virtual assistant

executive assistant

Zirtual

This company cares more about the bottomline of earning money than they do about the virtual assistants or their clients. There are ethical concerns in how they handle their contract employees. They take credit for training their VAs when they provide no training. You come into the virtual assistant position already with the experienced you've gained other places. Their onboarding process only provides the history of the company and what templates they use. They don't properly onboard their new virtual assistants. This company needs to work on better SOP so that all VAs are better able to support their clients. There isn't an SOP for VAs to properly backup VAs who go on vacation or are out sick. 

The positive is that you get to work from home, which is important. However, the pay they give VAs is way below a standard executive assistant, especially for the amount of work that is expected.

As far as virtual assistant jobs go, this is one of the best companies I have worked with. There are plenty of opportunities for workload and I have met some really wonderful people and worked in industries I never would have thought I would like. I learn something new every day and have lost count of the apps I now have experience using. Most days are well balanced and easy to work through, though it can get a bit stressful when too many clients want something at the same time. Great lessons in time management and setting priorities. 

When I worked at Zirtual it was under different management.  I didn't work long under the new management so its hard to really fairly rate them.  At the time I was there, the company seemed in good order and then over night it shut down without any warning to their employees living hundreds of people unemployed!  Realizing that things happen that are out of control sometimes.  I would say that  the company now values its employees.  I learned a lot from this company and was able to branch out on my own and start my own VA business. 

They do value Work-Life Balance and when I was there they cared about their employees a great deal.

Employees aren’t supported. Businesses buy plans that allow them access to an admin assistant. The business can be as vague as they like about what tasks you have to do, so once you meet a client, and if they have tasks you aren’t interested or comfortable doing, you’re stuck. If a client is unhappy with the work you’re doing, instead of someone from Zirtual stepping in to try to repair the working relationship, you’re automatically removed from a job before they ever even hear your side of the story. They don’t care about their employees, they only care about the businesses who pay them to be match with a virtual assistant. Money is all that matters. 

Worked for zirtual.com for about 8 months. Liked the position mostly, but it was incredibly difficult to balance the 10 clients that were eventually given to me. My direct supervisor was incredibly supportive, and the teammates in my little "pod" were also wonderful. Then the company fired the entire workforce over the weekend with NO notice. This was in 2015, so I am a bit late with my review. From my understanding, the company was sold and instead of being employees with benefits, staff are now contracted out. 

What is the best part of working at the company?
The flexibility to work remotely.

What is the most stressful part about working at the company?
The clients bring able to cancel your contract with you without a conversation 

What is the work environment and culture like at the company?
The work environment was a collaborative community 

What is a typical day like for you at the company?
It depends on your client on what a typical day would be but for the most part a morning and afternoon check-in

Monday through Friday I worked office hours. I enjoyed having the diversity of clients.  Being of a curious mind, having to quickly learn the job fields of each clients, their personalities, likes, disliked, work style has always been a fun research for me.  My clients worked for large corporations from cyber securities, medical research, techology, and career management to small businesses of start ups, and entrepreneurs.

The actual tasks were frequently pretty interesting, but obviously not always; when you're doing hours of transcribing for very low pay, your patience wears pretty thin. I worked for them before the mass layoff several years ago, but it was bad then; they changed processes every few weeks until they eventually turned us into a template mill. "If your client wants this, use this exact template." Just hire people to write bots to do it then.

After 2 communications with the manager, you then process through to do a zoom meeting. After the zoom meeting, they put you in a 2-day training program that takes most of your day to complete before offering a position. Based on your training is when they decide to hire you. There's a better and more efficient way to interview and select your 1099 contractors than this. Don't waste your interviewer's time. 

I feel completely supported by my manager and know that they will have my back. Working remotely was an adjustment for me but they are there to help every step of the way. You have set hours that you must work/be available to your clients but it is flexible as to how you manage your own workload. I love my clients and love this job

Top Job Titles	Average Salary
Virtual assistant 5 salaries reported	$17.00 per hour
Executive assistant 1 salary reported	$3,250 per month

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