account executive

account manager

commercial sales executive

direct sales representative

residential sales

Ziply Fiber

There is a saying - “people leave bad managers, not bad jobs”. 
This is what it was like working in the “Direct sales account executive” role. 

Pros: 
The pay is good with commission and a base salary along with having your miles comped. 

Cons: 
The managers are terrible especially the one at the top of the organization leading the sales team. He only cares about the numbers and is never available to help you out. The regional supervisors never had time either to lend a helping hand if you needed it. They are never in the field themselves so they don’t know what it’s like being face to face with prospects. You will always be expected to do more even if you can bring in 1-3 sales a day (which is better than 60% of people on the leaderboard out of the entire sales team). 


If your looking for a job that you can average 3-6k a month easy with little to no effort if you know how to sell then this job is great. But only if you can deal with being told everyday that you need to be doing more and you’re not doing good enough. If you love to be looked at as a number instead of a person, if you love to struggle on your own with no help, then this is the job for you. 


Overall the job itself was great and I liked it. I loved to go out and talk to people and work on my people skills. However, the management is what really turned me off about this job. I started to really hate getting in these morning calls as time whent on because they added no value to my sales ability. They never made me better at sales and only wasted my time in the morning. They are only about the numbers and never about what we need help with as a sales rep. I never felt cared for. And to top it all off, they will fire you for any chance they can muster up if they don’t like you or you don’t perform to their liking with no warning!!


Not a mature organization.
Functions like a 10 person startup, but it has nearly 1k employees. 

Management is not involved in your development. Have to be self motivated and resourceful. 

The culture is not very healthy, people are generally unhappy here. 

Company has a difficult time delivering the product to customers.
Inefficient processes cause delay  in service installation.  Creates a negative experience for customers and causes stress to employees. There are no solid workflows or procedures for installs to be successful.  A single order changes hands too many times.

Difficult to work with other departments. Things can change quickly and changes are not communicated down the line. 
New procedures are implemented without testing or analyzing for potential bottlenecks causing problems for customers and employees. 

Lack of documented processes and procedures. So when one person leaves the company, no one knows what to do or how they did their job causing issues for customers awaiting their service installation.

Innovation is not encouraged. Company doesn’t involve or consult with frontline employees on how to improve efficiencies. 




Working from home is the best thing that ever happened to me and I don't know why more companies don't encourage working from home.  If you are a parent, like I am, it makes it so much easier to be there for your kids before and after school, and still be able to work full time.  Ziply is fantastic at supporting their employees who work from home.  They have a very responsive IT department and they supply your computers and monitors, and if you need something replaced they will ship it out to you overnight.  Most of the positions at Ziply are union and come with really good union benefits.  Workplace culture is decent, especially since I have been remote since I started.  Overall, I have been very happy with my job here and it is the best job I have ever had.  

What is the best part of working at the company?
Ziply consistently stands out for its remarkable team. Not only are they genuinely compassionate, but they also go the extra mile to accommodate individuals with disabilities, always striving to provide the best service possible for their customers.

What is the most stressful part about working at the company?
We move FAST, like our Fiber internet. You need to be in motion and stay caught up.  It’s more fun than stressful.  

What is the work environment and culture like at the company?
Amazing. Many work from home.  The  employees believe in the product and the company and they strive to do their best every single day. 

What is a typical day like for you at the company?
Meetings, getting paperwork done, interacting with the community.

What is the best part of working at the company?
Paycheck, vacation and Union Protection

What is the most stressful part about working at the company?
Not knowing when your job is on the cutting block.  PS.  This has to do with accounting practices, not reality.

What is the work environment and culture like at the company?
You mostly work by yourself, which is great until you need help from others.  Management is de-centralized and often difficult to reach.

What is a typical day like for you at the company?
Drive an hour to work, check for work, check emails and Teams messages.  Drive another hour or two to work on obsolete carriers and try to limp them along for dial-tone customers.  If no work, do maintenance routines to last the day.  Sometimes work nights for maintenance.  Find a good place for lunch.  Drive an hour home.  Oh, and remember they watch GPS on phone and truck.

What is the best part of working at the company?
Being part of a start-up. While painful at times to watch the growing pains, including seeing what's coming having been there but having to watch them come to their own realizations over time, there's great challenge and reward in helping a company through this phase, in almost any capacity.

What is the most stressful part about working at the company?
Of all the sales channels, the commercial sales mid-market was a dismal failure of a model.

What is the work environment and culture like at the company?
Hunting focused, single minded sales pursuit on one hand. A woke infection on the other given their HQ location, etc.

What is a typical day like for you at the company?
No longer there so won't comment.

What is the best part of working at the company?
Leaving the company. Upper management doesn’t follow industry standards to install their fiber and if employees speak out. They are out 

Don’t waste your time 

What is the most stressful part about working at the company?
Listening to the inexperienced upper manage try to run a company from a few thousand miles away with no knowledge of the area they are making the decisions for.

What is the work environment and culture like at the company?
Say yes or you’re a liability. As son as the remote management came in, so did the problems that will ultimately bankrupt or cause the company to sell. 

What is a typical day like for you at the company?
Listening to inexperienced shot callers make decisions without long term effects in mind.

What is the best part of working at the company?
Working remotely, That's the only thing I can think of.

What is the most stressful part about working at the company?
Since was a start-up company, once the transition was taking place not enough training, no one to really reach out to for assistant it was the blind leading the blind.

What is the work environment and culture like at the company?
Very poor,  to much favoritism, not healthy no transparency.

What is a typical day like for you at the company?
non-stop communication via emails and phone conversations with clients and vendors putting out fires from previous companies or someone not being honest about Ziply Fiber customers being unhappy with Ziply Fiber.

 I am extremely disappointed with the leadership in the tech operations team at Ziply Fiber. It's apparent that they have no idea how to optimize their business processes. The decision-making seems disjointed and reactive, lacking any coherent strategy. This mismanagement has led to inefficiencies and frustrating experiences for customers.

Instead of proactively addressing issues, they seem to be playing catch-up, which is not what you'd expect from a company in the tech industry. Their inability to streamline operations and enhance customer service is glaring. I hope they take a hard look at their leadership and make the necessary changes to improve their operations. Until then, I cannot recommend Ziply Fiber to anyone expecting reliable and efficient service.

Door-to-door sales was easy since everybody hated Comcast and wanted a savior from terrible cable internet and switched to a Fiber optic internet that Ziply provides in its coverage. Management was unneeded though the structure is there, its function is unnecessary since all of the Sales Rep already know what to do and don't need useless meetings. Management also does not help with anything when Sales Rep are having a problem with their commission or trouble with customer, they were just kinda there being a relay to their boss who more likely to reject or takes so long to reply. Basically manager has no power to do anything other than a being a messenger, and get compensated from the work of the people they "manage"

Top Job Titles	Average Salary
Account executive 258 salaries reported	$62,211 per year
Account manager 50 salaries reported	$57,707 per year
Commercial sales executive 30 salaries reported	$63,054 per year
Direct sales representative 21 salaries reported	$68,561 per year
Residential sales 18 salaries reported	$76,794 per year

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