housekeeper

marketing representative

front desk agent

administrative assistant

sales representative

Westgate Resorts

I recently had the opportunity to work with WestGate Resorts Collection in their bilingual customer service department. Unfortunately, my experience left much to be desired. Despite possessing prior experience in collections and being bilingual, the starting wage offered was only at the minimum level, which did not reflect the skills and qualifications required for the role.

The training process was rushed and lacked thoroughness, likely due to the evident staffing shortage. Outdated software made performing tasks difficult and slowed down productivity, hindering efficient customer service.

Moreover, the company continually added more responsibilities without proper acknowledgment or compensation. The atmosphere was plagued by micromanagement and a lack of cohesion among management, leading to confusion and discord within the team.

The goals set by the company seemed unattainable and appeared to serve as a means to delay potential bonuses for employees. Additionally, I found the company’s approach to timeshares concerning and unethical, essentially trapping owners indefinitely without offering transparency or viable options.

In summary, my time at WestGate Resorts Collection proved to be the most challenging and dissatisfying job experience I have encountered, mainly due to inadequate compensation, subpar training, outdated systems, unreasonable workload, micromanagement, and ethical concerns regarding the treatment of timeshare owners.

Furthermore, at WestGate Resorts Collection, there was a clear lack of transparency in the quality review process. Despite assurances of random call selection for review, it became evident that calls were cherry-picked, possibly skewing the feedback and creating an unfair evaluation system.

Adding to the challenges, there was a notable lack of consistency and alignment among management. Their expectations were often unclear and inconsistent, putting employees in a challenging position. It was assumed that employees should know everything without proper explanation or guidance, making it difficult to meet the desired standards without adequate support and direction.

Overall, these aspects further contributed to the negative work experience, creating an environment of uncertainty and frustration.

Additionally, the coaching approach at WestGate Resorts Collection left much to be desired. Instead of providing proper coaching and constructive guidance, they merely offered feedback. Employees were expected to sign off on the quality of calls without being granted sufficient time to review them. The lack of allocated time to listen to and understand the feedback significantly hindered the ability to learn and improve.

Moreover, the limited time provided for this essential process, just 15 minutes, was inadequate considering the workload and the high-paced nature of the job. Balancing call duties with the need for improvement was challenging, as the dialer was constantly running at full speed, leaving employees feeling overwhelmed and unsupported. This lack of consideration for the employees’ learning and growth further compounded the negative experiences within the workplace.

Furthermore, the practices observed at WestGate Resorts Collection were invasive and seemed predatory. The company engaged in tactics that made employees uncomfortable and uneasy. These practices included invasive monitoring, excessive tracking of activities, and a lack of privacy.

In addition, there were signs of predatory practices aimed at both employees and timeshare owners. The pressure to meet unrealistic goals, the inadequate compensation offered, and the unethical treatment of timeshare owners all pointed to a profit-driven approach that prioritized financial gains over the well-being and fair treatment of individuals.

Collectively, these invasive and predatory practices fostered a toxic work environment and cast a shadow over the company’s ethical standards and treatment of its employees and clientele.



Awesome co-workers who seem well at keeping work and life seperate. But very friendly and happy to welcome in new faces. 

Unfortunately the management is not quite the best for this type of restaurant. Nice people, yet constantly trying to overly micromanage, very poor communication skills, or being no where to be found. The managers Though working managers, they do not accept responsibility for any of their actions. Often would rather just comp something on the meal instead of talking to the table about the issue. When you apologize to a guest for an issue, and say, "im So sorry about that, let me have my manager come talk to you and see what we can maybe get taken care of for you" then you go to your manager, and at no cause of busyness, just states "pull off a meal and we will just comp it" doesn't look good. And doesn't make the guest feel valued.

Have never seen the head chef present during service hours. Working sues seems to not have a very broad knowledge of Italian cuisine. And does not seem to communicate well with non-spanish speaking employees. I speak mild spanish, as ive worked in florida restaurants my entire working life. But communication is quite difficult with him either way. Which poses a huge issue when he is often the expo. And when hes not, you have a manager who is deaf in one ear. So anything that needs to happen with expo is oftentimes not executed properly. 

Experince of working includes constantly apologizing to guests for excessive drink times from the bar, bartender seems to want to chat more then work. More concerned about flare and fancy tricks than getting the drinks made quickly and accurately. Often only makes some drinks, then would make another partial order and return to first order. Not particularly because it made anything smoother. Often just to increase conversation time. 

