outside sales representative

dispatch manager

retail sales associate

inside sales representative

assistant store manager

XL PARTS

Fast paced! A bit tedious with some of the practices they require us to follow. Upper management is closed minded, and won't listen to requests from store level to help develop daily functions of the work place. Since the Covid-19 pandemic this company has cut employees hours, skipped out on employees annual raises, and increased volume of work. The job requires computer skills(typing, faxing, being able to learn prehistoric computer software) Also requires a heavy amount of communication. I cannot stress enough ALOT of calling customers. This job requires you to stay on top of customers owing XL parts money. We are personal accountants to these shops. Because of the lack of structure within the accounting department, and customers pertaining to paying their bills, you will have to ask the same people for money multiple times a week. All year. Upper management will tell you to cut off a customer that doesn't pay, but then goes back on their word and puts the blame on you. Pulling parts, cycle counting, and warranty/returns is what the warehouse work consists of. When your manager goes on vacation, the area manager won't send you any help. You will be expected to run the store by yourself all day everyday open until close for over a week until your managers vacation is done. I understand it is the job of the assistant to step in when the manager is unavailable, but even when they have vacation time planned out months ahead through corporate, they dont send their other employee any help for God's sake.
Monthly bonuses are offered if you hit a budget and sales number someone in corporate makes up for the store to achieve. The powers that be have set a number for us to hit, and 2 weeks into the month, when we're doing very well as a store and on pace to achieve the goal, they raised that number making the goal for us to bonus nearly unreachable. No rhyme or reason, just corporate manipulation at its finest. I have not received a raise in over 12 months. I have recieved a grand total of a 75 cent increase of my hourly wage in 2 years working here. I got nothing after my initial hiring and probationary period with the company. Nothing, as if to say hey we see were paying you this, but realize your skill and work ethic put you at an increase to this. Im convinced they treat every dispatcher and manager the same no matter what your skill, knowledge, drive or what you are willing to sacrifice and put into the company. You will be relying on and trusting alot of other people, with this job, to be as focused as you during the work day. You will be relying on inside sales reps to order your customer the correct part. You will be relying on other order pullers to source you the correct parts every hour. You will be relying on those sourced parts to be on time to you as you already gave your customer an ETA. You will be relying on the contracted driving company to send you drivers on time to deliver parts. You will be relying on drivers to drop the correct part off at the correct location. You will constantly have to explain yourself for others mistakes at this job. They offer insurance health, dental, and vision for the family, but it is unaffordable equaling over 25 percent of my total income. You can advance to store manager, outside sales rep, and area manager, although you will need to be a corporate cheerleader and pure yes man to achieve this.

Worked there 3 yrs had 3 managers and very little training when I started. Overload of info from marketing with no input on really how to promote it to a customer. These customers have their favorite suppliers on parts because if it hasn’t broke then they are not going to change it. Parts sales if a tuff cookie to sale. 
As for store support, as long as there is a warm body to show up they keep them working even if they suck. No matter how many complaints you get from customers they keep that person. This makes your day tuff because you field calls all day trying to come up with another excuse on why something happened. The pay for what the store employees make is horrible so the turn over is horrible. The store is your bread and butter but if they don’t care your sales will suffer. Sales meetings are a joke and waist of time, nothing is taken from these meetings. When there are new parts offered you get your marketing materials but no explanation on why it’s better than someone else’s nothing. If the sales rep could work more directly with the manufacturer rep and not have to go through others to just get a number it would be more beneficial. If the rep could schedule their own work days with manufacturer reps that would help. If there was more manufacturer reps doing more training on parts themselves that would be better. If the rep had a more user friendly way to look at a customers history and look up items or had some sort of catalog would be amazing. There is so much they sale but you would never no because there is no way to look anything up. 

Great first job and great coworkers. If you can survive here, any other warehouse job is a walk in the park. It will teach you how to work hard the rest of your life. Every boss/manager I had ever had here was amazing. The pay is garbage (nobody can support themselves on less than $9/hr working full time), the work is hard and the warehouses are hot with zero temperature control. When I asked why there wasn't AC, I was told "auto parts don't need air conditioning", ignoring the fact that there are people who work in the warehouses. I know if my boss could get us AC, he could, and he certainly tried getting more fans. The pay only seems justified for satellite stores. The pay is absolutely not worth it if you end up at a hub store working in their warehouse. I left for more money doing a fraction of the work in a warehouse that is temperature controlled and was not even required to interview, just apply and you get the job if you pass the drug test and have a clean background. When I tried to move up after 2+ years of working here, I was required to take an aptitude test that had absolutely nothing to do with the position I applied for and subsequently could not even get an interview because I didn't score well enough. If they wanted to know the type of person I was, they could have asked any of the 5+ managers I had worked with and skipped a silly aptitude test.

Overall, this was a very challenging work environment. A typical shift included processing cores and defects, handling returns, and pulling orders until the delivery truck arrived. In many cases, a single employee was expected to unload and manage the truck independently. Even with familiarity of the layout, this process could take 3–4 hours, and significantly longer on high-volume days with pallets and excess overstock.

The equipment often impacted productivity. For example, scanners were frequently unreliable when reading barcodes, which slowed down workflow. Store organization was also inconsistent, with many items lacking accurate bin locations. Management acknowledged that some areas of the warehouse were not fully organized, which made locating products more difficult.

