account executive

software engineer

senior product manager

customer success manager

technical support engineer

ZOOM

What is the best part of working at the company?
ZOOM is a great product. I really did believe in it prior to working there and I do think it is superior to other competitors. 

What is the most stressful part about working at the company?
There is no process. It’s beyond chaotic and roles are loosely defined. There is a significant amount of misogyny and people who do not know what they are doing at the top. 

What is the work environment and culture like at the company?
Fast paced and chaotic. It was difficult to understand what the priorities were and how they tied back to goals from leadership. It felt like daily change and constantly adapting to different leadership styles. 

What is a typical day like for you at the company?
Checking chat messages to see what happened after I signed off and doing damage control. I would then balance that with what I know still needs to get done. The meetings were endless so work product time was hard to find.

Working at Zoom is seriously awesome. The culture here is all about inclusivity and collaboration, and you really see how well everyone works together. It’s a place where your ideas get heard, and you’re encouraged to think outside the box, and you get to work with some of the smartest people in the AI world.

My manager is supportive and cares about me as a person. They’re big on making sure we’re learning and growing, but mostly I like getting to work on really interesting projects. We also have great benefits like parental leave in all its forms, time off, health coverage, and other things.  

Plus, we have a pretty great remote meeting system, so I know that I can dial into meetings and work with teams around the globe.  

The culture at Zoom has been on a downward spiral.  They seemed to lack direction from the top in terms of who and what they are.  They felt as they grew, they needed to bring in a big-company culture, but all that did was strip the loving culture they had, and instead make the focus all about stock price. 

What was once a company that hired great people with great skills, and then worked to retain those people and sometimes pivot them where needed, they adopted a cold overcutting mentality and clipped a lot of good people with the skills they needed to succeed. 

Now people are fearful of speaking out, or making errors.  It's just not what I joined.  

I had a wonderful experience here from 2020 to 2023 — some of the best coworkers and environment I have ever had at a job. The CEO is very kind and showed a culture of generosity and respect. 

I would work here again in a heartbeat if given the opportunity. It wasn't perfect but has been my favorite place to work. It was what you made of it.

Regarding cons, I would say it was hard to have any upward mobility. That is ultimately why I had to leave. There wasn't a good structure for raises or professional development. It was particularly difficult to transfer out of the department you were in and internal candidates for job openings were given no preferential treatment. 

A horrible place to work. People pitted against each other for their jobs. No leadership. No direction. Focus changes every week. No managerial help. Toxic managers never reprimanded for their abusive treatment of their staff. Benefits being taken away each quarter. Constant cycle of hiring and redundancy. No training. Only successful with meeting and event  products. Unrealistic, unachievable  targets. The only saving grace is very good products. 

Working as an Account Executive at Zoom started off great with a strong onboarding experience and clear growth opportunities. However, the role has proven to be quite challenging due to evolving market demands and the need to consistently meet aggressive sales targets. The work environment is fast-paced, which can be exciting, but also requires significant effort to stay ahead. Support from leadership is available, but you must be proactive in seeking resources. Overall, it's a rewarding position if you're prepared for a steep learning curve and can thrive in a high-pressure environment

What is the best part of working at the company?
Peoplewerw great to work with, greatsolution for collaboration.

What is the most stressful part about working at the company?
There is a lot of administrative wowk that takes away from being productive

What is the work environment and culture like at the company?
Culture was better in the early days, got worse as company grew

What is a typical day like for you at the company?
Lots of internal meetings and customer meetings

Zoom was great as a startup, but still operates as a startup which is killing the company.  Upper management does not manage their teams or create any sense of cohesion. They expect a bottom-up way of things happening then lose their minds when they werent done the way they wanted them done even though there was no direction or leadership in the effort. Zoom leadership is some of the worst I have seen in 20 years of tech work.

Zoom is an exhausting place to work. Total fire drill culture all the time. Execs don't care about employee burnout, only the almighty dollar. They say that Zoom is all about delivering happiness but that does not apply to employees. The stock was the only positive thing but even that's tanking. Benefits are decent but no 401k match, which is basically standard at every company. Seriously, if you enjoy any kind of work/life balance, avoid Zoom like the plague. 

This place is always in motion, there's always something new happening, something we're working on. Everyone on the team is passionate about what they do, which is fun to be part of.  There are quick turn deadlines and long hours, but I think that's just part of being in a tech company that's focused on changing the way things work. You need to be able to pivot. 

Top Job Titles	Average Salary
Account executive 26 salaries reported	$75,285 per year
Software engineer 12 salaries reported	$160,167 per year
Senior product manager 26 salaries reported	$197,600 per year
Customer success manager 8 salaries reported	$103,044 per year
Technical support engineer 3 salaries reported	$55,800 per year

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