ambassador

assistant hotel manager

area manager

it support

project manager

citizenM

I have watched new hires come in with a twinkle in their eyes over over, and then I watch that light slowly leave. Upper Management doesn't care about what happens on the floor. They try to avoid OT even if it means 2 people taking care of the entire hotel. My hotel manager promises things that never happen. Some will get full training. Others just dont. And are told "that's how life works as an adult, sometimes you just have to figure it out." The overnight team is just a different entity from the day shift. They work 3x Harder than anyone on day shift with only 3 employees. One of those 3, not even having any training and being expected to be helpful. It's just a pitiful experience over all. I hope that the hotel manager gets fired and replaced with someone who truly cares about their employees and doesn't laugh after having to fire someone, in front of the entire team. So many double standards as well. And SUCH A CLIQUE FORWARD hotel. If you aren't considered a part of the circle you will get fired or squeezed out to quit eventually. 


Worked as an ambassador for CitizenM hotel Times Square. I was trained in different sections such as front desk specialist, barista, bartender, overall helper, receptionist, pantry and kitchen support.

My daily job position was chose by the MOD before starting my shift. I learned to work with people from different work background which expand my knowledge. As well, I learned the hospitality business in a hectic location such as Times Square. I always enjoyed working closely with the support/reservation department located in the Netherland. I learned the hotel's software, customer service, hospitality and enjoyed helping daily guest's questions and suggestions. I enjoyed helping different guests, especially to those with Spanish background since I speak the language. I also enjoyed bartending for events at their rooftop bar, and supporting with the preparation of hors d' oeuvre for weekly events. 

The hardest part of the job was not having a specific schedule, but mostly not knowing our schedule within weeks in advance.
The most enjoyable aspect was to meet people from all over the world.

Bartending working in the kitchen or front desk attendant were all possible day to day or even within the same day depending on the flow of people. Always something to do even if it's practicing a cocktail or making the perfect macchiato. 
The people are great all the way to the top and I don't mean just one location I've visited multiple and they've nailed it every time, the be yourself and work hard to get ahead has never been a realer in any place. The Day and Night Ambassadors are what make the company its money and they treat them with the respect and care that shows they understand that (it's in their values and on display all over the company).

The hardest thing other than the rare unruly guest is the training to learn each station but with the champions (you'll get that later) and coworkers by your side you will pick it up faster than you expect. Every part honestly becomes enjoyable with the teams they build to grow with you and support you.


It can be brutal. You are basically doing the work of 2+ people so they can cut down on labor. You are paid well but they can take away your 20% bonus at any time for any reason. Endless corporate lingo and team building nonsense that does not feel productive or motivating. You have to conform to their way of doing things despite their mantra that they want you to "be yourself." They want you to be exactly what will please the guests in the hotel and nothing else. Everything about it feels fake. If you are not constantly interacting with the hotel guests and making small talk then you will be spoken to. It is exhausting. They will tell you how great the company is over and over again, but they never ask how you feel about it.

This is a fantastic company to work with. You will have support on all aspects of the job, both from your team, management, and even the CEO,CFO,COO, and the owner. You will meet them and they are all wonderful people. However, this company has a very "cultic" vibe, if you change your vibe or mindset, they will notice and find ways to "let you go" but on their terms and not yours. I would not trust any of the managers with anything personal going on in your life, they will use it against you. Other than that, it's an amazing opportunity to work for a growing hotel.

If you’re looking for Normalcy  - Stagnant environment this is not the place. They are 100% all about thinking outside the box . All though I’m not with the company anymore, I will not be that person to unfairly bash them. Working here you will meet authentic folks from all walks of life and that’s what makes them and industry disruption. This company brought vulnerability out of me and mans me fell like family from the start of the employment journey. Trust me I have not one regret awesome Management team.  

Wish they would’ve been more transparent about my departure. I understand HR and what you can and can’t say but I left without truly knowing why I wasn’t a good fit . How can a person fix something if they don’t know what they need to work on . 

Citizen M is a nice place to work with considering its location in downtown Manhattan. However, the chances of promotion or in a higher level of work as an administrative duty is quite a nil. I like to interact with the guest of diversified nationalities. We are under an agency or a manning contractor administratively and payroll concerns. But direct management provides us free meals which are a great factor to save cost.
The hardest part is having to do multiple jobs reserved actually to two people to save agency additional overhead cost. The most enjoyable part is, of course, the tips you get once in a while servicing guests needs ASAP.

What is the best part of working at the company?
The freedom to do your job in the way that suits you. 

What is the most stressful part about working at the company?
Some departments at CitizenM are more stressful to work with than others. I found only one department was very stressful to work with. 

What is the work environment and culture like at the company?
The work environment is artistic with a lot of freedom of expression types. The culture would appeal more to extroverts.

What is a typical day like for you at the company?
A typical day for my position was very comfortable. Working at my own pace while making a difference with the hotels.

In my opinion from attending the casting event the typical day would look like serving and helping guests the right way.  To become and leader first we must learn how to serve.  The work place culture is very diverse which I love I will have a great group of co workers.  I learned so much already from meeting and getting to know the staff that is apart of the company as well as my fellow great co workers.

Amazing culture , company, and people. The general manager is one of the best. She’s hard working, supportive and kind. Managers are very great as well. All the people you will come across will be some of the best in this business. Be kind to them all and realize you’re working with some very highly talented individuals that have yet to show you how special they are. Always a pleasure. 

Top Job Titles	Average Salary
Ambassador 69 salaries reported	$29.84 per hour
Assistant hotel manager 7 salaries reported	$83,308 per year
Area manager 10 salaries reported	$10,595 per month
It support 2 salaries reported	$85,000 per year
Project manager 4 salaries reported	$118,226 per year

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