customer service representative

assistant property manager

property manager

groundskeeper

human resources manager

West Coast Self-Storage Group

The most enjoyable part of the job for me is taking care of customers and helping people. Benefits are decent. District Managers seem to care and that helps but sometimes their hands are tied behind their back on issues. You start your day by doing a lock check and walk around on the facility. Then you balance your time around appointments doing office work and picking up around the property. There’s always something to do. Worst part of the job is the pay is not a livable wage. The facilities all “profit” 100k a month but can’t pay you a livable wage. Usually start you off around $17-$18hr. Falls right under the bar to becoming fair pay. $22 hour would be considered fair pay and a livable wage on the “west coast.” Being paid less than $22hr on the west coast means you’re struggling and barely making it. A couple dollars more could have their employees thriving instead of fighting to survive and the money is there. Most stores close at 6PM so if you have kids you won’t see any of their events. If you ask to leave 20 min early to make a child’s event your told no even tho no one usually even comes to the store last couple hours of the work day on an average day. It’s not kid friendly and not a good job for young families. You will never attend your child’s functions as they all start around 5:30-6 while you’re still at work. In a perfect world where everything is close you can get to a function at 6:45 after work. You may close at 6 but on a average day the close up procedure will have you there a few minutes past. But no kid’s events are starting that late so there’s no chance to balance work and family life. They would be so much better to make the schedule 9-5 or 9-5:30. Bonuses are based on pure luck. All you can do is hope people come in to buy but you can’t make them so it is all pure luck. With that said tho there’s good things like the potential of helping people, building team commodery with co workers, and benefits are fair. They don’t cover fertility tho unfortunately. It’s a good job for someone who does not have kids and who has a spouse that makes a good wage. Some days are laid back and some days you don’t really have time to take a break. It’s not a bad place. There’s so much potential but as of now it falls short from being a great place to work. The things I like are the district managers seem to care but I think their hands are often tied behind their back to help on these issues. The company is growing so there’s great opportunities to find jobs but there’s things that need to be worked on to be practical. I think if these things are not worked on then they will always lose their better employees to competitors who are paying more, offering on site rentals at locations, or help renting at nearby locations as you want your property manager close by one way or the other. 

It’s difficult to recommend working for this company when most other storage companies offer better wages. Last year, they changed their bonus structure for part-time employees, prorating bonuses based on hours worked rather than providing the full amount, even if you are the only person employeed for that specific property. Additionally, there is a heavy emphasis on a specific sales approach that is never mentioned in the job ad or interviews. In fact, sales aren't mentioned at all. The company recently introduced an app called Motivosity for distributing some bonuses. However, funds cannot be directly deposited into a bank account, requiring an inconvenient workaround if you don’t want to make purchases through the app. On top of that, there are fees associated with withdrawing money.

Some job expectations don’t align with the compensation. Tasks like landscaping and painting are required, yet those types of jobs typically pay at least 50% more in my area. Either wages should be adjusted accordingly, or these tasks should be outsourced to contractors. Additionally, part-time employees receive very limited benefits, which is disappointing for a company that claims to prioritize employee well-being.

A recent issue further highlighted this. During a snowstorm, neither my co-worker nor I could safely access the property. Despite having sick time, we were not allowed to use it to cover the missed hours. In past jobs, paid time off—whether sick leave or otherwise—could be used at the employee’s discretion. This policy felt unfair and unlike anything we’ve experienced with previous employers.

My direct upper management is accessible and easy to communicate with. As long as the property is well-maintained and customers are treated professionally and courteously, management generally allows employees the autonomy to handle tasks in their own way.

A typical day at West Coast Self-Storage involved opening and closing the facility, assisting customers with unit rentals, handling payments, maintaining the property, and ensuring everything was clean and secure. There was a good mix of customer service, administrative work, and physical tasks like walking the property and inspecting units.
I learned a lot about time management, customer service, and how to work independently while still being part of a team. I also gained experience with property management software and developed better communication skills when working with customers from all walks of life.
The management team was supportive and professional. They set clear expectations, offered guidance when needed, and were approachable if I had questions or needed help. I appreciated their open-door attitude and how they encouraged feedback and growth. The culture was positive and respectful. It felt like a team environment where people genuinely wanted to help each other out. Even though much of the work is done independently, there’s still a good sense of connection and support between employees and leadership. The most challenging part was probably balancing multiple responsibilities during busier times—especially when helping walk-in customers, answering phone calls, and handling administrative tasks all at once. But over time, I learned to prioritize and stay . The most enjoyable part was building relationships with customers and being trusted to run the facility smoothly. There’s a sense of ownership and independence in the role, which I found really rewarding. Also, the pride in keeping the facility clean and secure gave a sense of accomplishment at the end of the day. ◡̈ 


A typical day at work is general office tasks. answering phones, paperwork, reports, cash handling, greeting potential renters, networking.
I have learned greater empathy. 
Being accepted in a working environment with the full support and hands on communications with everyone including those in the highest of positions within the company.  It is a wonderful thing when the Vice President of Operations is really involved personally. It shows something I have never encountered before.  When he reads your emails and personally responds to them with compliments and words of encouragement, it shows to me that he is of humble character and I want to work for/with someone like that.
The hardest part of the job has to be Rental Increases. I understand the necessity of them and fully support them. People don't take their rental increase very well sometimes and it personally pulls at my heart strings. 
I don't really have just one specific thing that makes my job enjoyable. The fact that I can go home and not have anything to complain about is amazing. The fact that I absolutely look forward each day to coming to work is something I have wanted all my adult working life and I have found it here with this company. 

