teller

personal banker

branch manager

loan servicing specialist

senior relationship manager

Washington Trust Bank

I’ve worked at some really excellent companies and WTB has the potential but management is awful! 
If you are looking for a place with poor leadership and overall company culture, this is your spot! If you’d like to work for a manager with no leadership skills, self-centered, antagonist and plainly put, horrible, you’ll find plenty to choose from at WTB! 
If you are expecting anything from HR (Human UN-Resources), you’ve aimed too high. Expect to never be followed up with and politely ignored, listen to, but blamed instead of taking a neutral stance or even the slightest bit supported. Just know that you can put your concerns in an employee survey and cross your fingers someone cares (but highly likely not). 

If you’re a good worker with a positive attitude and eagerness to excel, slow your row. You won’t be recognized or rewarded for anything, instead you’ll be diminished and ridiculed for the tiniest mistake. You’ll be identified as a threat and your alleged leader will take pride in “throwing rocks” your way. Don’t expect training and don’t you dare try to develop professionally. The ones before you spent 98 years at the bank before they were promoted so you can expect the same in return. 

Good luck

If you are considering a job at Washington Trust Bank which can be a fine employer in some cases; do not take a job within the Wealth Management and Advisory Services department.
Toxic positivity and absentee leadership have created a  culture there prevents necessary change needed to grow and improve the department, its staff, and its processes. High amounts of turnover and re-shuffling of responsibilities have created an environment of chaos and dysfunction. Traditional nepotism within the banking industry rules over almost all hiring/firing/and promotion decisions. Pay and benefits are below the industry standards too; consider this a warning.

Unless the trust and banking industries really appeal to your particular career choices, you could do so much better working in WMAS at Washington Trust Bank.



After being with the company so long, there was a change of culture and the quantity of work became more important than the quality. Workloads were added to existing roles instead of investing in additional staff. Training also became more limited the longer I was there and some responsibilities given to me, I had to take on without any training at all. Depending on the department you're in, advancement can be also be limited or nonexistent. Promotions and/or merit increases can take a while to receive. 

Overall the people I worked with were friendly, knowledgeable, and willing to help. I would recommend top management go through and review who they have in lower management positions and see if they're qualified to be there. Twice I had a manager who was known not to manage well, but was placed there anyway.

There were many aspects of the Financial Concierge position that I found rewarding.  Including those rewarding benefits was establishing relationships with the clientele base.  Another factor I found rewarding was finding needs of the customer.  A typical day behind the teller line consisted of standing and waiting for people to walk in the doors.  It was stressful mostly and inconsistent.  The workplace culture wasn't a great fit for my personality type.  It was difficult to stand for long periods with nothing to occupy my time. The most difficult part of my job was having to communicate with frustrated customers. There were rewarding parts of my current position, the most rewarding was building relationships with the customers and hearing their stories.

I was responsible for typing, editing and proofreading documents and the company phone directory; answered multi-line phones; placed service calls to vendors; processed bills; updated phone system through U.S. West.  Typed reports and documents from recorded tapes.  Coordinated between departments and branches in resolving daily administration and operational problems.  Handled delicate and confidential information for the Security Officer.  Managed inventory of company assets and supplies.  I learned a lot from the 3 people I reported to on how to treat customers (internal and external), how to handle controversy as well as handle problems in a timely manner without losing my cool.

Pay was good. Coworkers were great. Management was generally kind, but often too tied up in meetings to have any real presence in the department.  New Loan Officers don't get sufficient training to use the loan system, and as a processor it will fall to you to fill in the many blanks, or get blamed for their mistakes.
The loan system is atrocious, unfortunately. You will fight it in one form or another every single day and because it is largely controlled by the vendor, fixes and improvements rarely happen.
The company has a wonderful culture, but I always felt a bit like the black sheep in the mortgage department as we were largely separated from the rest.
Ultimately, I am grateful for my time there, blemishes and all.

Error in my judgement working here. Overworked and underappreciated. Team leads are an inexperienced joke. Not a professional work environment.....seems to be ran like a frat house w/o the fun!! Worst bank I have ever worked for in my extensive career. Also pricing is always an issue here, they talk about paying higher prices for better service........It's just always higher prices then the competition. I am always amazed when a customer sticks around between high prices and extreme underwriting requirements. I came from  a midsized regional bank and will go back as soon as I can make the switch. 

Having worked for several financial institutions in the past, I can honestly say that this bank has it all.  Management truly cares about its employees and it is evident through a strong work/life balance.  The bank encourages employees to be involved in their local communities and fosters an environment of growth and opportunity.  There are high expectations regarding customer experience and reasonable growth goals.

Overall, I have been very pleased with my time at WTB.  It has afforded me

Executive management is top rate and has developed a great culture. Local president was ineffective and disruptive to a positive and successful environment, totally inconsistent with top line management.

Company is pragmatic and stays within its discipline.  The work was very enjoyable and our service standards enviable in the industry.

The most difficult part of the job was local management, but that can be changed.

I've never felt so appreciated in a workplace before. My direct manager truly cares about our team and takes the time to really get to know us on a personal level. I've had good, very good, and great managers before, but I can truly say he's next level. The bank's culture has a lot to say for that but I think he's just that kind of guy. 

Top Job Titles	Average Salary
Teller 7 salaries reported	$23.97 per hour
Personal banker 60 salaries reported	$23.77 per hour
Branch manager 14 salaries reported	$34.88 per hour
Loan servicing specialist 6 salaries reported	$24.87 per hour
Senior relationship manager 8 salaries reported	$153,728 per year

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