housekeeping aide

food service worker

registered nurse

environmental services technician

security officer

WellSpan Health

The company itself has a lot of great qualities. They give their employees great benefits, and most of the people throughout the company are very nice. The company is a nonprofit organization. The Housekeeping department is not the best place to work, but if one is trying to get their foot in the door for the medical industry it is a great place to start. If you're looking for "just a job" I advise you avoid housekeeping for Wellspan. This department has the most strict attendance policy in the hospital and the housekeepers are just numbers to them. They have very little compassion for difficult situations such as family members being ill or dying. Bottom line is that you are expected to come to work or be replaced, no matter the situation. They don't care if you are sick, if your family member just died, if there is three feet of snow on the ground, or if you just had a surgery, you are expected to show up for work or have documentation. The attendance documentation leads to termination but they will tell you that "it's not a punishment." This department does not value their employees and will blatantly tell you that you are replaceable if you have any kind of special needs or responsibilities. That being said, they do offer paid time off for those who plan in advance to request off. The work is very physical and it involves cleaning bodily fluids. This job is not for the faint of heart and not for those who are riddled with responsibility. They also offer a 10% shift differential for second and third shift which adds incentive to work the later hours. For unskilled labor the pay is good but you will have to weigh the toll the work has on your body against the pay.

My experience in my everyday job role was, overall, enjoyable.  Management had my back when I needed them to, and I received adequate support and encouragement from my direct supervisor.  I feel I could have been better compensated for the amount/complexity of the work I did, but the work itself was rewarding.

However.....

My biggest complaint is in regards to Wellspan's attendance policy on the corporate level (which I realize my direct superiors had no control over).  Rather than scaling their points system to the offense, you are penalized a full point (out of a maximum of six) whether you clock in one second late, or whether you call out  two days in a row.  It also takes a full 6 months to drop one point from your record, which really sets you up for failure once you've accumulated, say, 4 or 5, because lets be honest, life happens.  In the meantime, I saw certain providers arriving 30 minutes late to their first appointment of the day, almost every single day, with no consequences (because they aren't expendable, of course).  Oh, and no sick days!  That's right, providers are allowed to call out if they are sick, but the medical assistants and other office staff who are exposed to the exact same pathogens can't take a sick day without being penalized on their attendance.  

The end result is a situation where it doesn't matter how hard you work for the company, if you clock in a few seconds late too many times, you're out.  In the time that I was there, I saw a number of extremely valuable and diligent coworkers terminated because of this heavy-handed policy, while others who were utterly lazy and incompetent were able to stay on board because they were never late.  Attendance ended up being the gold standard to which all other concerns were subordinate.

I thought working for Wellspan would have been such a positive experience, and a company I would stay at throughout my life after college. I was EXTREMELY disappointed. You would think a credible and highly held business would be better. Yet, it was the absolute worst. Management was the definition of unprofessional, and for lack of better words, mean. They were not caring or giving to their employees, especially the ones that were not doctors. Working as a receptionist, I felt so belittled and unappreciated. Management was the furthest thing from flexible, and wanted your life to revolve around your position. If not, you were threatened. For instance, my car had gotten two flat tires in one day, I called my manager and gave her a heads up about my situation. She then preceded to threaten to fire me if I could not make it in the next day. I had never missed a day of work, or even tried to call off until that point. They wanted you to be a fortune teller and know every day you were going to be sick or need off, three months ahead of time, and if you didn't put your days in AT THAT EXACT MOMENT, forget it. 
Management also liked to publicly humiliate those working in their department. If you got "in trouble" or did a small thing wrong, they would send a forward to every person in the WHOLE department. 
I could go on and on about how unprofessional Wellspan is in the inside, but you'll see the fair pay and the title of working at Wellspan and be giddy if they give you the job. Just wait, you'll see what I'm talking about.

·	Transport in-house patients to OR (Critical Traumas, NICU, ICU, Pediatrics, Surgical, Same Day)
·	Deliver surgical  lab specimens to designated lab areas
·	Prepare patients for surgery (shaving, obtain blood products, verify surgical consents, pre-op meds)
·	Transport specialty medications to OR from pharmacy
·	Obtain blood products as ordered
·	Mass Transfusion Protocol
·	Assist in traumas (GSW, Stabbing, MVA, MCC, Multiple victims)
·	Document amputations – transport to morgue
·	Assist with Gift of  Life  transplant procedures
·	Close down operating rooms
·	Stock and organize scrub sinks (Surgical masks, surgical scrubs, eye protection)
·	Assist with positioning of surgical patients
·	Assemble operating room tables (Spine/Fracture Tables)
·	Room turnover
·	Decedent Care/ Coroner Cases
·	Emergency Response/Rapid Response/Code Blue
·	Assisted with bagging of ventilated patients during transport to and from OR/positioning during surgical procedure
·	Awareness to legal sensitive cases – handling and bagging evidence
·	Maintain competencies/Maintain Certifications
·	Maintain awareness of new department/hospital wide policies and procedures – engage with team members on how it affects our department – strategize and implement a plan that is focused on what is safe and best for our patients (Planning for emergency situations – with only 4 FT nursing assistants we managed to assist and provide steady helping hands in 20 operating rooms)

Wellspan gives great lip service to being patient centered.Yet, decisions are made for the good of the leadership, not the patient. Staff is poorly treated and supervisors play favorites. Patient services are randomly eliminated for budget reasons. Clinical staff and physicians are overworked and under appreciated. Administration and management always receive bonuses and annual increases, while employees get minimal incentives, if any (movie passes or umbrellas with the Wellspan logo hardly show appreciation). HR turns a blind eye to departments with great staff that are leaving because issues are ignored and leadership is absent. Rules are randomly enforced. Mature workers are singled out and forced out. HR has the attitude that "there are always other warm bodies willing to do your job." Dedicated employees are ignored and made to feel invisible. Those that stay have the passion for the job slowly bled out of them. After 15 years of service, I can say I have observed a continual erosion of care- for the patient and the employee. Suggestions for improvement are dismissed. There are more committees than resolutions or problems solved. I am left wondering: does anyone care? As the monopoly in the region, they get away with whatever they can, as there are few alternatives to choose from.

