technical account manager

account executive

software engineer

account manager

team leader

Yardi Systems

My time working in this department was overwhelmingly negative, largely due to serious and persistent issues with leadership, communication, and workplace culture. I am sharing this so corporate leadership understands just how damaging the current environment is for employees.

Leadership & Management Problems

The department’s management style is extremely controlling and rooted in distrust. Team members are frequently micromanaged to a degree that is demoralizing and infantilizing. Communication often feels two-faced or inconsistent, and expectations shift suddenly without explanation. Decisions that directly affect workflow are routinely made by individuals who show little understanding of the team’s actual day-to-day responsibilities, resulting in confusion, inefficiency, and preventable mistakes.

Supportive supervision exists on paper, but not in practice. Although some supervisors are kind and empathetic, they lack the authority or willingness to advocate for employees. Issues that should be addressed openly are instead avoided, and when something goes wrong, it’s common for blame to be placed on the wrong people simply because confronting the real problem would be uncomfortable. This refusal to engage honestly with conflict leaves employees exposed and unsupported.

Toxic Peer Dynamics

In addition to the management concerns, the team culture suffers from the influence of certain employees who behave in passive-aggressive, manipulative, and condescending ways toward their coworkers. This behavior goes unchecked and creates a hostile atmosphere where “help” is often delivered in a way that belittles or undermines others. The lack of accountability for this conduct only reinforces the disrespect and negativity.

Workplace Culture: Fear, Anxiety, and Constant Change

Morale in the department is extremely low. Employees operate in an environment defined by fear of making even minor mistakes, because mistakes are not treated as learning opportunities — they are treated as grounds for discipline. Rules and processes change frequently, often weekly, and employees are given little time or clarity to adapt. When clarification is needed, different leaders routinely give conflicting answers.

The result is constant anxiety. Many staff members have experienced panic attacks, emotional breakdowns, or have gone home in tears, not because of the work itself, but because of the pressure, inconsistency, and lack of basic psychological safety. Speaking up about these issues is not an option; employees who raise concerns often feel targeted rather than supported.

Overall Experience

This was, without question, the worst professional experience I have ever had. I have watched multiple coworkers leave the department feeling defeated, demoralized, and deeply shaken by the environment they endured. For a role that pays around $50k per year, the emotional toll is simply not worth it. The cost to one’s wellbeing and career far outweighs the compensation.

I genuinely hope senior leadership takes these concerns seriously. With meaningful changes to management practices, communication, and accountability, this workplace could be vastly improved. Until that happens, the culture will continue to drive away good employees and damage the organization’s reputation.

For context, I want to note that I left the organization on good terms, voluntarily, and without any disciplinary issues or negative performance feedback. I was never reprimanded, coached, or written up. My experience and feedback come from a place of genuine concern for the wellbeing of current and future employees, not from any personal conflict or grievance. Even with a clean and positive exit, I still feel strongly that the environment in this department is deeply unhealthy and in urgent need of attention from corporate leadership.

I was a former employee there for months and the one thing that sticks out is the lack professionalism at this place. You’ve got team leads having face time conversations on there cellphones on the floor all day. Employees screaming and laughing super loud all the way across the floor, disturbing others on calls. Cursing and shouting on the work floor all day! This is happening right in front of the team leads AND management! And what do either of them do?? Nothing! People avoiding calls all day long. What do they do? Nothing! Why? They don’t care, because you’re there to answer calls. So they don’t care how you act or what you say. As long as you answer calls and make them money they could care less. They refused to pay me the raise all the employees got until I pressed the issue with my temp agency. Found out I was suppose to of gotten the raise over a month ago. Somehow there was a glitch and I didn’t get the raise. Yeah right lol. So once I got it they had to pay me for all the time they said I got the raise but didn’t. A few weeks after that I was released. They hadn’t plan on hiring me and if I never would have stood up for my raise I’m sure they would have keep me there without the raise. Once again, professionalism and business ethics. Also the work schedule is horrible the way it’s setup. You never get adjusted and the good schedules are all taken. So many people remain stuck in a schedule they hate. Believe me I talk to many of them! I tried to refer some people to this place but after they all ask me my HONEST opinion of it I later found out that none of them applied via the temp agency I went through. So no I don’t recommend this place to anyone. This is my review based on months of working there.
No professionalism at all at this place. Embarrassing. Team leads on face time calls all over this place and that not suppose to be allowed on the floor. Embarrassing.
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In terms of Job work and life balance its great. You hardly have to stay overtime unless required in some cases which have to be done after working hours. 

The culture though needs attention as well as the pay. It's way below market price and there is a silent unspoken vibe were you have to suck up or join certain groups or tribes to be noticed for your work and get the very small window of opportunity to grow within the company. 

Trainings are not directly related to your job and they tell you from day 1 that its a company were the product line is vast and no one truly knows everything so focusing two weeks or so training on your specific job is productive and after that shadowing people to get trained were some are not cooperative and want to keep what they know to themselves to be competitive when honestly there is no need for that makes it difficult to learn what you need for the job and  also goes against what the company advertises as a very collaborative environment. In addition, there is no  documentation to even study yourself and hasn't been for a long time. 

For a technology company, its seems very old school and backward interns of culture too. People in Management have been with the company for years and years and seems to be stuck 20 years or so. So new way of thinking and doing things is just not welcomed in action.

Honestly, most people i spoke with won't shy away from leaving the company in a heart beat if new opportunity comes because for all the above reasons and how expense santa barbara is, the pay don't match and people have second jobs to cover their living expenses. 

