direct support professional

developmental disabilities case manager

supported living manager

treatment manager

regional manager

Wall Residences, Inc.

Working for Wall Residents
- A typical day varies depending on your role. Wall values team support and communications. They do not want anyone to have too much on them and encourage open communication. For me one day I am making a plan and doing supervisions and on another day I am actively supporting clients.
- I have learned and grown every day I have been with Wall. When working with people things can and will go wrong. There will be aspects of your job that you will continually improve on one day at a time. Wall works with you and has many training operations available for personal and professional growth.
- Management at will is well structured. If you try your best, communicate your needs, and are willing to grow from mistakes, management will support your growth. My personal experience with management has made me feel like they understand humans make mistakes and don't expect perfection. They expect growth and effort just as they grow and put effort into managing Wall.
- Wall's workplace culture is constantly evolving as they expand. They keep the service person centered but remember to show appreciation for their staff. They respect individually and have staff play into their strengths. They want to work with you and not against you. Wall is one big team from the CEO to the DSPs. We all work together for the goal of bettering the lives of the people we support while also supporting each other as a team when unexpected circumstances happen.
- The hardest part of the job for me has been the following. You can't do everything by yourself. At times complicated situations will happen and someone might be out for an emergency. When multiple clients need coverage at once it can be hard feeling like there is not enough of me to meet their needs as I can't be in two places at once. There are plans in place to prevent this from happening but unpredictable things can still happen. It can be hard to navigate how to react in response to such things and to get all aspects of your job done when multiple major unexpected situations happen at once. This is something I have noticed as experience can not be rushed. It's important to comment when things like this happen and you begin feeling overwhelmed. What I have been seeing as a problem I can't solve has been a lot easier to approach with the support of my team members and management.
- The most enjoyable part of my job has been the people I work with. This applies to the clients, management, and other such individuals. It has been a joy seeing how doing my part can make a positive impact on the people we support. Being a part of a team has allowed me to grow. Nobody is perfect and no company is perfect but working for and with others who want you to succeed makes working a much more positive experience.




We have a terrific culture with EXCELLENT, caring and compassionate leadership that are committed to providing opportunities for ALL of our employee-owners!  Pay is competitive and you get two incentives (bonuses) in Spring and Fall depending upon the company's (and your individual) performance.  It is also an Employee-Owned company, so the better the company performs each year...the better the contributions to our ESOP retirement plan each year!  Each of us have a vested interest in doing the best job possible for those we serve, honoring our shared values, giving extra discretionary effort, managing resources wisely, working to build our brand in the communities we serve, spending judiciously, and helping grow our services for those in need throughout the state.    

Wall is very much a performance oriented environment.  Leaders - AND peers/co-workers - tend to hold ourselves and others accountable as a true employee-owned culture.  There are several things required to succeed:
1)   COME TO WORK
2)  CONTINUOUS LEARNING:  LEARN YOUR ROLE/OWN YOUR ROLE, and HELP IS THERE for the asking!
3)  BE ACCOUNTABLE 
4)  SHOW YOUR COMMITMENT IN WORD AND DEED
5)  HONOR OUR VALUES OF HARD WORK AND ETHICS
5)  WORK TO UPLIFT AND SUPPORT OTHERS (including your peers/colleagues)

If you follow those, Wall is a great place for career growth and opportunities.  Other benefits include: flexible work-from-home options and some scheduling flexibility (depending upon the position), competitive benefits package including health/dental benefits and more, plus 401k match, PTO, Holidays, employer-paid ESOP retirement contributions, and a great mission while working with some of the most sincere people you'll ever want to meet.  

Having worked at Wall Residences and now seeing the company from the viewpoint DBHDS, I can give a pretty accurate review of this company. The company itself, based off principals that they "try" to follow, is the best in the area. The programs they offer, while flawed in some cases are much needed and good for the area. Where the company lacks and will ultimately be the end of the company is it's leadership and management team. The two owners of the company remain too involved in day to day operations and because of this it literally strangles productivity. One owner sets a specific standard while the other owner goes and directs activities in a completely different direction. The communication is horrible. There are many other aspects of this company that need reviewed but are tolerable, however the final comment I will add is concerning the 10 directors and expectations. When something is asked they expect this information or task to be delivered asap and will hound you until its completed, sometimes cheaply and poorly executed. They allow no time for situation analysis or planning. If you want a job where you are working 8-5 and are happy being a pencil pusher then this is the place for you. Keep your head down. Otherwise don't apply here if you have any aspirations of moving up or bettering yourself, you will soon be marked and out the door. As a female in the workplace the clique between departments is very strong, so be prepared.

Wall Residences truly cares about the lives and well-being of individuals with intellectual disabilities. I've seen this time and again through the positions I've held with this company over the last 10 years. I've seen individuals lives transform from mediocre to magnificent, largely due to the care and concern provided by the people supporting them and the direction and coordination support from management. I've seen that communication with management and coworkers is key to providing good care and to maintaining your level of satisfaction with your job. 