What is the best part of working at the company?
Working with caring healthcare providers and staff (primarily in bedside, unit manager, and Director roles).

What is the most stressful part about working at the company?
Low pay for and high demands on administrative/middle manager roles with constant inappropriate pressure, behavior and feedback from a large portion of higher management. The ‘fake it til you make it’ and ‘drink the KoolAid’ type of environment. 

What is the work environment and culture like at the company?
Pre-pandemic it was a good environment with Just Culture in place. Post-pandemic the environment seems to be tense, fake, pressured, everyone for themselves, and more business/marking checkboxes oriented than caring for patients and actually valuing staff. ‘Psychologically safe environment’ has become a smoke-and-mirrors mantra. 

What is a typical day like for you at the company?
(Former employee) - prepping for and participating in multiple, tiered huddles where the same limited information is repeated, then attempting to get actual work done around LEAN-structured, mandatory meetings. Multiple weekend and evening hours spent catching up on 1.5 FTE’s worth of regulatory-required tasks consistently. Berated for how I breathed (literally) and whether I spoke or didn’t in meetings. Given false directions and then criticized for following them.

Under direct supervision of the Manager-Access Center, registers and schedules patients in advance via telephone for services provided throughout WellSpan. Uses exceptional customer service practices. Represents WellSpan in a professional and positive manner.  Answers and manages a high volume of fast paced incoming phone calls to the center. Provides exceptional customer service at all times by identifying and addressing patient needs in a professional, positive, and caring manner.  Conducts patient interviews by telephone to collect accurate demographic and financial information to complete registrations in advance for services provided throughout all of WellSpan. Patients initiate the phone call to the center. Special services manages process of internet registrations and any mail in forms such as OB Pre-admit Forms submitted by patients and responds appropriately back to patient with necessary information and instructions. Enters and maintains detailed information on confidential records for patients in various computer systems. Contacts physician offices or other WellSpan departments when necessary to obtain  additional information on behalf of the patient to ensure continuity of care. Schedules general imaging studies, screening mammograms, EKGs, dexa scans and calcium scoring exams as needed at time of registration.

What is the best part of working at the company?
My coworkers, excluding the many micromanagers

What is the most stressful part about working at the company?
Being short staffed and not enough time to do everything. If any day we end up with comfortable staffing, a nurse has to go or be called off from coming in, but has to be on call, and is required to use their own PTO time or take off without pay. 

What is the work environment and culture like at the company?
Inclusive, but to the point it is shoved down your throat. Some would say a very “woke” culture. They care more about newer marginal employees than their veterans. Wellspan does not value their nurses even if they want to look like they do. They also don’t care about the patients or they would not pinch at the bedside. If they treated nurses better they wouldn’t need so many travelers. They do nothing to retain experienced long term employees. They would rather hire cheaper new nurses. 

What is a typical day like for you at the company?
Taking care of my patients, which I enjoy. But trying to keep up with everything required of me with not enough help. Micromanagers walking around making sure our fingernails and shoes are not against company policy and that we are doing bedside report and waking up our poor sleeping patients.

The day started with checking the computer for names of late pickups of Medical Assistance patients to gather the required information to provide to Medical Assistance via phone to get approval for payment. Then check if new inpatients with current MA that would require the same preparation. When this was completed, the task of writing off claims that we had exhausted our levels of appeal. This may have been due to being readmitted within 30 days or because of the benefit package the patient carried. Also much time was spent, phoning insurance companies to learn specifics as to why health care claims hadn't been paid. At times the error was easily corrected and the claim was then paid. Over time I learned MA regulations, Medicare regulations, and the same for many third party payers. My co-workers were a joy to collaborate with to be able to meet compliance. The hardest part of the job was the management staff who had a clique with a few of the staff and it made many days quite uncomfortable. Also there was much stress over trying to get all of the different facets of the work completed in a timely manner. I enjoyed the work that I did as I work well on my own and am goal driven.

Responsible position that offers opportunity to work with both the
Service Line and Medical Group within WellSpan.  In the position I held as an Operations Administrator, I worked with several different specialties with practices across 5 different counties. I had direct contact with physicians, Advanced Practice Clinicians,  administrators and managers.  In addition, I had responsibilities in the areas of Process Improvement, Planning and Marketing, Finance, and Facilities.

The best part of my job was the building of relationships with the 
managers that were my direct reports.  I always respected the managers and sincerely wanted them to do their best.  I supported their efforts and provided constructive feedback as needed.
It is the part I miss most about my job.

WellSpan provides excellent benefits and I was able to take advantage of the tuition reimbursement and completed my college education objectives while working at WellSpan.

Top Job Titles	Average Salary
Housekeeping aide 103 salaries reported	$17.02 per hour
Food service worker 64 salaries reported	$16.97 per hour
Registered nurse 8 salaries reported	$38.20 per hour
Environmental services technician 74 salaries reported	$17.00 per hour
Security officer 24 salaries reported	$22.00 per hour

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