administrative assistant

sales associate

appliance technician

pt assistant

delivery technician

Warners Stellian Appliance

I have been at Warners for almost 3 years. The job has never paid much, but it was busy, the sales staff can be great fun to work with, and the hours are flexible. 

That said, I am hard-pressed to stay. 

Since I started, the workload has gotten crazy and the perception that this job is unimportant has created an environment in which it is difficult to hire and keep people. The front desk at the Edina location is the busiest in the company, with a healthy proportion of the customers the apotheosis of a demanding and entitled clientele. Unreasonable and hostile are standard fare, and I must bring my asbestos underwear in order to leave at the end of the day without looking like an ambulatory french fry. The phone rings almost non-stop, and walk-in traffic is continuous. You have to answer the phone and handle whatever is on the other end, and help manage the sales floor by keeping track of appointments, maintaining a waiting list, and communicating with the sales people about who is waiting for them and what they look like. 

We also get calls routed from:
                                 Delivery/install
                                 Internet sales
                                 
In addition, we also get calls from frustrated customers who (surprisingly) don't like having to text someone to get their appliance fixed. The response times are so bad it is a daily occurrence, multiple times a day, to be on a "service" call placating someone who is justifiably angry because they cannot get a live person to get back to them to help with their issue. These calls can take anywhere from 1 to 10 minutes to handle, and the phone is ringing off the hook in the meantime. 

There are hundreds of calls every day.

Of course, you also have the usual difficulties of retail: people who don't understand physics, time constructs, or the basics of sentence structure.  You often play a verbal game of "Pictionary" trying to find out what it is they really need or want, again, while the phone is ringing off the hook.

There is "1" telephone.

If you have to leave the front desk someone has to come up to cover or the calls just roll over and people wander in for the few minutes you are away. In retail tradition, this is when 3 groups of people will come in and head off into separate areas, and the lady calls with the dishwasher leaking water onto her imported, French wine-barrel old-growth wood floor. 

To my knowledge, my performance has been, and perceived as, good to  excellent. I did not receive a raise last year, and in fact, have yet to see the written version of the review I had a few months ago (which was 4 months late). 

Emails from management are either generically cheery, like a Hallmark card, reassuring the troops that the company is doing everything it can for  (fill in the blank) issue. There is often a folksy reference to a company founder or family member. Or, they are castigating missives lacking a productive path forward since there is no accountability for anyone but the troops. Questions about why the front desk in Edina is continually (not as-needed or temporarily) handling customer service calls is met with silence. There is certainly no acknowledgement of the increased workload, much less appreciation, or actual compensation* for it. 

My 2-3 year tenure translates to a rate that is .50 higher than a new hire. My initial review noted that my direct superior is great, and that there is nepotism. Those things are still true, but there is sufficient nepotism so as to be demoralizing to a non-Warner. There is still no training. Yes, I learn things every day, but may not remember, because I learn it while doing 3 things at once. Retention drops drastically if you are not allowed to focus. I never  received any* formal training on a computer system that has given the sales staff more grey hair than a teen-age driver. 

I still enjoy the increasingly rare moments when I can joke with the sales staff and spend a moment chatting with a customer. I miss those days. I'd also like a raise.

I have worked in sales for this company for almost 25 years.  I have had the pleasure of making a lucrative and rewarding career out of what began as a way to support myself as a young adult.  I have had the pleasure of working with and learning from some of the greatest employees the company has had to date, some family and many non-family.  I was encouraged to work hard and get noticed, and subsequently was able to rise in the ranks and become store manager.  My peer group of store managers across the company is comprised of impressive, hard working, and very smart people.  I have had the pleasure of even hiring and working with some of them when they were entry level sales associates.  They enjoyed the rewards of the job, and eventually came to me to say they were interested in growing their role.  The company as a whole is very supportive of our employees growth, however nothing compares to the feeling of a hard working employee saying "I want to get to your level" and then being able to support them in their journey...and ultimately watch them succeed and then working side by side with them!  We have new associates join every single day ready to work hard to serve our customers.  From delivery to repair to sales, we have future leaders joining our team at entry levels all the time.  Nothing happens overnight, but the possibilities are there for anyone willing to do the work the right way, learn, stick with it, and accept the support for growth that is there for the taking.  Highly recommend this company, come and work with us!

What is the best part of working at the company?
Seeing associates develop and the support of that development, working with a client on a project they have been dreaming about, seeing the progress and helping them complete their goal by providing sound advice and a wide variety of options not displayed elsewhere! Lot of opportunity for advancement with new stores opening and new markets being forged.

What is the most stressful part about working at the company?
The attention to detail required, communication that is expected, and making sure everything is ready as expected.  Things typically go as expected if policy is followed, but navigating back orders or similar can be stressful, as long as the communication is strong with the client and they are being updated it's rare to be surprised with an issue.

What is the work environment and culture like at the company?
Respect and integrity is expected between all associates, we treat each other fairly and it's rare to have disagreements among staff.  The most successful associates are the ones that rely on their team, there is far too much info to know off the bat and they rely on each other to fill in those gaps, it's much easier to succeed as a team player and the most successful associates tend to have this mentality along with a natural curiosity.


