pet sitter

server

specialist

programmer analyst

lifeguard

Woodloch

When I first started as a Housekeeper I was interested in day shift, but they desperately needed night people. I myself am a night owl, and have worked nights before, so agreed to this shift until I could be moved to days. Well, even when I asked months later to be moved to days (I said I would do so only once we had a full night staff that was trained) it was a "Well.... Maybe." So I couldn't have that to look forward to. 

The work was easy and I enjoyed the simplicity and repetitive aspect of it. I got along with guests well, had some touching and heartfelt moments, and was fairly happy doing the work I was doing. However, we are supposed to have 5 people to fully staff a night shift. Normally we only had 3 or 4 people, and having to be responsible for both cleaning rooms and handling deliveries drove me up the wall.

As a night housekeeper, you are very lucky to ever see tips. The night people are not included in the tip pool that is collected when guests check out. That is split amongst day shift only, and given out to them. You also do not start with an extra dollar incentive or anything of the sort for working nights. In fact, you're likely making less than any of the day workers. To add insult to injury, day shift is often handed a candy bar when they've had a "bad tip day"

I was not warned of this, but you will be expected to train others. It doesn't matter how long you've been there, and I wish this was in the job description and/or communicated directly to me before being thrown onto the pile of responsibilities. This complaint was made clear to HR, however I don't think they have updated this - it's sneaky, one of those things they count under "Other duties may be assigned..." 

The most ironic part to my story closing at Woodloch was, as I drove home the day I quit, the sun was still out and I was able to see the giant billboard. The giant billboard that states appreciation for Woodloch employees. A sign that I could never see when driving home at night, and one they poured money into rather than giving to their employees. 

When you dont have a manager who has your back as his or her assistant manager, you struggle to build your management style and manager rapport with the staff because those who have been there longer and know more than you essentially, do not want to be told what to do.  Most of the staff was hard to manage because they didnt take well to a more directive approach as they were used to someone sugar coating everything and doing what was asked for them if they chose not to do it.  Because I believed more in helping the staff instead of doing it for them, my delivery was more firm but always fair and consistent across the board.  When the manager hears staff more than his or her managers below them, it makes it more difficult to overcome the barriers provided by both parties.  When the head manager fails to coach his or her assistant managers, those managers cannot become better managers for the company. When your head manager is an officer manager instead of the dining room manager, unable to see how you present yourself to the staff and direct them, the manager is unable to help you correct what the staff feels is wrong. It was not a fun experience knowing my manager didnt have my back.

During the busy summer season at the resort a typical day would be starting out at the beach serving food and drinks until dinner was served. Than I would change and serve cocktails at dinner followed by a show. Stations would need to be set up and cleaned. Inventory was necessary. It was a very friendly, family oriented resort. Guests were repetitive if not a few times a year than annually. I learned how to make and serve alcohol beverages and to hustle during busy times. My co-workers were alot of fun due to atmosphere and guests. Everything was kept on a very upbeat, enjoyable status. The hardest part of the job was constant shift changes and rushing to complete one task to get to another. Team work was huge, even from other departments. During holidays and summer season the hours were grueling but completed with satisfaction. My favorite part was the guest and making their vacation the best as possible. I left to explore other options, but am always welcome to return or just fill in.

Woodloch Pines is a resort in the Poconos that I have had the opportunity to work at for almost 5 years. It is ranked number one family resort in the country from trip advisor. The last three years I worked there I have been a cocktail server at the main dining room, the pool and lake facilities, and also I cocktail weddings. I have to prep, make sure everything is ready, clean wine glasses, memorize my section for serving, and of course know everything that I was serving. I was mandated to approach my tables smiling, always being audible and clear and conscious of everyone at my table. I was taught different strategies to sell the higher priced drinks or food. I have accomplished very great social skills in order to make the guests happy and treat them like they are in my own home. I know how to work very well under pressure and I enjoy working with everyone in my department and even in the whole resort in general.

A Typical day At Work For Me
- Get into work and start the breakfast shift form 8:00am - 10:30. Then go on break then start working the lunch shift from 11:45am - 2:45pm. Then i go back on break again then star working the supper shift from 5:00 pm to 9:00 pm.

