technician

f&i manager

specialist

service technician

sales manager

Wise Auto Group

I was a Service Advisor here and I liked the actual job. Customers were great, I kept my CSI scores high, and I was good at what I did. That part wasn't the problem.

The problem was the culture behind the scenes. In my experience, management was obsessed with CSI scores to an unhealthy degree. Anything less than a perfect 5 out of 5 was treated like a failure. I felt pressured to say whatever it took to hit that number, even when it didn't feel right. And when a bad review came in, the response felt more like punishment than problem-solving. Over time it created an environment where I felt like the focus was on gaming the survey instead of actually helping people.

Scheduling was another issue. Management agreed to a fair rotation, then went back on it shortly after. The workload wasn't distributed equally and when I raised the concern, nothing changed. After that, the team dynamic shifted and the day-to-day became uncomfortable.

It's a family-connected operation, and in my opinion, who you know matters more than how you perform. I didn't feel like I had a realistic path to grow there regardless of my numbers.

If you're thinking about working here, pay close attention to the culture during your interview. The work itself is solid, but the pressure, the favoritism, and the politics wore me down.

I worked in the service department and the experience was terrible. No culture here. The turnover rate for most employees is about a month or 2. No job security. One day the service manager just up and layed off nearly all of the lube techs. Teamwork is enforced rather than encouraged. 0 down time for porters means that they do their work as slow as possible so they don't get sent home for "standing around".  There is little to no communication between defferent levels of staff.  I worked here for 5 months and couldn't tell you more than 3 of the advisors names. Your phone is to remain in your locker. You will get written up and sent home if you have it in your pocket. Just about everyone agrees the service manager has no idea what hees doing. Nobody ive met that works here really wants to be working here. In conclusion I would avoid this place in its current state. Ive worked in countless other dealerships that dont have these same issues.

When I first came to this group I had heard about high turnover.  But soon after joining, I learned that the turnover happened because of managements decision not to accept lazy employees.  And because I was the complete opposite, notice was taken by upper management and I was put in a position to grow.  This auto group will give any opportunity to anyone that wants it.  You just have to earn it.  The positive energy and culture is great.  Some people just like to complain like every other job.  However, because this is such a large group.. there are always opportunities for advancement and even new roles created to allow people to do what their good at and what they like to do instead of just fitting round pegs into square holes.

Nothing good to say about this company at first all is good then I soon learned that they do not care about any body within the company. I learned all dealerships are about the same, I do not believe most do not know what they are looking for in hiring staff. It seems that most chase away the good people and keep the ones who complain. 

They hire someone who makes the difference and for some reason the person quits. Then they hire another or bring in someone within the company to take the position. The business falls apart and they loose money month after month, then it starts all over. They never figure out how to keep growing. I seen many dealerships ride a roller coaster ride in there income.

I  have had a fantastic experience working with Wise Automotive Group, where professionalism, teamwork, and customer satisfaction are truly prioritized. The management team is supportive and encourages growth, providing ample opportunities for skill development and career advancement. The work environment is positive and collaborative, making each day rewarding. I appreciate the company's commitment to quality service and its welcoming culture, which fosters a sense of community among employees. Overall, Wise Automotive Group is a great place to build a career in the automotive industry, and I highly recommend it to anyone seeking a dynamic and supportive workplace.

Unfortunately, it is my view to report Wise Auto Group to be a poor fit for long standing Marin County Luxury
Car Brand Dealerships where service and sales customers are expecting to be coddled and all their automotive needs attended to. In cities like Marin where employment median salaries are for the most part about double what incoming management offered its employees, perceived cut in salaries to be 'fair pay range' offerings as referring comparisons to their outside area other dealer locations. 

Time employed with this company allowed me the rewarding experience to listen and reassure many long time car owner customers in a warm and friendly people skilled manner.  Thank you

Very stressful work place and low compensation compared to other companies and corporate in the industry. No actual good benefits. They work the he’ll out of there employees and when they used them the most they make a HR case or something to get rid of them before the longevity check is handed out as its a noticeable number for some people. Overall not everyone there is honest and professional. 
There are many more places to work for in automotive industry that is more professional and employee friendly. They approach you with ( we provide Insurance for our employees) and you pay a very high premium insurance once you’re in and everything they offer or say is not true.

I’ve only been here over a month and the atmosphere is so different from where I came from.  People actually are happy and kind and really seem and enjoy their job!  That says a lot!  They actually gave away $60,000.00 dollars for our Christmas giveaway!!!  That is Amazing!!!  I just wish I could have won, I really need it as my husband got hurt at work and hasn't worked in 2 years!!!  He's been at his work for over 35 years and now we have No insurance!!! I am grateful and so happy for those that have won!  God Bless!

There a growing group of about 12 dealerships, the management and employees are a revolving door; don't think of this as long-term. The owner of the group is an Asian lady she is mean to the bone Advice, say hi and sell cars! Work hours are M-Sunday, you are on just about every day, my location is on orange drive, in Vacaville. Traffic is slow walking into the door. Leads are usually internet based or from these horrible mailers they do monthly. Inventory is a mix of a car that has been on the lot for a long time, so you don't make much on the commission side. I stay for the 3,000 base salary and drive uber on the side.

It’s all about culture and the vision here at Wise Auto Group.
I have been in the business for almost 25 years and only have worked for  threeOwners. I had a lot of choices after leaving my last dealership and the reason I call Wise Auto Group home is because of the total transparency of the leadership team and the degree of empathy and care for each and every employee . Every one is treated like family including the clients . It’s all about the great culture, over a 100 years in business with one of the greatest reputations in California. If you want to have a great career and a huge opportunity for advancement, this is your home.

Top Job Titles	Average Salary
Technician 2 salaries reported	$20.25 per hour
F&i manager 1 salary reported	$81,000 per year
Specialist 1 salary reported	$21.00 per hour
Service technician 1 salary reported	$18.50 per hour
Sales manager 1 salary reported	$95,642 per year

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