territory manager

account coordinator

technical support specialist

regulatory affairs specialist

software engineer

Zoll Medical Corporation

PRO Still very young management maturity which can be a good thing if you don't like the discipline, strategy and process. Single engineering product, and company strengths and management values are based on engineering., and it's a beautiful building.
CONFirst of all, management is aware of the poor reviews they've been receiving lately and has an internal initiative to improve their image since they had so many problems hiring people to move to Pittsburgh. That said, be careful of recent reviews!! Look at the trends in review and you'll all of a sudden see their ratings improve from an average of 2 starting this spring. What kind of management does that?
Second, the company is run by a project manager who has referred to non-engineering roles as necessary evils. He has the wrong people in the wrong roles the intake seniors and supervisors as well as, reimbursement and collections are horrific constantly changing processes never a "real process for anything"  there is constant mirco-managing and undermining.
Third, the LifeVest, the flagship, is referred to as the "Lie Vest" by the physicians and community because of bad marketing and sales policies, the amount of burn churn, and overselling. Patient's are told they are approved for this high cost DME - but actually are not, then hit with thousands in medical costs. They promote false stats, as they have grown so quickly they haven't been able to keep up and no not had any real data for two years.  It's only a matter of time before they are sued for entrapment, a competitor comes to the market or the attorney general steps in to question their billing practices. That pretty much sums up things here. The intake department is by far the worst department to work for, they had hired a Director who had vision and concerns with policy and procedures, she was ousted .  This company is run by the "old ole boys/ girls" same group of people who started it 7 years ago. They need stronger values, maturity, and less micro management .

1. Inadequate Compensation- The pay does not align with the level of work required, leading to dissatisfaction. This was brought up to upper management recently, there are no plans for increases. 
2. Unrealistic Expectations - Management's expectations for COPAs feel out of touch with the realities on the ground. Even when issues are beyond our control, the responsibility frequently falls on us. Some accounts refuse to work with you, and that is just simply your fault! Harass them to no end, and don't ask for help! Bogus territory assignments that make no sense at all. This also causes an immense amount of stress, then leads to micromanagement. 
3. Micromanagement- I find the work environment to be characterized by excessive micromanagement. We have frequent meetings that often reiterate the same points without addressing the core issues, which contributes to a sense of inefficiency for the whole team. 
4. Favoritism- Favoritism is noticeable among upper management and certain COPAs, which undermined morale and fairness within the team. Some COPAs are able to do the bare minimum, or get special privileges due to this and it is very apparent. 
5. Outdated Systems- The products and support provided are outdated, and the one-size-fits-all approach to managing different territories do not account for unique challenges faced by individual areas. Not to mention, the product now has competition.
6. IT Issues- Expect frequent IT issues that effect your ability to get work done. Then getting reamed for asking why the company can not invest in other tech.

What is the best part of working at the company?
the pay is decent to start with.

What is the most stressful part about working at the company?
The training is shabby, You are trained by trial and error rather than classroom format. The mentoring process is more punitive, than helpful, and you are put on a performance improvement plan during training, (the same plan as a tenured employee. The materials are vague, out of date, and the management doesn't interact with staff unless its a meeting, You are expected to have 5% error rate and over 30 accounts completed every day. Too many miscommunication opportunities and the rules and policies are left to interpretation of the person who is looking at the account you worked on. If you are looking for stability in the Intake Specialist position, it isn't there. Turnover is constant, and management seems not to care.

What is the work environment and culture like at the company?
Stressful, and cold, you are told it is a hybrid job but the requirements for that position are impossible to reach, You have to fight with management to get results corrected that are in error, You have to worry about your numbers rather than getting the satisfaction of helping the patients get the care they need.

What is a typical day like for you at the company?
You go in, sit by yourself in a small cubicle, work on files, and get a report every day of which ones you got wrong, right, and then you have to learn why the ones you got wrong were wrong in their eyes.

It would actually be a great place to work. However if you were to encounter a problem with someone and you plan on being the bigger person and just ignore it, think again. I was doing great, not because I just THINK so, because I was told so by supervisors and management. I learned things quickly and excelled at what I was doing. The problem was with a petty older woman that didn't like me because I didn't have to the job she did, she hated it. She started harassing me and I wasn't the only one that complained about her. People who have been there 3-7 years complained too. She was also a temp but she also had family that worked there for a long time. I brought it to there attention from the first day she started with me. For 2 months this went on, all the while I was trying to ask about other positions in the building to alleviate the problem on my own. I talked to 2 line leads, 3 supervisors and our main boss. Nothing... it got so bad that she would just stand up and start yelling and acting out at me for anything she could find whether it was a big deal or not. People stopped working to see this... anyway its a long story but all and all.. would be a perfect place but they have allot of young and first time supervisors that simply don't have the experience to deal with someone like that. Thats just my own experience. I would look around a bit before going there..

There were no typical days with the patients needs coming first.  Essentially though a typical day consisted of picking up inventory at UPS designated facilities by Zoll 
Checking the app for calls 
Picking up a call 
Checking in with the account coordinator and regional manager 
Then getting the go ahead to collaborate with hospital and medical staff patients and their families to delivery the prescribed medical device and to safely fit and protect the patient. 

