programmer analyst

software engineer

project engineer

customer service representative

insurance agent

Wipro

•	Total (12+) years of Software Life Cycle experience in Architecture, System Analysis, Design, Development, Maintenance, Testing, Support and Implementation in insurance and banking domains in Mainframe applications.
•	Over 8 years of experience in maintaining and developing of Property and casualty Insurance applications
•	Experience in Functional analysis, Impact analysis, High level design (HLD), low level design (LLD), Coding, Testing, Implementation, Validation and Verification of results.
•	Excellent understanding of all phases of software development life cycle (SDLC) including requirement gathering, Analysis, Design, Development, Implementation, Testing and Software quality standards.
•	Proficient in IBM mainframe technologies such as COBOL, Assembler, JCL, DB2, CICS, IMS DB/DC, VSAM, TSO, TELON, EASYTRIEVE, EXPEDITOR, FILE-AID, FILE Manager, MQ series, FTP, PANVALET, CHANGEMAN, ABENDAID.
•	Good understanding of defect management system by using HP Quality Control tool (QC).
•	Experience in Micro focus tolls such as Micro focus Express (MFE) and Micro focus revolve.
•	Experience with hierarchical database IMS-DB and the tool File-Aid for IMS. Good skills on COBOL-IMS DLI programming.
•	Having experience in developing the new screens using IMS-DC application.
•	Having experience as Tech lead/Senior programmer analyst/Onsite coordinator in Mainframe applications.
•	Versatile experience in providing 24X7 on call support.
•	Expertise in obtaining project requirements from business users and state product managers, formulating the project requirements into functional and technical specifications.
•	Having versatile experience in resource management, team mentoring, and project estimation, scheduling and tracking.
•	Experience in Configuration management, Change management and quality procedures.
•	Extensively worked on Microsoft office tools such as EXCEL, WORD, VISIO, and POWER POINT.
•	Good programming and communication skills with excellent work ethics, easy adaptability to demanding time schedules coupled with positive user interaction and excellent team spirit.
•	Exceptional ability to quickly master the new concepts, both technical and business related and utilize as needed.
•	Excellent ability to determine the appropriate system test scenarios, create end user business procedure guides and provide hands on guidance and training where necessary.
•	Exceptional ability to dig into any kind of problem and find the exact root cause of the problem and provide appropriate fix.
•	Highly motivated and enthusiastic IT professional with proven experience and outstanding analysis, programming and debugging capabilities.
•	Excellent communication and interpersonal skills and a very good team player.
•	Won an award and appreciation from chief operating officer of the property/Casualty office of Hartford Financial services for fixing the very critical issue in Homeowners application during 2008.

A typical day is logging in to the call management system to see how many reps have called in sick for the day so you can have an idea of just how busy your day will be. Fielding the same exact call, back to back to back, mostly people trying to reach dss...mind-numbing monotonous, almost like factory work. 

Wake up and feel sick? You better be able to predict your sick days or you will be written up for not giving notice of absence. PTO is generous but you have to schedule it, so if something causes you to take a sick day, there will be points assessed against you. 

Training is 2 months long, and you will still barely have a grasp on your job. Training is full of typos and misinformation that makes it apparent they dont even bother to audit their own training material. Out on the floor after training, youre told to not hesitate to ask your Lead questions. Then when you ask you get reprimanded for asking ( "we've gone over this before"), so you just stop asking. i learned most of what I do know by making multiple mistakes multiple times, making for a stressful time, which is hard to take on top of the monotony. Your mistakes will always be as a result of your failure, not the failure of their training program. 

