customer service representative

chief credit officer

human resources specialist

service associate

center manager

WesBanco Bank, Inc.

The employee moral is so low here. This is a thankless Job.
Upper Management are constantly hounding you to make sales (we've actually lost Customers over it) and if you refuse to bother your Customers, by calling them to try and sell them stuff, you get in trouble.
The benefits are nice. Paid Vacation, paid sick time, paid days off, as well as very good Insurance. The pay, however, is terrible. They will tell you that a certain wage is the base pay for your position but I've, recently, learned that I'm the lowest paid Personal Banker in my Market and I was lied to about their base pay. This is the reason they lose a lot of employees. It's the reason I'm looking for other employment.
I wouldn't recommend this Job unless you're willing to work for chicken feed. We are the lowest paying Bank in my area.
Also, I've been working 6 days a week, for a month now, and there's no end in sight because they drag their feet about hiring anyone. They just expect you to be ok with being exhausted, from working so much, and being broke from not getting paid enough. I can't do it anymore. I hate it.
If you are desperate and need a Job then I would say apply here, because they are desperate and need employees because everyone is quitting. I know of 4 other employees, with the Bank, who are currently seeking employment elsewhere.
We have loan, and checking account, campaigns every quarter where we have to get a certain number in loans, and open a certain number of checking accounts, and all of this is aside from the sales goals each branch has for the year. They are also constantly telling us to push our Credit Cards on the Customers, and it can lead to many moments of angry Customers who get tired of hearing about it.
Also, you may get a raise every year but that's dependent on you meeting your goals or not. And the raise is very minimal.
10 out of 10 I'd give it a 3 and I'm only giving it that much for the Benefits.

Like most jobs, your day to day interactions with your co workers are crucial to a good work environment so I cant speak on individual experience with co-workers as I loved mine. My managers in branch were always very supportive of my decisions and always wanted to see me do better. I cant say that would be the same for all locations unfortunately. However, the relationship between retail and upper management was abysmal. Severe lack of communication with waaayyyy to much "he said, she said".

Staffing was always an issue from the day I set foot in the PB role. Having to focus on being on the teller line for days in a row took time away from my ACTUAL duties and well needed office time.

Systems are outdated and the servers are slow (its almost like acquiring 3 banks in 4 years didn't need some kind of server update hmmm?) 

Some employees in other departments talk down to you like you're stupid for asking a simple question which is their job to answer. 

You do have opportunities for bonuses if you push credit cards and referral accounts however, the time elapsed between  selling those products and receiving your compensation is delayed. Goals seemed to be inflated for the community in which WesBanco placed itself in mainly on the Commercial side. 

WesBanco needs to focus less on acquiring new banks and more on perfecting the ones they have because they truly have great products to offer communities.

Working for WesBanco was once a positive and rewarding experience, but under the current management structure, morale has significantly declined. There is a clear disconnect between leadership and the day-to-day realities of how the system operates and how work actually gets done. Decisions are being made by individuals who do not appear to fully understand workflow, staffing limitations, or operational demands.
There is also a concerning double standard in expectations. Management is permitted extended lunches outside the office, while frontline employees are required to remain on site, sometimes  without a proper lunch break because we are running on a skeleton crew. Employees are expected to continuously cover operations without adequate relief, which is both unsustainable and unfair.
The burden consistently falls on the same employees who show up every day, keep the office functioning, and meet customer needs despite staffing shortages. These employees deserve leadership support, fair treatment, and adequate coverage—not burnout.
If WesBanco wants to retain dedicated staff and maintain performance standards, leadership must address staffing gaps, enforce consistent expectations across all levels, and demonstrate accountability. Without meaningful change, morale and retention will continue to suffer.

A typical day at works starts with preparing the things that we'll be needing for the day. Once the first customer comes in, we start getting into a routine: greet customer, process transaction, ask if there is anything else we can do, and then send them on their way. Once the transactions have accumulated, we send it to our proof department for verification. The most enjoyable part of the job is communicating with customers and being able to fulfill their financial needs. The hardest part of the job is watching for fraud and implementing some of the bank policies as it tends to frustrate some of our customers. Despite any unfavorable reaction, we stand firm in our regulations. We enjoy a dynamic workplace culture that continues to challenge us but also takes into account the well-being of its employees. Working in this kind of industry, I have learned how to diffuse high tension situations and how to handle sensitive customers. I have also gained knowledge about what goes on behind the scenes when you cash a check or when you do a certain transaction. Handling large amounts of money does not seem as intimidating as it used to be before I had this job. Most of all, I have assimilated a strong sense of accountability.