Food has little to no flavor OFTEN. Most on the line seem to not have previous high quality cooking experience. Unable to maintain consistent food quality or consistent seasoning. Often get complaints of flavorless or "tastes like chef boy-ardee" which is hard to recover from after you sale a plate on flavors to match their wine.  Sometimes the chicken parm was cooked well, sometimes its extra crispy. Sometimes bread would hit the table after the app, even when bread was put in before app order was even taken. Often even when staging orders, appetizers and food would hit the table at the same time or very close time frames. Open kitchen+ sub-par cooks+ poor leadership = horrible customer experience. 

Decent wine selection, low overall drink selection for a restaurant within a resort. The soda fountain is located in a tight walking area. And only a singular machine for the entire restaurant shared between sometimes 8 or 10 servers. Just not very helpful as it can cause long drink lines when a quick pop happens. 

Hosts are polite, but not very welcoming. They are not very good about seating, or even putting a wait on when needed. Though they use open table to manage reservations, they have little to no knowledge of the system so often causes large influxes of people in a short period. As you can have 10 tables put a reservation at 6pm doesnt matter how many seats each table has, doesn't account for walk ins, and it often ends in some people being triple sat while other servers may not even have a table. Which makes for a poor image for the guest when they see a server looking over stretched with multiple tables and not giving proper full service while another stands around. 

Overall the promises made to me in my interview were not met. They will tell you the team has all worked together for a long time, though the place opened 2019 and shut down shortly after. Unfortunately just like a sales pitch for a timeshare, there was alot of promise of a great place to work. But was not treated as someone who was respected as a human. I would say if you really really need a job its better then being homeless. But not much more. The money is ok. But really just not worth the unprofessional and just overall bad work environment. 



There’s soooo much to say about this department. I started as a housekeeper runner. Not my first choice but it was something I wanted to try and grow from. 

First off the company is great and there seems to be room for advancement, raises etc. The department in my location was very, VERY disorganized.... The housekeeping training was strict but overall a good learning experience but when it came time to learn how to train as a runner it became very confusing from there on, it’s not that I can’t handle or learn like an average person would because I could, the problem was heavily on what the “trainer” taught (or lack of) and what I didn’t learn that I was taught through mistakes. The trainer I was given was very comfortable at this job and didn’t seem to really care about the requests the job included (ex: run sheets, brooms, etc to clients and housekeepers) ... the older house men and housekeepers were very moody and didn’t seem to want to help when what I didn’t learn came into question such as what sheets to grab, where I can find this or that. I came off as a bother and didn’t want to understand that I was trained wrong or wasn’t explained something. My trainer wasn’t even a real trainer just a guy with seniority over 10 years and was yelled at in front of me during my training for throwing trash into another golf cart. 
Management was nice but had so much going on that they were oblivious to what the runners were all doing that wasn’t to company policy. Call me a goody two shoes but I follow the rules to keep my job which most of the veteran runners did not to the point that I felt the job wasn’t somewhere I wanted to be anymore when everyone did and said whatever was easiest for them. I still don’t understand how most these employees still had a job. 
Not to mention the segregated groups (like being in prison) depending on your country of origin, some Puerto Ricans gave me attitude for whatever reason once they found out I wasn’t Puerto Rican (does that really matter in a work place??? Apparently it did) 90+% in the department were Haitian or PR and RARELY spoke English. Luckily I was bilingual and knew how to at least communicate. 
About a month in I put in my resignation and I explained everything to the management who literally told me that they knew it was disorganized!!! even some of the new hires I was with felt the same way and quit along the way as well. I suggest a different department or even company to be honest....

Working at the Westgate Resorts as a Housekeeping Supervisor was disappointing. The Housekeeping Supervisor's duties were never clear, and often conflicted directly with other Housekeeping Supervisors and Housekeeping Inspectors. At Westgate, as a Supervisor, it seemed my job was to keep track of Housekeepers and reassign them where needed. Typically this would not be difficult but with the use of Excel spreadsheets for daily assignment of Housekeepers, and poor methods for tracking electronically, in addition to other Supervisor and Inspectors assigning them to different rooms, it was incredibly difficult to keep track of the crew your supervising in such a large property. 

The Front Desk would room move guests due to any complaint, sometimes doubling the housekeeping workload in a single day. 

Scheduling was so poor, that days where you're assigned nine to five would often become nine to seven or eight in the evening. This happened so often it became an expectation but the schedule consistently said nine to five. No OT was ever approved making all your following days a mystery of when you will get out, making planning any outside work activities rather impossible. 