The statements about favoritism are real. It was apparent from the bat that the trainer did not like me, and since she is best buds with the team leads and the managers, you can bet you will be in or out from day 1, depending on how easy you make your trainers job. It is obvious there is a small click at mid-level management, and they dont even try to hide it. They stand in their little circles and complain about having to come in to the office., when none of them even have to take phone calls. 
If you live over 50 miles away, you get to work at home full time. If you live within 50 miles, you have to go in to the office, so youre essentially paid less, and give more time, based on your address. How they legally get away with this is beyond me but kudos to the  first person that is able to fight this legally based on a protected status, you have my full support. 
Absolutely NO team work. Ive never once had a teammate reach out for help or input and I certainly wouldnt feel comfortable asking one of them anything. Asking questions only reveals your lack of knowledge, not a deficit in their training that needs to be fixed. So get ready to give kisses. This is the culture. 
Oh, and employee appreciation? Not one iota. 
Pros? Snacks on Tuesdays 



•	Plan and schedule deployment of hardware: desktop, laptops, printers, & additional peripherals.
•	Provide assistance to end users for laptops, printers and peripherals.
•	Schedule refreshes for employees with pc’s out of warranty.
•	Experience with desktop imaging tools (sysprep, USMT etc)  
•	Experience using the remote control features of Microsoft’s SCCM     
•	A good understanding of router and switch operations, and configuration          
•	Server build and installs, application upgrades, network equipment build and installation.
•	Installing racks, setting up power, installing Ethernet network cables.
•	Basic understanding of Active Directory, and Microsoft’s Application Compatibility Toolkit
•	Review/recommendation procurement of Assets, docking stations KB mouse, monitors -  
•	Mobile Device Management configuration through Airwatch and Intellengent Hub
•	Enterprise IP Phone configuration through Cisco Unity Connection Administration      
•	Solar Winds Active Directory Application Summary for servers
•	Asset Management record data in Eracent and Summit Asset Management system
•	Lift 50lbs or more and Unpack stock and organize purchased IT Asset by ITDF  procurement
•	Call in warranty service repair as needed.
•	Perform hands-on fixes at Digital Hotspot and at desktop
•	Ability to prioritize and schedule work duties.
•	In-depth knowledge of Windows 7 and 10 support & technical troubleshooting skills
•	Working knowledge/experience of PC imaging and remote-control support tools
•	Proficient in Microsoft Office 10 & 2016 applications, Lync, 
•	Audio/Visual experience, as well as, Cisco and Polycom video conference support and use of audio and web-sharing technology
•	Working knowledge of Active Directory, TCP/IP, DNS, DHCP, SCCM
•	Perform basic Move/Add/Change work for Cisco VoIP telephones using SMAC
•	Excellent written and verbal business communication ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures
•	Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes
•	Follow & enforce established processes and security guidelines and effectively communicate them to users
•	Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow-up with users

The company seems to have a lot of internal processes broken, it is very disorganized. I have worked at over 5 consultancies in the past as well as major companies and the inner systems here and getting anything fixed regarding your own issues were by far the worse. In that they never did completely resolve any of the problems that arose. Even getting it partly fixed took months literally and you had to keep following up, escalating and people took their time. There was a lack of urgency and accountability. Escalating doesn't get it fixed.

I do not know how they keep their contracts or attain them with things so broken.

Also, their support for getting new positions after a contract ending is bad if you use their inner systems which they ask you do because it breaks a lot and people don't get back to you when you reach out to them through the internal portal.

However, considering how low the workload was relative to the salary and the lack of meetings, I think the salary was pretty good considering everything. To me it felt like a vacation.

It was overall a good experience stress wise with the low workload and high salary, but I saw what was coming with regards to being laid off when I initially started, I just didn't know when it would happen.

I think what is happening is that people are getting the job at this company at a young age and grow with the company when they are inexperienced. That is the feeling I got looking at some of the code and dealing with the issues. It had to be it because they couldn't fix them. 

Also, people who document their work properly and thoroughly get laid off first and their tasks redistributed to those who do not. It might be political.

If you come in older, you might be offered higher salary but the transition might actually be temporary. There is a lot of weird political things happening behind the scenes of this company that seem shady so you will leave scratching your head without any idea of what happened. There is also a lot of tricks pulled internally to get raises and bonuses I suspect. In some teams they might be fighting for responsibilities and tasks for money.

For the first three months after starting I had no meetings or work.

From the outside it may seem like a good opportunity.  However, the extremely high attrition rate of Americans is the metric by which you should judge.  

