project manager

engineer

account manager

deal desk manager

solutions engineer

Zayo Group

There are reasons to like working with Zayo Group LLC. Compensation and benefits are generous, and there are great opportunities to learn many new things about the telecom industry. There are also opportunities to advance and move higher up the ladder, if you choose to do so. For better or worse this is not a boring place to be.

Yet there is much that Zayo can improve upon. One of my primary dislikes about working here was the strong emphasis on multi-tasking. On any given day you will be expected to do at least 6 - 8 tasks (sometimes more!), at the same time, and expected to do each one equally well. And if you fall behind on any one, you will certainly hear about it from upper management.

So it's a very stressful environment. You will spend many days here feeling like a headless chicken and responding to e-mails from managers asking why this or that task is not getting done in a timely manner. The honest answer there of course is that multi-tasking (especially to this level) is a myth! ...just don't dare tell them that, they don't want to hear it and you will be regarded as making excuses.

Work/life balance is also not particularly great. Some teams even had mandatory overtime, at least while I was staffed there. Not sure these days, but it wouldn't surprise me if they still do given the company's reluctance to staff adequately.

And that is the critical bit Zayo should improve on: staffing. It's kept to a bare minimum, which is a problem when a person cannot show up to work. Sometimes life happens to all of us and we cannot make it in on a given day for whatever reasons, and this causes chaos on an overworked team of people already stretched to the breaking point.

One last thing to note is that Zayo Group is NOT an equal opportunity employer. All people have something to offer. Every background is capable of greatness - period. Zayo's refusal to see this truth says all that we need to know about the character of their upper management.

And for especially this one reason alone I highly recommend you look for work elsewhere. Find an organization with a greater respect for people.

It is probably typical of a multi-billion dollar organization but there is next to no communication.  So many people in so many departments that you get no support, always hear excuses - "that's not my problem", very negative culture, managers who yell and degrade employees in front of staff in an open room, managers who talk behind their employees backs, managers without the proper skills and knowledge to be in any type of leadership role - some can't even answer simple questions or tell you they are too busy and "just go figure it out".  A very bad experience that I would not recommend to anyone.   They do not give raises and hold roundtables telling you they don't mind the high turnover - it brings in people with new ideas. Problem is there is so much turnover, no one really knows what they're doing nor how to do it.   Blame is often thrown around and skilless people who spend hours a day playing on ipads or watching tv on their phones do not get disciplined or terminated,  If you are a hard worker and you prove to be proficient at your job, they expect you to pick up the slack or the bad employees.

My time at Zayo was crazy. I worked there for 2 years, bent over backward to make the impossible happen for leadership time and time again. All I got in return was a partial demotion with a forced position name change: from "IT Project Manager" to "BSA" (Business Systems Analyst). I was a star team member, raising my hand for more responsibilities because I was told that's how I rise through the ranks. But my manager gave me a quarterly score from 1-5 as a 3, instead of the 4 or 5 I deserved. This happened specifically because they didn't want to pay me more (which was underpaying for the market by about 45%). 

If you ever work here, expect a grueling work schedule (overtime constantly), toxic management, and changing initiative/project priorities constantly (making a joke out of the agile SDLC). 

It will, however, be a great place to get your foot in the door of the industry. They're looking for young career-driven workaholics who they can burn out. BUT it will be a launching pad for your career... Just be mindful of the shark-infested waters you're jumping into. 

A typical day at work:
- mornings are filled with prospecting accounts
- emails and phone calls made on existing accounts
- arranging meetings/calls uncovering new opportunities
- engage with product groups and engineering to better strategize opportunities along with embedded base

What you learned:
- how to work with top savvy Fortune 50 customers
- how to sell up market

Management:
- Experienced and knowledgeable
- Sometimes hard to track down
- Inconsistent answers for customized solutions
- Changing commission structures and capping payouts make this hard to make any money consistently

Your Co-workers:
- All good people
- Great teamwork and camaraderie

The Hardest Part of the Job:
- Constant changes in product folks and focus
- Changes in commission infrastructure that is not in line with ever raising quotas

The Most Enjoyable:
- the people are most enjoyable part
- good team-oriented approach

Zayo is comprised of numerous different groups that interchange and work together to provide maximum benefit for its customers and clients. While managed by world class leaders in communications and construction coupled with a deep knowledge of technology engineering they have successfully demonstrated rapid deployment of high speed internet connectivity for major international companies in markets considered to be some of the hardest and most challenging to develop and achieve success. The company has a proven system that allows employees to connect and access key information that will provide and support whatever the needs are for each customer. Meetings are short and too the point and include client representatives from both parties in their respective departments. Zayo is a world leader in communication and collaboration between most all stakeholders in communications and dark fiber services. 

