perform immediately as we are short staffed. Expect to work nearly every Saturday due to this. No work life balance as promised.

Everyone seems unhappy here. Tenured staff are leaving, mostly for remote work which isn’t offered which is weird. There are smaller companies who pay more where you can do this. 

WSECU really cares about their employees. They have unparalleled benefits and 401k program. Accrual of vacation and sick leave was great making work/life balance less stressful. I always felt supported and cared about. They regularly ask for employee feedback and really seemed to take the provided feedback seriously.

WSECU is a wonderful company. Everyone makes you feel like family. I was job interning in the call center, in the call center I learned how to provide excellent customer service over the phone. The hardest part about the job is the times that you have to send them off to a different person because you can't help them. The best part about the job is when you have a customer who is very excited about the help and assistance that was provided.

Top Job Titles	Average Salary
Personal banker 15 salaries reported	$30.28 per hour
Branch manager 6 salaries reported	$97,734 per year
Bilingual call center representative 4 salaries reported	$24.32 per hour
Loan specialist 6 salaries reported	$26.84 per hour
Senior personal banker 16 salaries reported	$26.20 per hour

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