The Americans in my group cannot put up with the constant badgering, lack of support and micro-management. Several American "joiners" have quit within 6 months. It is rare for an American to last more than 18 months.  

As another reviewer has stated: "Indian culture is not the same as Western culture...and it’s very difficult being a US local in an almost entirely Indian company."  This is especially true for women technology professionals as has been observed closely.  If you are a woman, please be extremely careful. Many colleagues feel belittled and professionally degraded.

The "management" style is the worst ever experienced. No work-life balance at all, required travel to weekend meetings in the headquarters office, and late night and early morning calls to accommodate India-based executives.
  
All pre-sales support is from India.  Calculate the time zone differential and you will get a feel for the lack of cohesive delivery of services.

Don't kid yourself that a path to career advancement is available if you are not an ethnic Indian.  

You should clearly understand the complete and most minute details of any incentive compensation plan under which you will work. Quarterly incentive payments are paid each quarter based upon achievement, but are “trued up” at year end.  The quotas are rigged, with Q4 targets being much higher than Q1, Q2 or Q3, commonly resulting in full year attainment falling short of the yearly threshold.  This can potentially result in an accounting trick wherein Wipro “reverses” the incentives that have already been paid in the previous quarters.  In this case you will owe them money, which they will collect from future incentive “payments” in the following year. 

If you are weighing Wipro versus an opportunity with another company - go with the other company even if the offer with Wipro sounds better.  Within 6 months you will discover that it is not.

Learning and growth is always depends on the project that you work. You may get the opportunity to independently and in better role in some projects and in some cases you will be just given a support activity where you don't have much things to learn. I started my career in Wipro in a support project for a year and then moved to a development project. Development project gave me lots of opportunity to learn new things and I used it in right way. I became a notable person in very short duration(within six months). I learnt data warehousing and knowledge about insurance domain. I learnt databases, ETL technology and Reporting technology. I was given a chance to lead more that 3 projects technically as well as functionally and I hope that I did a tremendous job there. I became a technical specialist and now working as a team lead from last 2.5 years.

Lets discuss about the day at work. When I started my development project, I was a new bee and given a chance to work independently. Project delivery timelines are always very less, so I used to stretch my work to meet the delivery timelines (Average 12 hrs a day). I am sure this is still continuing to the new bee's those who wants to learn new things.

Hardest part of the the job is unclear requirements from my leads when I was a developer. We didn't get a clear requirement from our onsite counter parts which was hell for us during our development. Since I worked as developer and I learnt how should gather requirements and the needs from the customers. I don't share the details to my team as a lead, if it is a unclear requirement. I discuss with business users with sample data and get the clear information for each development/enhancement activities.

The most enjoyable part of my job is I am very much eager to take the challenges and finish the work with maximum accuracy. Development projects gave me those opportunities and I used it in right way.

What is the best part of working at the company?
The fact that leaderships is not only very competent and good at their jobs, along with training the new hires and support them through the first call weeks. They are very mindful of your work life balance privacy. any family matter or personal health issues is taken very serious and they are great on accommodating those who are ADA. If it wasn't such a stressful and very demanding job I would have stayed longer just for the people.

What is the most stressful part about working at the company?
The high call volume that you are expected to excel at every moment of the call. Which after you are given a quick and neutral feedback on your  recent calls pertaining to customer service quality. Along with constant reminders of studying company material while off the clock to improve knowledge and customer confidence in your service. Its great if you like a fast pace environment and being challenged on your interpersonal communications skills. 

What is the work environment and culture like at the company?
It was mostly a work from home with rare visits to the main office for equipment repair or quarterly training requirement.  it up to the worker to ensure good internet connection and a quiet and distraction free environment. The company is very focus on meeting their quotes but once  a stressful holiday season passes, they are generous with vacation days and sick days. As well as accommodating for mental health issues that may pop up.

What is a typical day like for you at the company?
One would clock into the system from home work desk at whatever shift time period they were given. That being either a morning shift, afternoon, make sure their equipment is working, log onto the system and start taking calls until your designated break or your own 15 mins allotted time for restroom break. take your 30 min lunch break and then finish your shift.