This company is exceptional, particularly in talent development, and I have witnessed significant improvements in the lives of many employees since joining. I feel that they spot talent and do everything they can to help them if they want opportunities for advancement and find personal success. The owners are approachable and genuinely care about their team. The company places a strong emphasis on gathering feedback and suggestions from employees, fostering a collaborative and inclusive environment. The HR department is outstanding, prioritizing work-life balance far more than typical sales positions. Additionally, upper management is highly supportive and effective in guiding the company toward continued success.
There aren't any significant con's as I love my job. The only challenging aspect is handling the occasional dissatisfied customers (usually with a service issue as appliances can see more service now-a-days); however, I have received consistent support in managing these difficult situations, which has helped me navigate them effectively.  

Warners Stellian is a great place to work. This job is what you make out of it, especially in sales. With the pay structure of sales, you can do great and make more money than majority of "entry level" jobs. You can also limp along and pay your bills. You are expected to handle the customer experience from start to finish. That is more work than other similar sales jobs - but you earn more. Most of the time I find myself working 40+ hours but that is my choice as I earn more than majority of my coworkers. There is no base pay so work life balance is tough because you only earn when you get sales, but they offer part time positions and flexible schedules if interested. The family truly makes an effort to be involved with all their employees and hold true to their core values. Managers make an effort to get to know you and it is not a typical sales environment as most coworkers try to help out others when they can and not fight for commissions. I've enjoyed my time there and would recommend it to anyone who wants to work hard and succeed as the earning potential is $150k+ if you put in the work

Don't count on anything management tells you during your interview. They have problem pulling a bait & switch. There is also no training and if you make mistakes, they will not take lack of training into consideration. Only the sales associates get sufficient hours. If you work front desk, you'll have to work at numerous locations. Kiss your Friday nights and weekends goodbye too. You'll have to work all the time to make your hours which can be cut without notice. You won't know what or how to do anything because you won't receive training and you'll start hearing about your mistakes within the first couple weeks. I work in Northeast Minneapolis and the pay is not much higher than minimum wage. The sales associates are fun to work with but management leaves a lot to be desired. If you want a reception job, you will not get full-time hours ever, you will not get benefits and you will not get PTO. You will be expected to work every weekend and you will be expected to work nights. You won't have anyone to cover for you if you want a night or weekend off. There are very few incentives to work here. There zero advancement opportunities unless you are a Warner.

What is the best part of working at the company?
The absolute best part of working at Warners' Stellian is the culture, and that comes down entirely to the people. From leadership to the showroom floor, there is a genuine sense of community and mutual respect. As a part-time Showroom Support Specialist, I felt welcomed and valued from day one. The team is collaborative, supportive, and always willing to help each other out to ensure the showroom runs smoothly. It is a refreshing work environment where the company genuinely cares about its employees and fosters a positive, team-oriented atmosphere

What is the most stressful part about working at the company?
As with any retail/showroom environment, peak hours and weekend shifts can get incredibly busy, requiring high energy and quick adaptation, but the strong team dynamic makes it manageable.

What is the work environment and culture like at the company?
A collaborative, supportive culture that offers excellent training but requires high energy and resilience to handle retail demands.

I have worked at other companies with great people, but it really makes a difference to work with people who are not only fun but are also competent, hardworking and caring. 

It really helps make a difference in terms of the impact that I feel like I get to make everyday and over the long term. I appreciate that our company has a culture that allows me to be myself as well as really get to know my coworkers on a personal level. The people that work here are like little families that offer camaraderie to whoever is looking for it.

No workplace is perfect, but we are asked to give feedback often and leadership has answered with real changes and improvements continuously throughout my time here. Plus I've enjoyed seeing some of my favorite, talented co-workers get to find their fit and really advance in their career. 

The days are definitely fast-paced because the customers expect a lot, but I'm encouraged by the increase in support and training that has been added in the last year. 

Your typical day can change from store to store. However, you will have some form of check in with a manager as a group or as a company. The culture and employees also have a vast range of vibes and personalities. This unfortunately will create some confusion if your switching locations or roles. This job is retail sales so it's all about the customer and the profit, which should be expected. But over time it can feel like family, much like an annoying little brother or a bossy big sister you won't want to get drinks with everyone but you'll find a few people that have your back and earn your trust. I can safely say I have learned more from my coworkers and manager in the years I have been here then any other job I have held. This job has potential to make a good amount of money if you work at it 

Intensive self guided online appliance certification with at least 3days a week on hand training refurbishing or repairing various appliances. You will have to pass the online Appliance Repair Technician Certification Course and it's not easy unless your experienced with the microcosm of electricity, ohms and Watts and are good at online tests with a lot of videos, reading, quizzes and module tests, finals etc it's essentially a IMO a 4-6 month course you're trying to compete in two weeks only actually doing course work twice a week when not in the warehouse doing OJT or occasional rude alongs for two man jobs. If you love a challenge and love the feeling of achievement of paying that course, and really laid back fun culture. Go for it!  

Top Job Titles	Average Salary
Administrative assistant 74 salaries reported	$16.89 per hour
Sales associate 66 salaries reported	$16.81 per hour
Appliance technician 39 salaries reported	$27.74 per hour
Pt assistant 70 salaries reported	$15.09 per hour
Delivery technician 31 salaries reported	$22.52 per hour

Working at Warners Stellian Appliance: Company Overview and Reviews

Warners Stellian Appliance

Warners Stellian Appliance Ratings

Popular jobs at Warners Stellian Appliance

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected