account executive

delivery driver

account manager

operations associate

customer service representative

Worldwide Express

The pace of work at WWEX (Worldwide Express) is fast and demanding, but the real challenge is the internal culture. While the company promotes teamwork and inclusion, my experience did not reflect those values in practice. I will say my manager this doesn't happen in every office but he would get mad if you left right at 5. Which was our scheduled time to leave according to our contract 8am-5pm

Public team chats often become hostile rather than supportive. When reps book meetings or perform well, instead of encouragement there is sarcasm, jealousy, and dog-piling. In my experience, coworkers made negative comments toward me for being productive and for using AI tools  to stay organized and efficient. Leadership observed this behavior in shared team channels and chose not to step in or correct it, which quietly encourages the behavior to continue.

Diversity and inclusion also felt performative. There are very few people of color, and support does not feel consistent. One moment that stood out was when I publicly congratulated a colleague who earned a promotion after being with the company for a long time and performing well. While others regularly celebrate their friends without issue, I was questioned and made uncomfortable specifically for celebrating this colleague, who is a Black man. I was directly asked what was “wrong” with me for doing so. Management did not address the situation.

Work-life balance was another issue in my experience. In my office, leaving at the scheduled end of the day (5:00 PM) was discouraged. Managers often made it difficult to leave on time, delaying end-of-day discussions until after 5:00 PM, which regularly pushed departure times closer to 5:45 PM-6pm maybe even longer since mine didn't have time to talk about work during the day. I understand this may not be the case in every WWEX office, but this was my direct experience.

The hardest part of the job is NOT sales or logistics, it is navigating an environment where negativity is tolerated, inclusion is inconsistent, and leadership avoids accountability. The most enjoyable part was working with customers and proving I could still produce results despite the environment.


As a Customer Support Specialist my main responsibility was to provide our customer with live support with no 1-800 number to call for help with packages or deliveries. I also was responsible for tracking packages to make sure they arrived on time without damage, filed claims, scheduled pickups and deliveries, answer invoice inquiries, request credits or refunds. My manager is amazing and I thoroughly enjoyed this position but I needed to take a step to advance in career. The Inside Account Manager position was created to provide out smaller customer base with a single point of contact. My responsibilities entailed reaching out directly to the customer to check in and make sure they were happy with Worldwide, assist with any concerns they may have brought up during the phone call, uncover new business, pass creditable leads on to our sales team, updating customer with new options they may not have known about and lock them in with certain aspects of our business that make it easier on the customers day to day lives. I have the same manager in this position and I am extremely happy here. However, they are relocating out UPS Ops Team and out Freight Team to Dallas, TX and that's not an option for me at this time.

Worldwide Express is a non asset based company and therefore invests highly into its hires. The search diligently for new talent, in addition to investing in corporate training. The particular branch of the company that I was apart of goes above and beyond to invest and their employees and I greatly appreciate the sales, industry, and business knowledge I gained through that process. As in most sales positions an outside sales role with Worldwide is a grind. This type of role and type of interactions are not made for everyone. In addition the market I was operating in is saturated with multiple offices and therefore potential customers are inundated with cold calls from Worldwide. This fact is no different though than many sales positions and is simply another obstacle reps are expected to overcome to be successful. Overall it's a fantastic company to work for if you are the type of salesperson who can master their process, communicate effectively, and hit the pavement as hard as you possibly can.

Enjoyable, beautiful office and amenities provided.  Due to the industry and where Worldwide Express stands in the 3PL sector, continuous change and growth within workflow was something I saw all throughout my time with the company.  Being able to be apart of Worldwide and seeing it all unfold as in a increase of growth stage as a company was what drew me in and motivated me each day at work.  This created challenges that I personally saw as "like-able" ones.  The values and skills I gained/learned from the obstacles presented in my daily work is simply why I saw them as desirable challenges rather than negative.  With that being said, if seeking a position in the company, from my experience, being open and accepting of change is a crucial component. The  industry fluctuates constantly therefore, embracing those hurdles presented to you that may be due to simple obstacles as in weather conditions , etc will be imperative to being successful and enjoying the role you are in.

Tough job that requires a great deal of energy and persistence each and every day on the job.  

A typical day involved planning out your day while making calls and prepping for any meetings you may have for the day.  You will then hit the field for the day and cold call business to generate new leads, book new meetings, and eventually close new business.

You learn everything there is to know about B2B situations and the art of making the sell.  The training program is excellent and provides you with the tools to hit the ground running.  