They are nice people and work hard just like any other company, however, there are a lot of issues that take very large amounts of time to process and have had multiple cases of employee information getting mixed up, myself included without fix. The remote equipment is fair at best and even though the hardware is new, the software maintains multiple issues that cause a person to be unable to work and not benefit them or their productivity at all. The supervisor communication is slim to none and it takes weeks to months to get any information on solutions to issues. The consistent problems leave employees without help for weeks without instruction, and vague instructions are given to those when their trainers have them. There is little to no regard for work life balance and they'll immediately switch your schedule without decent prior notice (less than a weekend was given to some people) but they expect well over two weeks notice for any requests off (regardless of pto/ unpaid leave) I have been with them since March with consistent issues and was denied unpaid leave a month ahead of time for September because I hadn't completed a two week training I was unable to complete because of their issues back in March that they never resolved. The schedule available is literally 8am -11 pm and you have to switch schedule time whenever they want you to, regardless if you have prior life engagements, so there is no availability for school or extracurricular things outside of their schedule for you, unless said things are flexible enough to quickly make changes 24 hrs ahead. It was extremely unprofessional to have employees waiting so long and barely any help given. I would only work here as a last resort for myself in my humble opinion.

Wipro is an Indian IT consulting company. It reaches out to many countries, including USA. There are several things I don't like at all.

(1) Their important management level people are all Indian. But taking a look at American company, American companies hire people from all kinds of ethics. Wipro protects them tightly. And most Wipro employees are Indian also. Lots of them were hired directly from India.  I don't know other Indian IT companies, whether they hire Indian mostly or not. That's why American job seekers lost lots of employment opportunities. Furthermore, it shows a strong discrimination in the USA job market.

(2) Their HR headquarter and IT service department is in India. There are many hours different b/w USA and in India. There are no way to contact them to get problem answered conveniently, even if it claims 24hour service, actually not. It is a headache for me. I had enough.

(3) After I left the company, I still haven't get my new employment orientation travel cost reimbursed, which is they promised to do so. When I send email to their payroll to question it, what their response is they sent me other peoples emails. It seems it is not their issue.
  
(4)They fully determine your salary. BE VERY CAREFUL HERE, they tell you the amount of salary you will get: one part is given to you regularly, but another part will give to you QUARTELY, so called bonus. If you leave from Wipro early, you'll not get it!

(5) Finally, they don't tell employees during its hiring time that the clients, he/she work for, can't hire the employee within 6 months directly, after the employee left from Wipro. It is a very bad rule because it hurts the employee's career, and it violates the free market competition spirit. I feel by changing the 6 months into one month is quite enough.


Note:  With the globalization in the USA, USA federal law should take care of new problems in order to keep American having fair computation with oversea companies.

This job is good to get you on a quick start. You work remotely so that’s always a plus , but the job has a lot to work on. Let’s start with the cons, 
The company gives you a department but your literally working outside your scope of work and if management feels you should’ve helped that client, you will hear about it even tho you don’t get paid for that department work.  You have 2 short break and a personal. At one point our personal breaks were 15 mins but for some reason they shortened it for 10. Now being that we work from home with everyone else I did expect more or too even keep it at 15. You have almost no down time between each call . So that means im using the bathroom only on the clients time.  Management is never around when you have important questions or sup calls. Making the clients even angrier . We don’t get to debrief or a moment to ourself after long calls of being cursed out  mental
Health is important and in this pandemic I expect big name companies like Best Buy to care about not only their customers but the employees too.  We are sitting in our home. With our kids who are also home. Being cursed out.  Sometimes it can be mentally draining . I mean , atleast can we offer programs that assist with making sure the employees are atleast happy ? Can we enforce checking in on those employees ? You never know what someone is dealing with and this company lacks the importance of caring about your health. We have to pull teeth to try to be off. Their systems barely work. And sometimes if THEIR system is giving YOU issues you won’t get paid . Not sure how this is our fault. But they’ll definitely blame you for your internet. There’s no room for growth here. So yea. Individually the people here are probably great outside of work. But as a company. Y’all suck...  Great for a kick in the door but you probably won’t stay here long 

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