senior compliance officer

account manager

compliance officer

service advisor

repair technician

Wheels, Inc.

Driver service associate. - Anyone who gets past the first year, should be offer a remote position. I absolutely loved this job.  99% of the mechanics were some of the most professional people ever, they were humble and loved helping others. 90% of corporate drivers were extremely professional in requesting help as their behavior was tied the benefit of getting that corporate car. A few failed to realize that. 

These corporate drivers have an increased risk of all road incidences based on the sheer amount of time they are on the road.  Wheels gave the associate all the tools possible to deal with every situation from routine management with an approval budget to work with in order to get the driver back on the road to the worst road accidents imaginable. This position works with everyone from mechanics to first responders to bystanders, to CEO's and truck drivers. If you do not like this position, it is probably because you are not tech savvy or dislike assisting people to reach a resolution.

If you do not like assisting people, this is not the job for you.  If you cannot recognize priority levels of emergent, urgent and routine, you need to keep looking. Wheels could have a very low turnover rate.

I was a little mislead to what this job was. I was under the impression that it would be managing fleet repairs etc on electronic accounts. I was not aware that my job was going to 100% be an incoming call center agent. As a former Auto tech, If I was told that all I would do is be taking the same call over and over again and doing nothing else, I would of declined the offer. The schedules were especially hostile and most schedules include 30 minute lunch breaks. Very few shifts included 45 minute lunches. This company Hawk Eye's your time away from the phone. The stress to meet the monthly metrics was overwhelming and hard to meet. Once the "shift bids" are put in, the shift you are given is what you can count on working for the next year even though they say it changes every 6 months. If you're new, plan on working weekends and holidays. The company culture gives the facade of team work and family oriented but my position was the lowest on the totem pole so there was lots of "sandbagging". The pay was ok considered, and benefits were standard, but the pay is not worth being a robot all day chained to your desk by a 6' headset and being hawk eyed like a child. This company is ok as a bridge between careers/jobs. Just be aware of the repetition and monotony with no advancement or difference in duties. 

It's not a bad job. The days go by pretty quickly most days. Fair call volume most of the time while others can be a bit overwhelming but getting through is easier when you apply the right skills. Just like with any other customer service jobs you're going to have those clients that are great then others who may be taking their frustration and pointing it at you because you're the voice there at the time. However most things are easily resolved and when it's not there is a fair escalation process in place to help you. The people you work with as part of the call center are overall really great and ready to help when you need it. If you like helping people and conflict resolution this job will be good for you. However you do need to be able to handle stressful situations at times when handling roadside and accident calla especially. People in those moments can be at their most vulnerable and sometimes it's hard for them in that moment to handle the situation so you need to be able to be thar guide.

This is a good company to start working but with no long term goals in mind as there is little to know room for growth. It is good for honing customer service, typing, data and order entry skills.  Typical day starts with sitting at the desk and taking calls. Some days are busy where the calls are one after another, and other days were very slow. The hardest part of the day was when the call volume was high and there were employees who where either still in training or employees at a different learning aptitude needing assistance. Trying to balance helping others while making sure callers were not on hold for long times was a bit challenging. The most enjoyable part of the job was when I was able to pull data reports.  I had an extensive report that I worked on once a week and I really enjoyed making the graphs and spreadsheets seeing how everything came together.

They want you to go to Des Plaines, IL for what they call “training” for 3 miserable weeks. The training consists of you sitting there watching someone else clock through multiple screens without an explanation. When it’s your turn to start trying your hand, you get scolded for making the slightest mistake and constantly questioned, why did you do that? Well, I’ve been here for 2 days training and I’ve had no direction given on what to do. Also, I’M TRAINING! During and after training, you realize you’re just a low-paid CSR and constantly getting your work interrupted to answer phone calls for other departments. All management is trash. When you actually audit the files and not just pay for everything, your trainer tells you to just give up and pay what the shop ask for, no matter how outrageous the costs is. God, I hate this place so much. 


I have thoroughly enjoyed my time working at this company. There are ample opportunities for career growth and advancement, which makes it an exciting place to build a long-term career. The company fosters a great culture, where collaboration and respect are at the forefront, and the leadership team is always open, approachable, and willing to listen to ideas and feedback. This open communication and transparent leadership style truly create a positive and inclusive work environment. The benefits offered are solid, and one of the highlights is the company-paid lunches provided during holidays or on culturally significant days. It’s a wonderful perk that makes you feel valued and part of a community. Overall, I highly recommend this workplace to anyone seeking a fulfilling career with a supportive and engaging atmosphere.

Pluses - it's very easy to come into this company and get a nice salary offer to start. The benefits are very competitive and comprehensive. They keep costs very minimal so it's easy to opt in additionally for things like additional life insurance, extra money into retirement accounts (they have several options here), etc.
Minuses - The leadership teams of the various departments seem to be at war with each other constantly. There is a complete lack of common goals, common vision, same team/same company type of attitude. Company wide initiatives that attempt to corral everyone into standardized operational methods are not adopted by all departments. Everyone seems to do their own thing, and a hot potato/pass the buck attitude with issues is very common.

I was one of 20 people hired for one department in early 2025. Everyone in the department was overworked and overwhelmed from working 50-60 hours per week. Expecting them to train 20 new hires showed extremely poor planning. Training was disorganized and chaotic, and I quickly learned that the department had a long history of low job satisfaction and high turnover. Pressure to work overtime started within the first five weeks while I was still learning the basics of the job even though overtime was not disclosed in the job description or the interview. Management defended poorly performing supervisors and dismissed complaints against them. It's hard to believe the HR department allows this to continue.

What is the best part of working at the company?
I was working from home remotely. 

What is the most stressful part about working at the company?
Having to be on the phones constantly non stop. Helping drivers with different situations. Your calls would be recorded and evaluated for scores. I was told not to sign during a call, but having back to back calls it takes all the energetic out of you. We have take all the stressful calls and get no understanding about it. The managements weren’t helpful. 

What is the work environment and culture like at the company?
Well they had few work events for employees which is fun. 

What is a typical day like for you at the company?
On the phones non stop no breather in between the calls. High micromanagement as well.

Call out policy doesn’t make any sense. They want you to call out 24hrs in advance before your next shift. If you start a shift 7am or 2pm you have to call out at 7am or 2pm prior to that shift or you will receive a point. (They have a point system. You receive 3 points they terminate you. So let’s say it’s monday morning you get to work at 7am and you want Tuesday off, you have to had called out already at 6:59 am anything after is after the “24 hours” unless it’s an emergency. Horrible rules and policy. Once again the management is terrible. 

Top Job Titles	Average Salary
Senior compliance officer 5 salaries reported	$46,740 per year
Account manager 10 salaries reported	$70,085 per year
Compliance officer 8 salaries reported	$44,625 per year
Service advisor 1 salary reported	$55,450 per year
Repair technician 1 salary reported	$46,200 per year

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