barista

general manager

assistant manager

cashier

assistant general manager

Ziggis Coffee

The customers of this job were the best part, you get to meet all sorts of people. I've made several friends with customers through this job. The work responsibilities are okay. Making drinks is fun and once you get into the groove of it, it's easy enough. The night crew is pushed a bit more with the amount of responsibilities, there were times it was just 2 people from 2 pm until close at 7 pm, and they expected us out of there by around 7:15 pm.  Many downsides made the entire place a toxic work environment. Plenty of people would be nice to your face and talk badly about you behind your back, the gossip was unreal, the lies and all of the deception were so common, and the scheduling got messed up frequently. People would be scheduled for an opening shift but neither of them would have keys to get in so they'd have to call the manager or shift leads which resulted in the store opening late. Then there was the fact that two people would be told two different things so everyone had contradicting information, there was hypocrisy, people would say one thing and then do another. There was a lack of communication, and people would sit on their phones whenever they could instead of work which left very few people to do all the extra cleanings and work. Some people didn't always feel valued and then theres a huge play with favoritism, so favorites can get away with things others can't. A lot of people were on power trips, the nitpicking was insane and focused on the wrong things, one girl got written up for something outside of work. I loved the customers with this job, a select few of the employees were fabulous, but managment needs to take classes. 

The pay is minimum wage + tips, decent in tips when short-staffed or less than 5 people working during mornings. Low in tips and extra work for afternoon and evening shifts. The manager rushes bar training, not allowing new workers to learn correctly and thoroughly, scolding new workers for taking longer than 3 minutes to make drinks before they even learn the menu. I was getting part-time hours but the owners decided to continue hiring more new workers and cut current workers' hours to less than 20 a week, leading to 20+ workers for a small shop. Shift coverage is difficult, the manager has purposely avoided communicating with workers about people not coming in for their shift when they have known about it for several days. There were ZERO mandated breaks until recently. Owners genuinely do not know how to operate their shop, they don't know how to make any drinks or know the technical aspects of the shop. One owner in the past has treated a worker with false accusations and rude rumors. No raises until one year of working and even then it's a few cents raise. High schoolers/minors are supposed to be given parents' permission to work evening shifts (especially when alone) and they have neglected to do that. No direct deposit, pick up checks bi-monthly. Shift lead positions and higher up have weekly meetings with owners.

Positives are that co-workers are fun people and it is an easy job, shorter shifts, and the pay is good in the mornings. Free shift drinks after 3 months of working. 

The place I worked Had great coworkers, except the management. My boss always seemed on the edge of a mental break down and it put a lot of stress on me and the other employees. It felt like I was being singled out all the time and I feel that if you do not share the same interest as them you would be targeted more. The management made the coffee shop feel toxic even though all the other employees were kind.
I was lucky if I got 20 hours of work a week, even though I was told I would be getting 25-30 hours, and the pay and inconsistent tips made paying for bills overly difficult. The most frustrating part was that we were almost always understaffed even though none of us were working many hours. I don't know if that was because of poor schedule planning or the company not gaining enough hours to the Shop itself in order to keep the place afloat.
The job started out alright but then it slowly got worse and worse. I have never quit a job without putting in my two weeks first until this one.
Oh, also from my time working there I was not given a break or lunch once! I was told we were supposed to eat when it wasn't busy, but the problem was when we were not busy we would need to clean and do the daily checklist so even drinking the free drink was difficult.

The general manager at this store was always nice and accommodating, however, shift leads were not properly trained. Some of them will micromanage you even when you are correctly performing your job and watch your every move to wait until you make even the most minor mistake. I was not fully trained in most of positions besides cashier, so a lot of the time, I had to guess what to do, but still managed. They claim to be very open to answering questions, however, when you ask, they act very hostile (not even dumb questions). There have been times that I have gotten rude, annoyed gestures from shift leads when I asked solely because I was not taught. Customers were always super nice and fun to talk to, but I can't say the same thing about (some) employees. They will talk behind your back and sometimes the workplace seems very unwelcoming. Besides that, the job was fairly straightforward and easy. Also, there are barely any people working here and they are constantly short-staffed. If your shift needs coverage due to extenuating circumstances, it is literally impossible. I have never experienced that in any other job.  There are chill people who work there, but also people who take the position of leadership too seriously (probably because they have a lack of it in their everyday life). 