The Housekeeping crew is poorly trained, with significant errors seen in their rooms and inconsistencies in every room. Beds would be made differently consistently. It was expected of the Inspectors to bring back Housekeepers to show them what they missed, but due to the difficult time it is to find Housekeepers, most would opt to just finish the room themselves, wasting an incredible amount of time. Housekeepers were incredibly slow, and this would fall on the Supervisor's responsibility but when attempting to take action against slow housekeepers, Supervisors were penalized. 

Organization in schedule and housekeeping boards were terrible but as well with equipment. Chemicals were often unlabeled and the dispenser hardly ever worked, it was difficult to keep track of chemicals and Housekeepers did not know what chemical to use where. 

It was unclear on what was expected of an Inspector as well since superficial things were often prioritized over actual cleanliness. Deep clean results were often penalized on Inspectors, such as carpet stains, dust collection on vents and degradation on cookware. 

Everything was subject to opinion, some scratched pots would be thrown at you for leaving them in the room while others were passed off as acceptable. Poor quality cookware often had many pots fall into degraded status.

I learned a lot and met some fantastic coworkers, but I ultimately felt like the workload and expectations within the new character department often outpaced the compensation. I frequently found myself taking on responsibilities beyond my role, and over time it led to significant burnout. The experience helped me grow professionally, but it also taught me how important it is for workload, support, and pay to be aligned.

One of my biggest frustrations was access to resources. Important tools and items needed to perform the job were often difficult to obtain in a timely manner. In one case, I waited over a year for an item that was requested to support my work, and it arrived the day after I left the company. Employees should be prepared for delays and understand that obtaining resources may require a great deal of patience and persistence.

There are talented people throughout the company, and I worked with many dedicated team members. However, I would encourage anyone considering a position here to ask detailed questions about safety, staffing levels, advancement opportunities, available resources, and how responsibilities are distributed within the team. Throughout my time in the role, I consistently raised concerns and suggestions regarding these areas, but I did not see meaningful changes. As a result, I often felt that the effort and feedback I was providing were not being adequately addressed, despite my goal simply being to advocate for the support and resources needed to succeed in the role.

I believe many of these challenges could be improved as the character department continues to develop its structure and provide more consistent support for frontline team members. With clearer expectations, better resource allocation, and stronger support systems for all teams, I think the department has the potential to be much more successful.

Westgate seems like a great company at first. They draw you in during the paid orientation where they tell you about how they help people, the benefits, paid time off, they even give you free ice cream. Then rolls around the first day of work where one of my new coworkers complained to me about favoritism. By the time I got my first paycheck, 3 different employees had warned me to make friends with the supervisors because they operated on favoritism and THEY WERE RIGHT.

Employees supervisors dont like would get extra duties so they could cover up for extra long breaks or short shifts for friends. Everything was out in the open and management turned the other cheek so there was a lot of drama that would start, it often felt like high school. One supervisor was friends with 3 employees and would take vacations with them. One friend was promoted to supervisor, the other to trainer, and the other given less duties by the new trainer and supervisor, who made the shift rotations and enforced it. When Westgate reopened post-covid, each of these people and their friends were called back before people who had worked there for years before them. 

I watched multiple people bring instances like this up to management and HR, from CFTs to regular employees, over the multiple years I worked there. Each person said they were talked to like a guest complaining that their room wasn't ready yet, and all ended up quitting/fired or transferred. 

Between all of this, plus the fact that guests often pay a lot of money to come here and are then forced to wait for hours after check in to get a room, or check into a dirty room, or find out they were lied to during the timeshare presentation, you deal with A LOT of angry people. Just save yourself the trouble, skip the highschool level politics and get a real job. 

First off there was zero accountability due to the fact that we didn’t have to write DAR(Daily Activity Reports), & the “ticket” program hardly ever worked properly.
I feel they wanted someone more like them who would rather sit all night at the guard station & watch movies instead of patrolling.
Plus, I think they didn’t like that I actually took pride in my appearance & presentation of a Security Officer by wearing my uniform properly(even though I never got a badge even after a month)!& never looked disheveled or ragged.

This job was extremely easy, even with the lack of communication, because I’m used to being on patrol by myself like I was when I was a Police Officer back in TX.
The only reason I stayed even with the poor management was it was too easy & decent pay.

I have worked for numerous security companies over 15+ years in security, & this was by far the most poorly managed by our supervisor, who was pretty much non-existent to those of us on the 3rd shift.

