travel consultant

account manager

receptionist/administrative assistant

operations associate

technical engineer

World Travel, Inc.

I work on a dedicated account for World Travel, and absolutely love it! My team and my manager are outstanding and as far as my manager goes I could never ask for a better one, she is simply the best and I actually never knew what good management was until I came to World Travel. I get pretty emotional about it because for the first time in 20 plus years I work for a company that has provided top notch servicing to not only our clients but also as a company who is employed own. I never knew how good it could be until I came to World Travel and as long as they allow me to stay I will remain my loyal and hope to work at World Travel for the rest of my career. We all are going through very trying times and they have found a way to keep our job security, unfortunately a lot of my friends in the same line of work have lost their jobs, which is so heartbreaking. The father of it all and many others at the top has made it work and as well as the agents who volunteer to take time off without pay. I know this has probably been a great challenge, but this just shows how much love and care we all have for World Travel Inc. I am very blessed, and I love being a part of this organization.

The work is very rewarding. Clients are great, they are patient while learning. Their management teams need some lessons in professionalism. As I look at all the negative remarks in these reviews, it makes me wonder why they are allowing such a toxic culture. Employees should be respected, especially the ones answering the calls, and making the organization money. Senior management seems to be decent, but beware once a manager or assistant is upset with you, they will treat you aweful and disrespectful. And unfortunately senior management just goes with the lies to  back their leadership. HR needs to take complaints and investigate,  I have never worked in a company that management says it and HR just goes with it - with no investigation preformed, senior management just goes with it no investigation, in fact you get told that you are not preforming. And you have to correct them to relook at the stats, and when they do they say oh your 12 over the requirements and yet they still tell you your going to go back to training. 


I have worked for World Travel for the past 10 years as an Executive Admin Assistant for mainly the President and CEO but also support the sales and senior leadership team as well.  World Travel is more than a job.  World Travel is a wonderful place to work with management and colleagues that care for one another.  I can honestly say that I have not worked for a company such as World Travel.  You are considered family at World Travel and not just an employee that punches a time clock.  If you have issues going on in your personal life such as sickness, children or other personal problems your colleagues at World Travel really care what is going on just as you are part of their own family.  World Travel is a customer service business where on a daily basis you deal with potential and current clients.  We at World Travel take pride in our company and our jobs and make sure to treat all clients whether they are current or potential to the best of our ability.

When I first started with this company, it was more family oriented and more personal to each clients needs.  They no longee have dedicated agents, so a client could call and get the agent they have worked with for years or get the agent that just started last month.  They are also constantly reorganizing/restructuring departments.  In the past 5 years my job title has changed 3 times along with various tasks being added or removed.  Upper management does not seem to care about employees, just the dollars coming in.
During the pandemic they have said they havent had to lay anyone off, but they come up with some sketchy reasons to let people go.  They moved strong employees from their area of expertise into a completely new job that they didnt apply for (they were just moved), but still expected them to do the old job while training new people to do the job...then they used it as an excuse to fire them because they werent learning the new job.  The company has come a long way from the good company it used to be.

What is the best part of working at the company?
They offer the opportunity to work virtual 

What is the most stressful part about working at the company?
They require day agents to work after hrs min 6hrs or no bonus.   They constantly text for you to log in to work on Saturday and Sunday.  They constantly flip your calls when you are working on last calls.  Even open your phone to take a call while your at lunch.

What is the work environment and culture like at the company?
There is favoritism. The job role is constantly changing from dedicated agents to call center agents.

What is a typical day like for you at the company?
Extremely frustrating.  You are pushed calls. And the only support is via chats...so you wait till some one responds.

This was a much more people positive company a decade ago.  It is now attempting to be a corporate mega agency.  Micromanaging and no support, only criticism and a reminder that management is always watching.  Technology forced with no training, and the agents bear the pressure with no compensation.  

Management heavy and a divide between the agents and the managers.  After decades of experience, they cannot find good help and will not pay for experience.  The managers make the money while the agents get reprimanded.

It has become a cold and unsupportive environment while the industry evolves with more challenges.




It’s true the Travel Industry is changing. It’s dying and companies like WTI don’t have the money to pay you so unless you are comfortable working hard for little compensation I wouldn’t suggest working there. WTI is top heavy with numerous executives and only handfuls of agents all  juggling 3 times the amount of responsibilities that they can handle.
WTI will promise growth and advancement but they do not follow through. 
Unless you want to jump into the revolving door of executives or make $12 part time with no benefits it’s up to you. 



Just because of pandemic they choose some of us including me without reasonable and justifiable on why they will just terminate you not even an error you committed nothing!  This company is micro-managing nothing better to do but to watch what you are doing!

Most difficult job I have ever had in the travel industry in over 30 years.  Handle over 70 accounts.  No travel benefits anymore.  Always working overtime. No work life balance.  Ee make the reservations and resolve customer service issues.  We handle every aspect of the travel  position. 

Micromanaging from some individuals will likely become unbearable. You should be born knowing everything coming in to this job.  You will be made to feel your not doing enough but if you go above and beyond you will be stepping on someone's toes. Work is work but if these are things you can't tolerate.. don't walk away . Run.

Top Job Titles	Average Salary
Travel consultant 7 salaries reported	$23.29 per hour
Account manager 3 salaries reported	$73,333 per year
Receptionist/administrative assistant 5 salaries reported	$17.00 per hour
Operations associate 1 salary reported	$80,000 per year
Technical engineer 1 salary reported	$55,000 per year

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