registered behavior technician

board certified behavior analyst

behavior technician

administrative assistant

board certified assistant behavior analyst

ZOe Center for ABA and Development Services

What is the best part of working at the company?
The team genuinely felt like family. It was great teamwork & everyone was as dependable as they possibly could be. 

What is the most stressful part about working at the company?
Working at the company was the most stressful part about working at the company. Despite the entire field surrounding children, they are not and will not ever be the priority with this company. When you start with the company, they don’t give proper training. They don’t teach you to run programs, how to talk to your client, how to deal with problem behaviors, or how to even teach your clients anything. They just have you shadow the other RBTs and watch them babysit and ignore their clients to gossip. They don’t provide you with the knowledge or the materials to run programs. They have QR codes to request toys and other things posted up around the building. Every single toy that has come to ZOe since my employment has been from the employees themselves. In the beginning, the RBTs would create materials during admin time.  Later on, admin time was revoked and no one was available to make materials. The BCBAs are mostly remote and the ones that are hybrid are unreachable and rarely ever come. The BCBAs are extremely unfamiliar with their clients but still ignore the RBTs experiences and ask to implement unrealistic programs or use unrealistic behavior procedures. Some clients were going months without supervision from the BCBA. There were multiple children in the center that were well passed ready to go. For the sake of billing insurance, the BCBAs would reenter already mastered programs. 

Payroll was also a consistent issue. There were numerous payroll companies being used. PTO would be put in on one app and the pay stub would be delivered on another. Eventually, we started to get paper checks which were usually never delivered on time. Then the checks started bouncing. 

What is the work environment and culture like at the company?
The atmosphere was actually great. Outside of the usual workplace complaining, my coworkers were very positive. 

What is a typical day like for you at the company?
The truth is it’s extremely relaxing. Outside of the absurd rules ZOe makes up randomly, not much support or assurance is given during the day so you’re free to do what you want.

I would not recommend this organization based on my experience over the last few years. While it was once a promising place to work, significant changes led to a steady decline in structure, communication, and overall workplace culture. As a Director, I observed and had to carry out frequent operational changes being made from executive management without clear planning or effective implementation support, which placed unnecessary strain on staff and leadership teams alike. Morale across multiple locations declined significantly due to ongoing instability, lack of consistency, and limited recognition of staff efforts.
There were also serious concerns related to payroll reliability and financial management, which further damaged trust within the organization and contributed to an unsustainable work environment.
Overall, the lack of accountability at the executive level and poor organizational structure made it a very difficult place to work. Payroll checks started bouncing, I went a week without getting paid and willingly delayed my pay once so that RBTs could get paid. My taxes were reported incorrectly to the IRS and my 401K funds were being taken out of my check but not put into my account. 

Also, when I put in my notice they did not want to honor my PTO so they accepted my notice a month earlier. They require a month notice & if you don’t give one they will attempt to report you to the BACB!


Working with the clients and families at Zoe was one of the most rewarding parts of my career. The mission is meaningful, and many staff members are kind, compassionate, and genuinely care about helping children make progress.

My experience with leadership, however, was discouraging. In my opinion, communication from management was often unclear, and changes were made without explanation. I sometimes felt that bringing up concerns wasn’t welcomed, and that feedback wasn’t received openly. Over time, this created an environment where I others and were hesitant to speak up.

The work itself is important, but I believe the company could greatly improve by building a culture of trust, consistency, and transparency. In my view, financial goals would be easier to reach if teams felt supported and heard.

Advice to Management:
Value employee input, communicate clearly, and provide consistent support. In my opinion, the company could thrive by focusing on trust and collaboration, because strong outcomes come from well-supported teams.

This place is a nightmare and the clinical directors have no idea what's going on. I had 17 cases that were complete messes just dumped into my lap that I was expected to whip into shape in less than 2 weeks. 
This company cares more about billable hours than they care about their clients and employees. They are deceptive about what your job entails during the interview and then trap you into a signing a year-long contract. You are expected to not only be the BCBA but also coordinate and organize the schedules for all your families and and RBT's. 
I was hired to provide in-home services but because they weren't competent enough to sort out their credentialing, I did nothing but telehealth for the several months I worked there despite telling them in the interview I absolutely did not want to do telehealth. 
Through their own incompetence after more than 6 months they did not manage tor recruit any clients in the area they were trying to expand to. I was hospitalized with covid, and they fired me for having a medical emergency despite having a medical note. These people are truly awful to work for. 