I take pride in my job, & when people get upset, & choose to complain about someone who WANTS TO WORK, it’s pretty sad.
They had a job to do & 9 times out of 10 the Pavilion was left unlocked when I got on shift, so I’d mention it in the “past down”.
I believe they got tired of me calling them out all the time for not doing their jobs, and they never seemed to want to work.
That was fine for me, because I rather patrol all night anyway, & actually feel like I’m working…which is what I did.
I’d patrol from 11pm(after pool was closed) till like 3:30am, so I was the one doing most of the calls, & as far as I know I never had any complaints from guests, who always seemed happy & appreciative of my work.

It was a total blindside that I was let go, but I can’t just watch movies all night not knowing if the resort is secure.
That’s not me. 


I must express my deepest reservations about this company, having experienced a profoundly troubling work environment. I urge you not to be ensnared by the initial allure they present. They employ a bait and switch tactic, setting expectations that are reasonable, only to pile on responsibilities beyond your purview without appropriate training. 

The training, in fact, is startlingly minimalistic. It becomes glaringly obvious that if you want to ascend within the company, self-education becomes a necessity, as structured training is practically non-existent. Moreover, the company maintains an ambiance of subtle gaslighting, penalizing you for knowledge gaps that are direct results of their deficient training regime. 

The management embodies a facade of amiability. Yet, their actions tell a different tale. They are constantly seeking reasons, however trivial, to push you out the door. The camaraderie among management can be likened to a tight-knit cabal. If you somehow fall out of favor with one, you will invariably find yourself on the outs with all. Their unity, rather than fostering a supportive environment, is used as a weapon to ostracize those not in their clique. 

The malignant nature of this environment makes it the most hostile and unsupportive workplace I've ever had the misfortune to be a part of. I implore you, for the sake of your well-being and professional development, to tread cautiously. Your skills, passion, and time would be far better served elsewhere. There are countless other opportunities out there where your efforts will be recognized, respected, and rewarded. Please, consider this a word to the wise.

Westgate is a horrible place to work. They entice you with promises of making great money, but it is all lies. They lie to you and they lie to the customers. If you cannot sell something in an honest way then you should not be selling it. They lie about what the program is about, how the program works, and the "incredible savings" you can get from their program. It is all lies. Once they get the family to buy, then that is the last connection they have with the family. They promise to help them, but they do not. The management is horrible. You are required to be there 5-6 days a week with time off. They have blackout dates which covers almost the entire year. In family emergencies, such as a death, they refuse to allow you time off. You either come to work or you are fired. The morning meetings are more of a morning beating while they tell you how horrible you all are which is their way of "motivating" you. You become like a family to many of your co-workers because you will spend 5-6 days a week from 8am to whenever sometimes 9pm with them. However, the management has their favorites that they will use all the time while others will have to sit and wait sometimes for days to have an opportunity to make money. And while you sit there without a chance of making money, you are paying Westgate. It is a commission job where you pay them $60 per day for the chance at being selected to take a family on tour and hoping you are able to get them to buy timeshare, and praying that your manager is able to get a full-down payment so that you can be paid for that purchase 45-60 days later. If not a full-down it could be 5-6 MONTHS before you are paid if you ever are paid. Many people have left Westgate and never received their pay for their work.

In my 5 years with this company, I have grown and experienced a lot of culture and diverse people in my line of work as a LMT. While there the management of their employees as well as  the lack of meetings, tools, security and communication was not up to par to other establishments. They claim to want to be there for their employees yet they forced a mandated company policy for the COVID-19 vaccine not allowed their employees to opt out without loosing their job. The communication between lower management and upper management and employees seems to be failing at the cost of losing employees and friends in this hostile work environment. I can not speak for the entire company but only the Spa and ownership of the company.  While I made many acquaintances, and enjoyed my time there until I couldn’t anymore do to sadly being put in a uncomfortable environment that caused a lot of stress and insecurities mentally and physically. While their paid leave time off (pro) vacation and insurance benefits, as well as 401(k) are a must for an employer they do not meet the needs of all. Their insurance is expensive and is at the bottom of the needs and care for a healthy employee. Their 401k match is a great benefit though maxing out at 6% after your vested after a year. They do offer classes to help in case of emergency as well as blood borne pathogens as well as others that are mandatory yearly. They offer No compensation for continued education compensation though. 

Top Job Titles	Average Salary
Housekeeper 5 salaries reported	$18.45 per hour
Marketing representative 4 salaries reported	$800 per week
Front desk agent 3 salaries reported	$16.83 per hour
Administrative assistant 9 salaries reported	$15.48 per hour
Sales representative 14 salaries reported	$112,544 per year

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