What is the best part of working at the company?
I had the opportunity to help open a new facility, which was a rewarding experience and allowed me to focus on delivering excellent customer service from the ground up. Being part of the initial setup gave me a strong sense of ownership and pride in the property.

The company sets fairly high expectations for the role, which can be challenging at times, especially considering the base compensation. However, there are opportunities to earn additional bonuses, which can help offset this.

Overall, this position offers valuable experience—particularly for someone interested in building skills in property management and customer service.

What is the most stressful part about working at the company?
The most stressful part about working for this company is managing the many different responsibilities.

What is the work environment and culture like at the company?
The work environment is what you make it, as with any company. They are great to promote positive employee relations and organize fun outside group activities, regularly. 

What is a typical day like for you at the company?
A typical day consist of managing customer relations, update account information, new unit rentals, maintaining grounds, and occasional basic maintenance. Additional requirements can include, supporting and/or developing marketing strategies to increase community awareness.

I’ve enjoyed my time at West Coast Self Storage and am excited to come to work every day, as the team environment and learning opportunities are valuable. However, there are significant areas for improvement. The frequent and extremely high rent rate increases, driven by greedy corporate decisions, feel borderline exploitative. We’re given the numbers and left to deal with the angry, dissatisfied customers, which is incredibly frustrating. Additionally, the pay is relatively low compared to the amount of work and responsibility expected, which can be demotivating. There also seems to be a gender disparity in the workplace, with men often receiving more recognition, opportunities, and higher wages compared to women, despite women making up the majority of the workforce. Unfortunately, management falls short in addressing these issues, and their lack of responsiveness and support detracts from the overall experience. Addressing these concerns would help improve the workplace culture and ensure the company is truly committed to fairness and equality for all employees.

I have experienced many management teams as an employee and as a manager,  and I believe that West Coast Self Storage has the most supportive, progressive, and encouraging dynamic when it comes to team building and feedback. 
On average you are in contact with your DM and or other coworkers everyday that allows communication in a inviting open forum for any questions, concerns, or education on how to rent units and navigate the computer system. 
Whether working with another in office or solo, you're fielding phone calls and walk ins, which in return the company provides training information weekly/monthly that allows you to be able to speak confidently to your clients. 
There is friendly competitiveness that truly makes you push yourself to meet reasonable goals with mutual, uplifting respect from others. 
You can be a long term customer oriented person or 1st time entering the field, this is a great place to work with the public knowing there is a management's commitment and mindset to advance YOUR progress. 
In the end, you can depend on your peers and others to handle any situation, never feeling that you are on your own, but excited to be part of a real team that looking ahead to the future. 

Do NOT work here If you want an employer that actually cares about you. First off, when you are hired on you are promised all these great incentives that overcome the low pay, and that’s why they have them. They promise a 10% quarterly payout bonus based on over-budget and that is split 60/40 between manager and assistant manager. BEWARE! They will not pay out the 10% if it is just you working alone for the whole month without an assistant manager, they will keep the rest and basically tell you to deal with it, although they did not have to pay the wage of another employee. in. On top of that, they also take another 50% of the 10% and hold it till the end of the year to hold you ransom. This is absolutely unfair as I had to work as if I was both the manager and assistant manager for a few months as the company could not keep employees due to similar issues as this (pay). This occurred multiple times with me and it has occurred across the company.  They figure out any possible way to not pay you YOUR hard-earned bonuses. 

Please seek employment elsewhere because this is not a company that you want to work for. Don’t let them lead you on as I was, because in the end they are not acting in the best interest of the employees or investors. 



They are Understaffed, underpaid, poorly managed, high turnover, sometimes inappropriate, overworked & high stress. Never saw a bonus in 1 year as they entice and claim to lure you into a position. Had only days of training and expected to know the job. They have such a staffing issue they can’t even keep stores open and live up to the mission and values statement they claim. Had more job duties given to me than required as agreed. Anyone at store level are considered grunts, anyone above are in the elite class kind of attitude. Lowest pay in the industry for the performance expected. Watched many employees abuse sick time, working alone and leaving location for personal needs, lunch breaks, etc. Definitely not a work life home life balance job. Literally the highest job turnover rate I’ve seen in 20 years. Felt like a if you can lie the best you will survive the longest kinda job. Definitely a bottom end management company right now with hopes to be better as time goes on. Best part of the job is making friends, 401k and the occasional meal out provided.

The great thing about WCSS is that there isn't really a "typical" day; sure there are tasks that need to be completed everyday, but what I really enjoy is that no day is really the same in terms of it being monotonous, which keeps me engaged and ready to work everyday. Everyday has been an opportunity to learn the nuances of the storage rental industry, and aiding in my learning process has been upper-management, who always are available to answer questions, and be there as a support-system when needed; they take an active role, and interest in my success. The hardest part of the job for me was just "learning the ropes" and getting familiar with everything, but I honestly wouldn't say it was "hard", rather just unfamiliar. The most enjoyable part of the job I'd say are the people that I work with; everyone is so friendly, kind, and supportive; it's very rare that you walk into a workplace culture and feel like part of the team right away (at least in my experience). 

Top Job Titles	Average Salary
Customer service representative 20 salaries reported	$18.98 per hour
Assistant property manager 99 salaries reported	$19.54 per hour
Property manager 36 salaries reported	$20.89 per hour
Groundskeeper 29 salaries reported	$19.41 per hour
Human resources manager 1 salary reported	$85,000 per year

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