As with any job, this one isn't perfect, but the directors of the company truly try to be responsive to concerns suggestions. I was compelled to write this review after reading some of the negative reviews - please remember that there are often two sides to every story. It has been my experience that when the focus stays on the people we support, everything goes well. When your job is to support people with disabilities, you've got to bring your A-game to work every day, and that can be difficult when you're having a bad day or not feeling 100%. 

If you're a hard worker who wants to work for  a company that cares both about their employees and the people receiving services, definitely look into Wall Residences.

Wall Residences is a person centered company. The  focus is on the individuals who receive services. I have witnessed management's sincere willingness to work with employees who understand it is the  individuals and providers who care for them  that are of paramount importance. 

If you are looking for a " position" this is not the job for you.  If you are diligent,  caring and a  hard worker, then this company is a great place to use your energy for the good of others. You can be an advocate for others. The world needs more people who care. 

Communication, time management, common sense , a solid work ethic and diligence are key to happiness in your work for the company. It is important to be able to work collaboratively and remain focused on the individuals. A person needs to be able to look at situations or events from other people's perspectives and work from that place forward. 
 

I know that the work has meaning.  I have the opinion that  this company and  the work that I and my coworkers do make a difference for people everyday. I know the company has improved the lives of countless people who receive services. The company has also improved the lives of the employees and the providers.

I learned more of the industry of home/health care for mentally challenged adults. I saw what a typically day entailed, such as waking up and getting ready for the day. The help and support needed by others to get dressed, bathed and fed. I enjoyed our outings to the gym, my individual loved the pool. He liked just riding around. I would take him everywhere I went. I learned to manage time with my individual and to have time to myself.  I learned to keep daily notes of the progress of my individual and to write quarterly summary Plan of Support for my  individual. I received training in Medication, Human Rights Policy, Blood Borne Pathogens, TOVA, and First Aid/CPR. I worked with the individual and a coordinator visited once a month to review progress notes and see the individual. The hardest part of my job was when I was told my contract was being dropped because they felt my home wasn't wheel chair accessible.  But the most enjoyable part of the Job was being with my son, who is my individual.

I will start by saying they preach to their staff not to gossip but unfortunately the mangement is the one leaking the information to staff to gossip about. They only listen to there favorite staff, with issues that are supposedly going on. There too many family members with together which cause conflict between other staff. So much favoritism, being shown to there friends and family.  Many staff don't make it 6 years to be vested with the company. They will continue to push you down till you push back and get fired to you just looking for another job. They allow some staff to play on there phones all day, some staff can sleep while present mangement allows it due to favoritism. While some staff are doing there work as they should others are making phones calls or messaging there boss all day telling them what other staff are mad about, or go smoke every half hour. Communication is terrible between mangement, they except staff to know when things change instead of sending out a email. 

Working directly with clients as a DSP gives a lot of flexibility to accommodate personal time off or preferred start times as the schedule is set between the DSP and the clients directly in most cases. Full time workers earn generous PTO and have access to good benefits. Part time workers are able to request preferred schedules from supervisors who work to accommodate within available work opportunities. Local team of DSPs assist and support each other. Work culture definitely varies by location.

There is a lot of opportunity to further your self-education if you seek it out. The hardest part of the job is dealing with behavior issues and learning to complete mandated paperwork correctly. The best part is introducing the community to your clients and watching as they both become more confident and capable. 

Being a DSP will make you see the good in your community and fill your heart like no other work can, if you stay positive and notice what's going on for your clients.

The team at Wall Residences is very supportive compared to other companies I've worked for as a DSP.  Wall gets the big picture and cares deeply about the people with disabilities that they provide services to.  They want them to have meaningful lives that resemble "A Life like Yours".  They pack a lot of training into their yearly TOVA certification and I see my program manager regularly at monthly meetings.  When I first went to work for this company, I felt as if they got it, finally someone really got it, and it wan't just paper pushing.  For what they do, they do it the best in the state.  This kind of work is perfect for someone like me who doesn't want an office job. I get to make a world of difference in someone's life  and be active in the community, and not just sit in a desk all day.

The most difficult part of the Program Manager or Regional Coordinator position was that upper management are typically promoted from within and do not have any formal leadership training.  They are encouraged to follow the book, “Seven Habits of Highly Effective People” and then that’s about the extent of any formal leaders up training.  They are about 10 years behind in a lot of areas that could just improve work culture and quality of work experience as a whole.  There’s some great perks like employee ownership, work vehicles for certain positions, work from home options, etc.  However, a lot of the corporate impact really undermines the “person centered” message the company touts for how we were expected to support the individuals we served.  It did not extend so much to our staff.

Top Job Titles	Average Salary
Direct support professional 138 salaries reported	$16.91 per hour
Developmental disabilities case manager 16 salaries reported	$51,000 per year
Supported living manager 16 salaries reported	$51,000 per year
Treatment manager 10 salaries reported	$51,550 per year
Regional manager 9 salaries reported	$51,000 per year

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