I’d like to start off saying that I’m sure these opinions differ by who owns the store since this is a franchise company. Corporate is okay, I wouldn’t call it the best, but also wouldn’t call it the worst. However, the owners of my store were unbearable. They had constant expectations that were out of reach, had little to zero regard for our comfortability level and safety, (ex: opening and closing by ourselves to cut costs whilst trying to hide it from corporate) and always had a careless attitude towards our personal lives. Our manager was overworked to an astronomical amount, with her frustrations trickling to us occasionally. At my store, the owners didn’t care for the health department, their employees, or anything other than the fact that they were losing money. Once minimum wage got raised they also took shift lead pay incentive away. Sometimes we just wanted corporate to come in and “save” us.. they didn’t. I genuinely loved my job for a long time, my coworkers were my friends, they were all wonderful people, and we all deserved a different attitude towards us. The company as a whole I don’t think is bad, but I think growing as quickly as they are leaves important stones unturned. 

I loved working at ziggis. I met so many very cool people and its a nice work environment. However the training process is awful. They kind of just throw you in their and expect you to learn everything pretty fast. I worked at a grand opening location and all the trainers from corporate came in so it was pretty chaotic considering none of us knew what we were doing and we had maybe one 4 hour training shift before we actually opened the store. On top of this, corporate decides to fire people out of no where. I know of at least 4 people at my location that got fired with no warning. It created a distrust between management and the other employees because of how unfair it was. Also the company runs things pretty cheap. They were a lot more worried about making sure labor was good then ensuring that we were staffed correctly. Corporate would rather have 2 people working a mid-day shift than ,god forbid, have labor go above 25%. My location was understaffed so often making it very chaotic and stressful. Management is great, corporate is not. Oh and tips are amazing, you leave morning shifts with at least 25. 

What is the best part of working at the company?
The coworkers are the best part of working at this company. I have met so many amazing, wonderful, and hardworking people at this job who continue to be some of the best people I know.

What is the most stressful part about working at the company?
Management did not have a lot of experience in motivating a team. Busy mornings were often a stressful and negative environment with management, and there was not an emphasis on team building or connection.

What is the work environment and culture like at the company?
The work environment was great when working with just coworkers. Most of the time, when management was present, there was no positive reassurance. Instead, it only added stress and negativity onto the job. Unfortunately, there wasn't established training for any employees, and most of the new hires don't receive adequate training.

What is a typical day like for you at the company?
A typical day consists of serving customers, making drinks, completing certain tasks (food pull, cleaning, restocking).

Store to store, culture can vary a lot. I liked the people and culture at my store, but even at one store it can change a lot depending on change of manager or turnover of employees. Overall, I had a mostly good experience there. The owners of my store didn't care much about our safety or trying to keep on good employees though. Ziggi's hires a lot of young adults in the age range of 18-25 usually. 
The most fun parts of the job was drink making and forming the very real bonds with your coworkers. The hardest parts of the job was going too many days on end pulling too many people's weights if coworkers were out sick and whatnot or getting rushes while solo in the building, which isn't corporate policy, but still happens at some stores. But hey, it makes you a faster and better barista and really shows you what you're made of when you put your all into it. 

What is the best part of working at the company?
being apart of a team and getting paid 

What is the most stressful part about working at the company?
no communication from the beginning that we were being let go due to overhire 

What is the work environment and culture like at the company?
The work environment was fast-paced and taught me a lot about customer service and teamwork. I enjoyed working with coworkers and appreciated the opportunity to gain experience. At times, communication regarding scheduling and staffing decisions could have been clearer. Overall, the culture encouraged teamwork and staying productive during busy shifts.

What is a typical day like for you at the company?
A typical day involved preparing drinks and food, helping customers at the register or drive-thru, cleaning and restocking supplies, and working with coworkers to keep things running smoothly during busy rushes.

This was a terrible job with extremely poor management. There was little to no training, yet certain employees were constantly criticized for doing things “wrong” instead of being given real guidance. Requests for feedback or help were ignored, while management micromanaged everything. Employees were set up to fail and then blamed for it.

Management regularly scheduled themselves overtime while cutting other employees hours to keep labor low, leaving shifts understaffed and stressful when it got busy. Breaks were inconsistent or nonexistent, and management taking tips was inappropriate and unfair. Management also clearly played favorites, which affected scheduling, treatment, and overall morale.

The work environment was very cliquey and toxic, with people talking badly about coworkers behind their backs. Overall, this is a poorly run, exhausting, and unfair place to work. I strongly advise against working here.

Top Job Titles	Average Salary
Barista 49 salaries reported	$13.49 per hour
General manager 33 salaries reported	$22.95 per hour
Assistant manager 22 salaries reported	$18.00 per hour
Cashier 8 salaries reported	$18.14 per hour
Assistant general manager 7 salaries reported	$15.43 per hour

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