Management can be excellent or detrimental depending on your franchise group.  

Co-workers was one of the best parts of the job if you are lucky enough to actually have them for a considerable amount of time.  

The hardest part of the job is the sales aspect.  It takes a lot of persistence and dealing with reject properly in order to thrive.

The most enjoyable part of the job is getting to be out of the office everyday and experience all the unique businesses and business owners there are out there.

My day in and day out very based on my customer client planned for that week. I am responsible for proactively managing over 220 accounts including business retention, the acquisition of new sales and obtaining profitable growth within your current book of business. I am running proactive meeting and managing warm calls into customers on a weekly base. I drive and support the accounts on a constant base, which has allowed me to triple profit. I meet,  maintain and build strong relationships with key accounts end users, such as Owners, CFO’s and Operation Managers
I also work closely and provide sales support to Field Sales Manager and Account Executives by going on larger business deals and making their customer understand what my role is in their account. I need to work closely with clients in order to develop an understanding of their business requirements and need to be proactive in identify solutions for existing and impending challenges that may occur. I've learned a lot with working with Worldwide Express is developing my knowledge within the business world.

Daily duties included review and prepare documentation with accuracy on every detail and aspect not limited to but including IT
information, commercial invoices, details, etc., transmit information to ABI, verify results and make corrections if necessary monitoring the release of customs and also any OGA as may apply (USDA, FCC, DOT, FDA, etc), check customs release details and ensure any discrepancies are handled properly, transmit payment of Customs duties as needed, ensure file contains all necessary document copies, coordination of entry and break bulk shipments. Prepared, reviewed and coordinated all NVOCC breakbulk /
FCL arrival notices along with proper release of shipments to importers / forwarders / brokers. I also took care of the AR & AP for the company, deposits, check cutting to vendors daily and weekly along with statements to clients and collections.  Most of my experience was learned in the 13 years I spent with this company.  Management was great as were the co-workers.

I worked directly for the owners calling on existing clients to help increase business and build rapport.  I visited our big accounts and brought them cookies and talked with them about how much business we are getting and if there was a way to increase it.  Most offices used fedex or UPS as well as Worldwide Express so I was trying to get all of their business.  I did get a great amount of business increased from Finish Line, which was a huge account. Management with this company was amazing!  They were the owners and they would jump right in and help make things better. 

I shouldn't have left this job when I did because it was growing and I ended up taking another job because of more money, which ended up not being for me. I am really good at client relations and account management. I don't have trouble speaking with people. 

The hardest part of my job was getting in touch with the right person. The most enjoyable part of my job was increasing business with the company to help it succeed.

I came in when they merged a sister company called Unishippers an they rebranded everything to WWEX. Promised everything that they will invest in us expecially long term and this is the career that will give us the financial freedom we're looking for. We set personal goals and career goals. It was a nice culturally diverse group then the KPI's and micromanaging came in. As covid came a long and a string of firings they assured the group that stayed there would be invested on and no need to worry about job security. I took the pay cut and worked in collections until i could start selling. Once i started selling the pressure started mounting. I closed a few deals and had big ones about to close or ENTERPRISE level deals they call it. Then one tuesday afternoon we find the news that the whole office is let go. Truly a place that offers lies and lies and overwork you with no reward at the end. I enjoyed the industry i was in but i would never work for WWEX again.

Pros: Great People. Great Culture. Management cares about your success. Better Work/Life Balance compared to other companies in the industry. Clear cut path for promotions. Freedom to make your own schedule as long as you are succeeding. Better compensation than competitors. Truckload department is growing.

Cons: Processes, roles, and responsibilities can change a lot, sometimes at a moments notice. Lots of "this is going to happen in x months," but never happens. Not a lot of collaboration or brainstorming in order to improve efficiencies. Not a lot of transparency on what goes on "behind the scenes" at the upper levels.

Advice to Management: Think a little more about the employees rather than what the private equity company wants. Ask for improvement ideas and suggestions from employees at the direct levels rather than sending out a survey which is not specific to any department in the company.

Top Job Titles	Average Salary
Account executive 7 salaries reported	$56,429 per year
Delivery driver 9 salaries reported	$45,000 per year
Account manager 3 salaries reported	$55,167 per year
Operations associate 6 salaries reported	$52,583 per year
Customer service representative 3 salaries reported	$19.67 per hour

Working at Worldwide Express: Company Overview and Reviews

Worldwide Express

Worldwide Express Ratings

Popular jobs at Worldwide Express

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected