senior hris analyst

inside sales representative

customer success manager

Zocdoc

ZocDoc has a very welcoming and friendly job culture. I was responsible for a whole floor for about a year before we received  help due to expansion. I was responsible for the ten plus conference rooms, the six bathrooms, the cafeteria area, the office cubicles, and any request the office employees had due to maintenance. I learned how to handle more than one task under pressure sufficiently. I learned how to manage other employees, while still performing tasks of my own. I learned how to handle chaotic situations ensuring of a productive and sufficient outcome. When I was appointed to become the lunch manager I had to record lunch logistics and report back to my managers on a weekly basis in a meeting. That taught me how to communicate my ideas, how to brainstorm with a team to produce ideas to better the situations at hand. The hardest part of the job was the lack of structure in the management team, causing confusion and unnecessary stress, kind of like you had to figure it out yourself instead of clear instructions. The managers were nice but their managing skills were poor. My ex co-workers had to be one of the best assets to the job they were great team players and very positive people. Besides my ex co-workers the most enjoyable part of the job was taking pride in your work and getting noticed by the employees and the appreciation for our hard work.

I worked for Zocdoc for four years in both Client Operations and People Operations (HR) in their Scottsdale location. 

Zocdoc is a fast-paced company where things are constantly changing. This is in part due to the nature of the industry (healthcare meets tech), but also the shortsightedness of leadership. It seems like Zocdoc continues to rollout initiatives and processes without doing a proper impact analysis, often creating miscommunication and redundancies across multiple departments. 

There is also the sense that if you are not close to the business' bottom line (Technology, Sales), you are more expendable. Throughout my time there, I had constantly-changing managers, which it made it difficult to receive consistent coaching and mentorship. My roles often lacked career pathing and my teams lacked strong business strategies to follow. Ultimately, there was no real investment/support from senior leadership in the work my teams did, making it hard to have a meaningful impact. 

Zocdoc does have a strong mission (give power to the patient) that's easy to get behind and the Scottsdale office has a very welcoming, community-centered culture. The benefits are great and the people who work there really care about what they do.

Zocdoc has an amazing culture. Full health benefits. Paid vacation. Free lunch and snacks. Great people. Fun atmosphere with occasional surprises like company celebrations and happy hours. The culture is the real win for the company. 

However, if you're looking to grow, look elsewhere. High turnover in sales. There used to be potential to make GREAT money but they have since capped commission for most roles. You cannot move inter departmentally no matter how hard you try and the only way you move up is MAYBE if you work there for 5-10 years or kiss butt all the time. Work ethic often times gets overlooked.

Great company to gain some experience, get a quick jump start out of college and learn how to sell the right way. If you want to stick in a sales or account management position forever then I highly recommend Zocdoc. If you're looking to grow and develop into a higher role, look elsewhere.

Bad if you actually need a job for more than two months. I'm sure other people told you all the cautions to worry about with this company. Believe them. The people who lasted long at this company lasted by sheer luck (good timing, good territory, they know how to politic and developed the right relationships with management) If you want to get in and get out and make a quick buck during a transition, take this job. If you want to be with a company for more than a year, the odds of doing that here are 100 to 1. If you are going to be inside the NY office, disregard this review. If you are an outside sales rep, you will be treated poorly. If you take the job 1) have a backup plan 2) make sure you don't have mouths to feed 3) if you get terminated, you will only have a weeks notice. Sometimes less than a week. 4) they change their policies every single day, but will not adjust your quota for their "throw a bunch of stuff at the wall and see what sticks" campaigns. That means if their "new initiative" fails and you don't sell as a result... Well.. Bye bye then.

I learned a lot about my career and priorities from Zocdoc. I was often thrown challenges to figure out that helped me to grow. I learned a lot of what NOT to do from leadership. Only certain teams and people were given proper advancement opportunities. The culture used to be incredible. When I started working at Zocdoc, I really felt like I was part of something awesome, I was part of something that was helping people. Zocdoc had a rare culture and I had an awesome team. As leadership, business model and company structure shifted, the culture slowly started to die. All the good people left. I realized that I was pretty underpaid for average standards, given my experience, but I had to leave in order to excel at all. The company events were awesome but the person doing most of them left and a lot of the culture left with her.

Zocdoc's strength is they hire incredible people, and it's amazing to come in and work with all of them. They have free lunch and great benefits.

The company however, does not exactly know what it wants to be. Rather than giving a real explanation of how they will compete in the health industry they commonly give vague jargon and no real direction. 

The facilities (NY office) are just plain bad and the whole time I worked there (3+ years) nothing was done to fix bad bathrooms, overcrowding and lack of natural light. They eventually worked on a "redesign" that was basically a lobby for new applicants and a few engineers. 

The compensation is not very good compared to similar jobs, and  advancement is difficult.

At ZocDoc, I sold directly to doctors and small business owners SaaS software. The sales process is unique because the majority of the sales process is getting to the actual decision maker. Management is very young and thus is going through growing pains. They are often busy hiring new staff and understanding their role. Co-workers are great as ZocDoc hires young, energetic, and enthusiastic people. The hardest portion of the position was overcoming the challenges of getting to the decision maker/owner of the practice. The most enjoyable aspect of working at ZocDoc is the awesome people it hires and the workplace benefits offered to all of its employees.

A typical day would include anywhere from 80 to 100 dials on the phone, speaking to doctors and office managers at physician offices. The job required expert customer service and sales experience. Managers would run weekly competitions to keep people motivated and excited. We were given free food and free united health care, benfits were great. Hardest part of the job was staying motivated while doing the same thing over and over again. Also since the company is so young the management isnt tried and tested, so the managers are always doing things differently which can make for an unorganized work place with confusion at times.

What is the best part of working at the company?
The brand name and remote work option 

What is the most stressful part about working at the company?
Inconsistent practices across teams and inequities that are created as a result of having loyalty to the company. Also the product is no longer unique they have a lot of innovative competitive companies who have outshined them 

What is the work environment and culture like at the company?
Fake within the team/department I was part of

What is a typical day like for you at the company?
A lot of demanding emails from leadership

If you've done indoor sales before than this isn't much different. The work day is typical to that of a sales job.

The atmosphere was very pleasing. They've done some renovating and the office is colorful for the most part. However, the workplace culture is sub par. The company is behind the ball in sensitivity training and at times can be very juvenile. 

The hardest part of the job was not having any clear path for promotion or opportunity no to mention the lack of training. The company has a very "make it up as we go" approach to most things.

Top Job Titles	Average Salary
Senior hris analyst 1 salary reported	$129,000 per year
Inside sales representative 1 salary reported	$85,000 per year
Customer success manager 1 salary reported	$79,062 per year

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