I first want to start off by saying the center I work at is wonderful. The environment is wonderful. The support is amazing. The supervisor is wonderful. The issues I have witnessed and experienced comes from upper management and is full of animosity against our center.
The work with clients can be rewarding, but anyone considering this job needs to know that upper management is a serious issue. Communication is poor, expectations are unclear, and requests for support or resources are often ignored. Leadership does not provide consistent guidance or follow-through, which leaves staff feeling unsupported and overwhelmed. I personally witnessed retaliation against employees who responded to a company-wide email about payroll concerns — those staff were punished simply for raising an issue. That experience made it clear there is not full transparency within this company. Turnover is high for a reason. If you are considering this position, be prepared for a lack of structure, little to no support, and a culture where speaking up can put you at risk.

There have been a lot of changes at Zoe over the past several months that have not been good for the company. They put a clinical director in charge that does not know that does not have the experience, cannot make decisions,  does not support RBT's, and does not support BCBA's. There is no longer a solid support system at all. The atmosphere has become a cliquey and no longer a team. The people in charge is also a clique and separates themselves from everyone else instead of acting like a team. Previous leadership really worked hard to instill a team value throughout the company which is not there anymore. If you want a good supportive management team and team overall, this is not going to happen here.  HR is not supportive, can never answer a question without assistance, is not trust worth, bullies staff, and targets staff that aren’t her favorites. While I still have respect for the CEO I feel like the people that she has in charge now (HR and Clinical Director) are running us into the ground.

I would not recommend anyone to work here. They hire individuals with little to know interest or experience in ABA or childcare.  There are a few great therapist and BCBAs that honestly deserve so much more than what Zoe is giving them. The whole hiring process was very deceptive; roles, expectations, and guidelines are not clearly explained and literally no one can give you a straight answer on the policy and procedures. Training is a joke, brand new RBTs get certified, shadow for 3 days and are assigned a client the following day. Therefore, due to the lack of knowledge of what ABA is, the standard care of the clients is unacceptable. HR is also joke, They pick and choose what policy’s to enforce and who has to follow them. The lead RBTs, with the exception of one, are unprofessional, unethical, and rude. They clearly have no training on how to provided feedback. The company does not care about the well-being of the clients or their employees. The turn around rate for RBTs is outrageous. 

What is the best part of working at the company?
The best part about working at the company was the coworkers. The other RBTs made the work place bearable, and they genuinely look out for each other and are willing to help each other out.

What is the most stressful part about working at the company?
The lack of structure, leadership from HR/directors, and payroll. We have had delayed pay multiple times, pay checks bounce, and had no communication from the CEO or accountability from any higher ups. We never received an apology for the delays or any kind of compensation or concern. Many of us have families that we need to provide for, and they did not appear to care. But don't worry, they'll give you plastic wrapped donuts and juice to show their "appreciation".

What is the work environment and culture like at the company?
Coworkers, clients, and families are amazing, but no one knows how to properly run the actual company.

I initially thought this company was great until I got to know those in administration and had to work with them. The directors are terrible. There is only 2 good BCBAs that I have worked with and the rest are incompetent and do not care for their clients. The company itself is very money hungry and do not put their clients first. The clinic is very DIY and the building isn’t put together well. Rbt's are very underpaid and the initial pay discussed during the interview is usually a lie. The directors & HR are bullies and target those who hold them accountable for their words and actions. Clients are placed with BCBAs who do not know what they’re doing. The kids are great, the actual job as an rbt is great but the company is not professional. The benefits aren’t good either. They are very money hungry and do the bare minimum for their clients and employees. 

I worked for Zoe ABA and experienced late and returned paychecks, along with sudden pay-date changes, often blamed on a “new payroll platform,” with limited communication or accountability from the CEO. These issues caused financial stress and staffing instability. HR applied a punitive point-based system, and discipline by HR and regional leadership appeared inconsistent. RBTs were required to maintain unpaid availability from 8:30–6:00, Monday through Friday, to be considered full-time and were penalized if unable to report on short notice. Operational decisions often appeared to prioritize internal controls over consistent client care.


Top Job Titles	Average Salary
Registered behavior technician 2 salaries reported	$19.00 per hour
Board certified behavior analyst 2 salaries reported	$89,000 per year
Behavior technician 7 salaries reported	$19.79 per hour
Administrative assistant 2 salaries reported	$18.00 per hour
Board certified assistant behavior analyst 3 salaries reported	$77,833 per year

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