The owner/CEO of the company is a nice man and easy to talk too but at the end of the day, if the overturn of the company is high, attention is required to resolve it and retain happy employees.

No degree required. Benefits are decent and the atmosphere/ dress is relaxed. Once you learn the job/software you can work at your pace for the most part. Good amount of PTO and closed most holidays. Pretty hard to get fired even if you suck at your job.

BUT...unfortunately the company is not very forward thinking but rather often scrambling to solve issues at the present. Not properly staffed for the amount of turnover/ growth they have. Learning curve is 6 months- 1 yr so not having enough seasoned employees to learn from (which is where most of your training will come from- your peers and researching cases!).  Most employees have been there 2 yrs or less.

Your personal work environment really depends on who you work for. Some team leads definitely show favoritism and can create an unnecessarily stressful work environment. Unbalanced work loads too depending on the team you work on.
Company lacks a real plan of growth for those deserving and hard working account managers. Most team leads and managers never leave and they're typically not even good at their job either...just check collectors who pass things on to their employees so you don't get to move up. I also think they lack perks that you would think someone working for a software company would get like working from home.

Honestly a lot of account managers learn everything they can and then leave to be consultants or work for clients.

 If you are great at multi-tasking, need somewhat flexible hours, like to research (cases), don't mind continuing to make close to your starting pay and possibly doing the same job for many years without increase or promotion, then go for it!

At Yardi, I grew from being a nervous coder to a much more skilled and confident software developer. I had great mentoring from the more senior software developers which helped me advance my skills and my career. I loved all my coworkers on the Yardi Breeze team because everyone was very competent, but also loved to joke around and enjoy working together. I could talk to the QA team, the design team, the managers, and other Software Developers and everyone was always happy to help. I learned how a website works, both the front-end and back-end through AngularJS and .NET frameworks. I always had some new big project or little bugs to fix, so there was no shortage of work. Some projects would keep me frustrated for days, but I think it built character, and it was very rewarding when I ended up finishing that new feature or fixed that one bug. I especially loved the projects where they let me be creative and come up with my own solution such as when I created the lease up-loader. Yardi treated their employees really well, so it was very hard for me to leave. I can't thank Yardi enough for how much I've learned from them and I will carry these skills with me throughout the rest of my career.

A typical day began by checking emails that had been sent to me in the last 24 hours, and then to review my research requests, so that then I could prioritize my work day.

I had the opportunity to work with a dedicated team of professionals, and overall our management was very accessible and interested in staff growth in skills and experience.

The hardest part of the job was running up against some bureaucracy and policies that made it difficult to always provide an equitable and fair solution to residents genuine concerns and requests.  I did not always like being the bearer of bad news.

The most enjoyable part of my job was the healthy camaraderie amongst the staff, and our management tried to provide at least one fun (food/party) at least once a month to enhance team building and morale.

Company started off with a bang.  Made many positive changes, and everyone was feeling pretty good about things.  Fast forward 4 years, and management has forced out too many expert and respected employees, replacing them with incompetence.  VP of company flat out lied to everyone about potential office move to central location, instead moving office much too far North.   Office manager treats people very poorly.  If you ask to be paid what you are worth, then he singles you out until you just give up and quit or get terminated for bizarre reasons.  God forbid you stand up for yourself and try to do what's best for you and your family.  Company morale is at an all time low.  Feels like a morgue in the office, clients are going elsewhere, management is running division into the ground and people are jumping ship to save themselves.  I'm glad I did.  Averaging at least one person a week leaving.  Home office seems oblivious to the plight of those in this division.

	Support MS SQL & Oracle Server databases and ensure their performance, availability and security
	Restore and backup databases using SQL servers in cloud environment as request by clients
	Maintain and troubleshoot databases issues
	Create clients webshares
	Install plugin and/or hotfixes, update IIS and test for problem resolution
	Set up IIS and folder permissions  for new webshares
	Use Filezilla to transfer backup 
	Collaborate with senior technicians for quick resolutions on escalated issues and for training purposes  
	Note all issues and resolutions in Knowledge Base
	Research client issues and look for recurring issues
	Follow up with client on all issues completed or in progress and recommend action plans
	Open Tickets/Service requests with Oracle Support and Microsoft Support
	Document current policies and procedures in the Cloud Services Department as well as implement new procedures for improvement  and  assist  in overall monitoring of the multiple Cloud Services Queues

What is the best part of working at the company?
If you are a high performer, be prepared to take on the workload of others. The company does not consistently hold underperformers accountable, which often leaves stronger employees constantly cleaning up the gaps. Hard workers tend to get burned out quickly.
Work life balance is a significant challenge. It’s common to work through vacations, as you are expected to find coverage for your responsibilities while you’re away and reliable coverage is difficult to secure. This can create added stress both before and during time off.
Overall, the environment may be manageable for someone who prefers a slower pace, but overachievers should be aware that their workload will likely expand without additional support.

What is the most stressful part about working at the company?
Lack of accountability for underperformers, which leaves high performers fixing their mistakes.

Yardi Systems in Goleta is a company I've always seen out of the corner of my eye, and after working there for a bit I can say I like it. Days are fast paced, but there's people that are willing to assist if you ask. My manager is fair and accessible, that's all I need. The property-management SaaS product they offer seems to be pandemic/resession proof.(knock on wood) The CEO/Owner is a great guy who is fair. Truthful, this is not the flashy, startup scene with bean-bags and hacky-sack. You even have to pay for your own snacks at discount. But I'm okay with that. People are cool, and surprisingly not a lot of egos in the Goleta location. Just do your job efficiently, make suggestions when you see an opportunity, be in the moment and you'll be fine.

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