What I Have Learned At This Job
- How to communicate with guest / customer on what their needs are.
-How deal in stressful situation
-How to deal with very long work days that some times goes into working till the 2-3am because you had to work a wedding. Then work the next day at 8 am and do it all over do it again.

My Co - Works
- We are just one big happy dysfunctional family

The Hardest Part of The Job
- Mesmerizing the menus for each shift of the day.
-Mesmerizing the Guest meal order and how they wanted it cooked.

The Most Enjoyable Part of The Job
- Free meals for every shift i work

If you don't know what you want to do with your life or simply enjoy the entertainment industry Woodloch social staff is for you!

Its a fun job where your paid to have mess around basically, ideal as a part-time job for high schoolers or those just starting out in the work place.

I say this is also a good job if you are in between other better paying jobs or if you have no idea what you want to do with your life

If you like kids, or not it's a good place too. You see, this job is all about how far you wish to take yourself, how much you want to learn to do and such. 

If you see some sort of activity or event that you believe you like, or don't, tell the management (repeatedly) and they'll put you on it soon enough.

Bottom line, this is a resort, you are going to come across rather annoying and otherwise negative individuals but most that come here are pretty good natured people.

What is the best part of working at the company?
The best part of working here are the benefits and the coworkers, management dont know what theyre doing and it shows with the high turn-around rate

What is the most stressful part about working at the company?
You will be asked to do the work of multiple people all at once on your own with no support or even acknowledgement

What is the work environment and culture like at the company?
The environment switches between manageable and stressful, the culture is that you are treated like the dirt under managements feet and sometimes they hold events that only line up with one shift so two of the shifts wont be able to attend said events

What is a typical day like for you at the company?
Come in, get told that there are problems and they are somehow your shifts fault, spend all shift doing your tasks and trying to fix said problems only for other shifts/people to get the credit

This is a huge multimillion dollar FAMILY owned business.  They insist that all their employees are family as well but that's not the reality.  They have a great system in place but it has some updating to do to cover flaws.  All collective ideas from their staff are always rejected.  My only gripe with this company is that it wasn't uncommon for me to work 91 hours most weeks (8am - 9pm) 7 days a week.  I was hired to be a manager but I was not.  I was a server for the first 6 months.  After that I was told I would be getting my management position and a $10,000 raise to what we originally said I would be getting paid.  It never happened.  In fact I got a pay decrease.  After moving away from my family and friends for this job it seems like they did everything they could to take, take, and take.  That doesn't seem like a very good family.  I was forced to resign after it was literally costing me money to go to work.

Woodloch Pines was a workplace that made working there seem like the best thing in the world. The typical day here was very fast paced, running dishes through a sanitizing machine and scrubbing off pots. When that wasn't going on, the bakery, food lockers, and rest of the building was getting cleaned and organized. The management was kind to its employees, allowing us to use certain amenities on our off time, and even invite a friend or family member along. Co-workers were... interesting. For the most part they were kind, everyone had an off day here or there though. The hardest part of the job here was the fast pace, if you didn't have the speed then you would make many mistakes. The most enjoyable part was the experience in itself.

Day starts at full speed, you start at 6:30 and setup the pools
and spas for customer enjoyment, at the same time you respond to hotel guest complaints(toilet clogged, safe broken ect.). spa is at one end the rooms are at the other end. lots of walking.
There is resort orientation which covers protocols and procedures.
No training existed in maintenance, you were self taught.
The hardest part of the job - no chairs! We were not allowed to sit
down in any of our work spaces, all chairs were removed. All communication between manager and worker was done via post-it notes( no email). Regardless of your background and experience
you will be treated as a laborer, that can be replaced at any time.

Top Job Titles	Average Salary
Pet sitter 299 salaries reported	$45.00 per hour
Server 4 salaries reported	$17.25 per hour
Specialist 1 salary reported	$19.25 per hour
Programmer analyst 1 salary reported	$20.00 per hour
Lifeguard 1 salary reported	$15.50 per hour

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