I learned the how and why of the importance of my medical knowledge experience and expertise as they made me better at my job 
I also learned ways the company could improve and that they seemed indifferent to improving at some level. Some apathy was their work place culture and difffusion of responsibility when it came to respecting their contractors as with contractors non of their patients would get fitted, and the company would have no business or customers. 

Dealing with their medically  unknowledgeable IT department was challenging but more like unneeded frustration. 

Making sure the patient along with patients family got the complete health care and understanding they needed. 



The stockroom/shipping & receiving group at Zoll Medical is just about the worst job a person can have! I worked there in the stockroom for a man who is the most miserable person alive. His entire goal is to make the people work under him as miserable as possible. The entire materials dept at Zoll is just sad. It's managed by a guy who lets all kinds of abuse go on in his dept.. In my two plus years there I've seen fistfights with no repercussions for anyone, drug issues, I could go on and on. The shipping and receiving group is run by two supervisors and a group leader all who are no better than the stockroom guy and who regularly abuse their employees.. 

The best day of my work history was the day that I quit that job! If you are desperate for a job till you can find a good one and this is what's available at the moment just know that you will not be treated with any respect whatsoever and that you will be mistreated till they see what your breaking point is (I've seen them an 18 year old cry and laugh about it)  I'm not writing this review to be vindictive but rather informative. I was so happy when I got the job at Zoll and by the end of my first week realized I had to get another job.

In AAC, day shift is glaringly favored and allowed to get away with time, aux and queue manipulation to reflect more favorable numbers in regards to meeting and exceeding goals. Management and HR were extremely dismissive in any attempts to assist in restructuring goal expectations or transferring to other departments that may better suit an employees skillset, simply stating "the numbers are what they are and will be met or a different conversation will be had in the future." They were and still are short staffed, showing very little urgency to fill schedule voids, leaving agents to essentially drown in tasks and stress. Rather than actually looking for the sometimes blatant root of the problem, such as tenured agents not adhering to aux and queue protocol, they prefer to put others on action plans and ultimately let them go or let the stress of the situation escalate to the point that they quit. The pay/raises for the expected workload are laughable and excused under a "discontinued tax break", even though last year's profits rose over 20% from the year prior. This company does not have your best interest at heart, only their bottom line and squeezing everything they can out of their entry level grunts. Skip the application on this one. 

A typical day at work started review inquiries from international sales ad business partners early in the morning as many of them are 5 ~ 16 hours ahead of the headquarter. My priority is to proceed urgent inquiries in Product Registration and International Tender Support. I focused on communication with cross departmental to get support of documents, proceed general support to all inquiries in the morning. The afternoon is typical routine such as communicate with teams and managements if any special issues or resources I may need; sending out all doucments by Email or UPS and file the completed inquiries into international database or, make hard copies as needed. 

The hardest part of the job is to find the time for cross departmental  management for discussion, signing documents and/or ask for help due to the tight schecules for all of them such as attorney and all VPs.

The most enjoyable part of the job is receiing the thank you notes from the sales, the international business partners and the coworkers withing the organization.

Very little to no organization at the company, you must be glued to your phone in order to possibly pick up work ( its gone in seconds), if you go out on assignments and the patient doesn't show up/ changes their mind, you will not be paid and have lost money from your own pocket. You frequently don't have the equipment needed to do your job, Management is unresponsive for the most part and they will often assign you work and then take it and give it to someone else if you can't get there fast enough. They limit their PSRs earning ability and instead of assigning the PSRs they have more work, they opt to bring in new ones. They often ask you to travel hours away for minimal reimbursement. No advancement in the company. No clear communication. The AC's who dole out work are varied and you never know who you are working with. The Jax AC recently left, the replacement is never in office, many other staff have recently left and the whole area isn't being managed well. A  decent part time job for someone who is on their phone 24/7 and doesn't need to earn more than a few hundred a week. Definitely not stable for anyone looking for a more career like opportunity. 

Overall this is a good place to work for entry level employees.  The pay is basically the same within a few dollars for most  positions. So most moves are lateral across departments regardless if you are in production, support, clerical, or customer service role. Unfortunately growth is slow. There are not a lot of opportunities to bid on new positions. I can't speak for all departments but there doesn't seem to be a clear career path in place for employees. How to advance is a mystery other than being well liked. Blatant favoritism is worse here that other places I have worked.  Benefits are okay.  Nice vacation to start compared to most companies but you must accrue hours before you can use them. Its all one bank and there is zero sick time available. Nice 401K match but you must be here 6-7 years before you are fully vested. The rest are typical or meh. There is more emphasis on being a seat warmer than just getting the job done and done well. The pay ranges really need to be evaluated and raised. Especially for skilled labor and positions requiring experience and a degree.  Overall good culture. 

Top Job Titles	Average Salary
Territory manager 3 salaries reported	$95,000 per year
Account coordinator 4 salaries reported	$19.75 per hour
Technical support specialist 1 salary reported	$92,500 per year
Regulatory affairs specialist 3 salaries reported	$128,333 per year
Software engineer 5 salaries reported	$104,002 per year

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