I worked for WesBanco just shy of 6 years.  I would still be there if things would have gone differently.  I loved my job!  I loved everything about what I did.  That is until I was diagnosed with breast cancer and felt like I had NO SUPPORT from my district.  I received more encouragement from the corporate side of the bank then I did my own manager, district manager, and HR rep.  I never heard from either my district manager or HR rep the entire time I was fighting for my life.  The only time I heard from my manager was when a co-worker would tell him to ask me rather than her.  I felt as if I wasn’t a part of the team.  

I tried for other positions that I was well qualified for after returning to work.  I was passed up on all of them.  I felt like I had been blackballed by my manager and district manager.  I had no choice but to find employment elsewhere or continue to work and feel like I was an outsider in a branch that I helped bring from the bottom into a top 10 branch!!

I began working here November 2018 as a float teller. I floated to 3 different locations and ended up staying at the last place I floated to because it was closer to home. Since I took that full time position there, they deducted my pay by $1, by doing the math, I was losing more than $100 on every paycheck. Before taking the position my HR told me I could keep my current pay by staying at this location. Keep in mind this location had me and another float when I was called and told to go there because they needed help. Which is the reason I had to float there because all the other 5 tellers (who had been there for years) all walked out. This is a very poor business, only caring about the money making process, not trying to keep employees to keep customers. Customers noticed everyone had left and threatened to switch banks. I agreed and asked no questions. I would never bank here with all the fees they put on each customer. Glad I quit!!! 

PS. figure I should mention this was all after the merger from first century to WesBanco

I worked at Wesbanco for over two years as a teller. My experience there overall was good. I still genuinely think Wesbanco as a company is good. They really value their employees to SOME extent. Great vacation package. I had two weeks paid sick and vacation. They do have a couple downfalls. The pay is quite terrible for the work you have to do, people you have to deal with, and stress you have to take on. Unreal. The biggest downfall though is some of of the management. For the most part, the branch managers are amazing. All of the office managers are too. There are a couple branch managers however (mine was the reason I left) that are unacceptable. Terrible micromanagement, very poor attitude towards employees, and this unfounded thought that she is better than everyone else. I hope this issue is established! The turn over rate at this particular branch has been atrocious. 5 people (including myself) have quit this branch in the two years I worked there. 

My coworkers were absolutely amazing. I will miss them dearly.

Work-life balance
Willing to switch hours as needed to compensate for schedules.

Job security and advancement
Location is closing

Management
Larger company bought out smaller bank now closing it.

Culture
Customer service oriented.
Goal minded.

Overall
I have worked as a bank teller in the customer service field since 2014. With much sadness, I will be leaving this business due to the location being closed permanently, after being bought out. Our focus was the customer and arming then with the best  products to make their lives financially successful. I live in this same small town and closing at a time of Covid, will alarm many. The economic impact will be harmful. I have administrative skill sets I will use to advance my career after I help my customers the best I can prepare for the transition.  I can only hope for a brighter tomorrow. I am dedicated and conscientious.

The management here is almost non existent. You’re new being told to be early everyday but when you get there everyone else is usually late in the mornings. Management will no help you facilitate any of your concerns to the higher ups and if you go to the higher ups they’ll dismiss you a tell you to talk to your manager. There were only three of us working at that branch and it was the manager and lead teller that were besties and they treated everyone else like garbage. Even to the point of talking down to them or throwing them under the bus to save their rears. I hated my life everyday I went to go in there to work and they 100% contributed to that. The policies, mission statement, and mismanagement of the  inner workings of the company is just deplorable and I hope if you get a job offer from here you’ll pass quickly!

Overall a good company, some great people working here, some poor management however, which is very dependent on what location you work at, expectations are too high and that’s coming from a very motivated employee, not enough time to do all that is expected while also waiting on customers, could pay better, some are paid hourly, some salary, sales incentives are terrible except for securities sales, many licensed bankers would rather sell securities instead of focusing on lending because there is no commission or incentives for lending. 

Top Job Titles	Average Salary
Customer service representative 85 salaries reported	$19.31 per hour
Chief credit officer 5 salaries reported	$57,500 per year
Human resources specialist 3 salaries reported	$72,500 per year
Service associate 3 salaries reported	$19.22 per hour
Center manager 3 salaries reported	$73,000 per year

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