Working for Zayo for more than 10 years.
No annual review for the last 2 years.
Hourly pay has decreased  by more than $2 per hour in the last year.
Benefits and health expenses have also decreased, with more expense put on the employee.
Continual layoffs in operations of field techs and office support.
Field techs are being replaced by private contractor companies.
The only time you hear from management is when  you make a mistake.
Upper management continually look and find ways to cut out anything that costs money.
Local managers are good and seem to care about local issues, but they have no control or decision making capability.

Remote working was completely slashed (laying off anyone who was remote, including those who came from an acquisition). Took a LARGE paycut to stay with the company through acquisition. Pay was about 40-60k less than market salary for position. They claimed this would be made up with stocks/bonuses, but didn't regularly hit those metrics. Stocks will no longer be available since going to a private company in recent acquisition of Zayo. No regular merit increases, have to take on additional roles and responsibilities and than advocate for raise based on increase work load/responsibility. As an industry veteran of 12 plus years with a family, this model was not worthwhile for my education, industry experience and work record. Expected to work long hours and teams consistently short staffed. Most weeks worked 12 hours average per day M-F and often clocked weekend hours just to keep up with work load and I generally have a high output of work product. I can't imagine for those that were slower or less experienced.

Literally the worst job I’ve ever had. Atrocious management who don’t care about you, just their quarterly numbers. The are being acquired by two PE’s sometime next year and everyone is hoping that will finally bring positive change. But, until the current management from the top down is removed and the culture changed DO NOT work at Zayo. They refuse to hire enough people to get anywhere near the amount of workload piled on you and your team. People are leaving is droves and all new hires are expected to handle an unreasonable amount of workload within days, yes days, not weeks without training are much assistance at all. Management above first line managers are absolutely unqualified and blame everyone below them for everything, they NEVER take accountability!  Look the for something else and wait and see if the reviews improve after the sale of the company is completed to the PE’s.

I put in my two week with my previous job for this position, spent my own time and money during the onboarding process, took a background and drug test, only to be told the week before I was being hired that the position has been put on halt.

I now have no job, student loan debt payments to take care of, and rent to pay whilst looking for a new position. All of this while were heading into a recession. I'm absolutely devastated and feel betrayed. I sure feel dumb that I trusted this company and now I'm left in a bigger hole with no help from Zayo. Thanks upper management, I really do hope the money you saved gets you a big bonus, meanwhile the teams below you will remain understaffed ,underappreciated and underpaid.

There seems to be a huge disconnect between the handful of managers up top and the hard working employees below. No wonder why it looks to be a revolving door

The engineers, project managers, and support staff are all top notch, willing to put time in. Having quarterly bonuses can be a great structure for young workers who are not looking to start families or have a mortgage.  
However compensation does not go up.  Raises are like drowning in the desert, it can happen, but rarely and in unusual circumstances. The bulk of the compensation is based on quarterly bonuses, which once you string together 3+ bad quarters the wheels start falling off the bus.  
Recently the company has put in an effort to eliminate work from home options and centralizing all employment in Tulsa and Boulder/Denver.  There are efforts to harass and push out staff from other regions.
Simply put, it's a good place for a job if you live in Tulsa or Boulder, but if you are looking for a career, steer clear

Top Job Titles	Average Salary
Project manager 1 salary reported	$70,000 per year
Engineer 3 salaries reported	$81,667 per year
Account manager 3 salaries reported	$62,333 per year
Deal desk manager 3 salaries reported	$106,667 per year
Solutions engineer 8 salaries reported	$88,386 per year

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