Staffing levels contributed to the workload. Typically, only two stockers were scheduled and worked separately for most of the shift, which made task completion more demanding. Communication with management could sometimes feel discouraging, particularly when clarification was needed.

Considering the physical demands of the role and a full-time schedule, the hourly pay did not feel competitive relative to the workload. Additional staffing and operational improvements could help create a more efficient and supportive work environment.

You are required to travel on your own time.

You are required to front the companies expenses, to which they will pay you back in 30 - 45 days and deduct anything they don't agree that they should pay for.

The will pay 75% of your fuel cost if you are an employee that is required to be on the road.  However, you will drive your own vehicle and will not be compensated for that or any mechanical issues that arise.  You will drive A LOT of miles.

They will put your personal cell number on your business cards without asking.

A typical day at work is spent banging you head against the wall.

I learned that profit margin is the ONLY thing that matters in this line of business.

Management is a joke.  What good people they had, they let walk away or forced them out with unreal expectations.  The management they hire now are people who are not from the automotive business.

All the people that work there below management level are great people, very hard working.

The hardest part of the job is arguing with the home office about stuff like email, or why you need access to a certain report.

The most enjoyable part of the job is the people and the customers.

Initially, you are given the illusion that the company has a "One Team" culture focus.
There is a lot of hype from your departments leadership on how well the company services their clientele. The reality is they want you to sell the "idea" that they do a great job, but they have no intention on delivering on that idea. The biggest concern I had about the company while working here is the disconnection between the leadership and the boots on the ground.. As well, the same problem between the operations & sales departments. There is no real collaboration on a local level. There is no support to nurture or foster the growth the company demands from the sales team. They allow the district operations managers, who have zero real qualifications,  to dictate everything locally regardless of the sales staff input to "win" in that market. The way the operations staff gets treated is really sad. These people are 50% of the sales equation and consistently their needs are ignored and their pay is very poor for the level of performance that is expected.  Overall, do not expect your employment at this company to be pleasant unless you come in with the expectations of being paid poorly for your hard work. 

When it comes to being an employee you'll notice that anyone with seniority only made it that long from favoritism or being related/acquainted to the families that run the business in some way. Anyone getting hired with no connection, look for employment elsewhere as soon as possible. They treat outsiders who try to last long unfairly, unequally, & if your of a different ethnicity (such as myself), some of them (mainly the members of management) stereotypes & say derogatory comments with their favorites right in front of your face, & come up with racist inappropriate nickname to call ethnic employees. On top of that the warehouse itself is as outdate as there business & work ethics, & will put anyone they don't like in the most hazardous areas/conditions. From poorly maintained car battery refurbishing, to demanding faster results on orders they want pulled & packed,with little to no air circulation/ ventilation.

They'll do everything they can to make any outsider quite before giving up & just firing them. When I saw what I was in for, gave them my 2 weeks & left with a smile on my face.

Cons
No advancement, & if they promise any type of raises or promotion. Take it with a grain of salt

The Parts House offers competitive pay,a multitude of benefits and a fun,rewarding work place.In my 15 yrs I learned how to be successful,positive,helpful and informational to those in need,how to be a follower and a leader,the laborer and the instructor and how to be a successful professional in an office and warehouse setting.Co-workers alway willing to offer their knowledge to help others,fun and resourceful,Most management alway willing to offer their knowledge to help those in training to aid in their success.I find the hardest part of the job for me is leaving at the end of the day when the phones are still ringing and knowing that there is someone on the other end of that phone who needs assistance.The most enjoyable part of the job are to me is meeting customers needs and knowing at the end of the work day that you have met and exceeded the customers needs,making them happy andhearing the satisfaction in their voice and being successful and productive and giving 110%

Management is the worst, Very rude and unprofessional. The manager suffers from anger management problems and has Tourettes all the time. You are constantly on the edge everyday, no training, and pay is a joke. You can earn more money working at a McDonald's. If you have any automotive experience I don't recommended this store / company. This is the bottom of the list for anyone to apply. All the parts here suck too, everything is cheaply made and will constantly need to be replaced, when you need warranty on your purchase the manager makes it nearly impossible to get a replacement. I don't blame the employees because they are only following orders from the manager. Obsoletely the worst place to work!!!!! And if you have complaints to HR, the manager will fire you and there's nothing that can be done because he has friends in high places so your voice will never be heard. If you value your sanity and good health DON'T WORK HERE!!!!

Starting out the job was outstanding and a little competitive. It was based upon the individuates performance, which would lead to compensation. After a few months in, the warehouse would go through different managers and proceed to decline in the "employee's morale" leading to a high turnover rate. This caused friction between the employees and management, making the employees feel like they were "less" than important.
      Not every moment within the company was terrible, I was able to progress up three different positions based on my work performance. This lead to achieving goals, short and long. The hardest part of the job was constantly lifting objects while in the summer and winter weather conditions, meaning it was either extremely hot or cold. The most enjoyable part of the job was being able to work independent while moving at a set speed, thus allowing to learn different techniques while moving objects and how to locate them for Inventory Control.

Top Job Titles	Average Salary
Outside sales representative 7 salaries reported	$61,179 per year
Dispatch manager 1 salary reported	$11.75 per hour
Retail sales associate 20 salaries reported	$10.81 per hour
Inside sales representative 4 salaries reported	$16.06 per hour
Assistant store manager 8 salaries reported	$14.94 per hour

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