customer service representative

account executive

senior account executive

account manager

senior software engineer

ezCater

Company Culture: A positive and inclusive company culture is crucial for employee satisfaction. 

Work-Life Balance: Offers a healthy work-life balance, flexible schedules, and remote work options can enhance the overall employee experience. 

Career Development Opportunities: They invest in employee development, provide opportunities for skill-building and career advancement.

Compensation and Benefits: Competitive salaries, comprehensive benefits packages, and additional perks can contribute to employee satisfaction. This includes health insurance, retirement plans, and other incentives.

Innovation and Learning: Companies that encourage innovation and provide opportunities for continuous learning and professional growth tend to attract employees who are motivated and engaged.

Recognition and Appreciation: Regular recognition of employees' contributions and efforts, whether through formal awards or informal appreciation, can contribute to a positive work environment.

Diversity and Inclusion: A commitment to diversity and inclusion fosters a workplace where employees feel valued and respected. Companies that prioritize diversity often have a richer and more dynamic workplace culture.

Social Responsibility: Many employees value working for companies that demonstrate a commitment to social responsibility and sustainability. This could involve environmentally friendly practices, community engagement, or philanthropic initiatives.

Effective Leadership: Strong leadership that communicates a clear vision, values employee input, and actively addresses concerns can positively impact the work culture.

I actually really loved ezCater... for a little while. Training was way too long but thorough enough that when I got on the floor, I felt pretty okay. I was diagnosed with a severe disability and had to leave, which they understood. We had the understanding that, if and when things cleared up, I would be welcomed back. After reapplying and going through their insanely tedious process for interviewing, they never called me for the final interview even though they rescheduled it like 4 times after never showing up. FINALLY I got them on call and they said they couldn't accept me back because my "metrics" weren't high enough?? I was on the leaderboard every single DAY. Every day. I had a super high call acceptance rate, was well within our time code metrics to the point my supervisor commended me on it every week in our weekly meetings, my QA scores were so good they had me sitting in on training for QA so I could apply for it when a position opened. But my metrics were bad??? No. Just don't bother applying if you've had anything bad in your life happen. They pretend to care, but they'd much rather not have to deal with you.

This job was like a dream - flexible schedule, great coworkers, lots of opportunity for advancement. It was the first time where I enjoyed clocking in to my job each day! Unfortunately, when the pandemic hit, they pretty quickly let my teammates and I go, despite previous assurances that layoffs would not occur. While I understand this was unavoidable for most companies with the pandemic, it was disappointing to hear how valued you are on a regular basis, only to be given the axe pretty quickly when stuff hit the fan. It seems like there was a bit of a disconnect between upper management decisions, and what was told to those of us on the bottom of the ladder despite promises of transparency. Ultimately, this is probably no different from most companies, and it was a pretty good company overall to work for. In fact, when talking with other former coworkers who were also laid off, we agreed that we would still love to come back if ever given the chance. 

Great company for an entry-level employee or someone with minimal work experience. This is nothing shy of a call center so approach accordingly. Yes, you get the almost standard suite of perks (unlimited PTO, snacks and catered lunches/breakfasts, and beer) all of which are great but be warned there are definitely "expectations" that come with these things. There are more cliques than high school in this particular location (average age of employees is about 23-25) and if you choose not to participate you'll see your opportunities start to dwindle. If you're the type to play the game and value money over integrity...you'll promote fast. Procedures constantly change, sometimes daily, and you're expected to keep yourself updated with no real tools after the initial training. If you want to combine work and your personal life so much so that you live with people you work with and you hang out at work on your off days; work here.

This was the first job that showed me being happy or close to it at a job was a possibility. From the culture to the focus and training on being customer oriented and employee development, this job taught me a lot about growth and how much control I can have over the direction of my career with the right company. I was sad to see CO-VID 19 affect my time here, along with so many others, but I am grateful for the time I gained here to learn and be enveloped into the structure of this company. Management was heavily involved with the success of the teams. While the level of customer service was sometimes a bit stressful to meet, the autonomy we had to figure out our own problems along with the customer's or caterer's made it all worth it in the end.

Poor all around Management and leadership in the Denver office. The people who have been put in place to lead the call center lack professionalism,  experience, emotional intelligence & direct experience managing front line agents. The 2 Managers in Denver have to run everything up the corporate chain in Boston, and make little or no decisions. Likable and agreeable agents are promoted into supervisory positions regardless of their leadership/supervisory experience. The front line agents are not well supported, under the guise of "autonomy" agents are left to deal with angry customers and escalated problems. Supervisors and Managers  are so far away from the day to day tasks that they have a hard time supporting their teams.

I loved working at ezCater, was crushed when the mass layoff of 2020 happened. Their FlexTime policy endeared them forever, as this was the first job where a 5-10 min tardiness didn’t cause emotional and psychological distress. The people I worked with were astute and well chosen for their positions.  The benefits were numerous and when I expressed the desire to be home with my fur baby, I was allowed a work from home schedule, without any issue whatsoever. This was also one of my first working experiences where I felt like all my coworkers were there to fully support each other, not just step on top of you, or throw you under the bus for a promotion or recognition.  Founder/CEO was accessible, approachable and spent time with every new group of employees.  Loved my job, was happy to go to work and give my all.

The company itself is amazing. The biggest issue they have is poor management. The supervisor positions are not correct as someone is judging someone on their performance when they are not even working with them directly. Yet they are assigned to them? Very confusing. To be told you are not "cut out for the job" and told "you were advised to do certain things better" makes no sense at all to me. Especially with my health condition that they were well aware of. The supervisors have no heart for their employees and instead ridicule them of their mistakes instead of helping them get better. It is a poorly run hiring style for their supervisors, that it will end up in the end ruining their company.

This is a great place to work. It's moved beyond a start up in the fact that it is successful but is still a creative environment. The company has really grown recently and with it comes a lot of value; new management, practices, tools for success, and opportunity. 

Great perks with free food, beer friday's, and random cupcakes, but also a group of people that are really passionate about the company. Very flexible hours and able to have a life outside of work. As we continue to grow pay and benefits keep improving.

Hard work is rewarded and commissions are uncapped. Things can change and shift gears often but this is expected with any quickly growing company.

Ever since the CEO switched, things have taken a turn for the worse. I've had 5 different senior managers try new things with my team, before they were eventually laid off or moved to another position. 

There is no groundwork for who takes responsibility over different practices, and they can be forked over to different departments at the turn of a switch. 

I also no longer feel comfortable attending in-person gatherings due to another employee. A situation that was handled incredibly poorly in my own opinion.

Top Job Titles	Average Salary
Customer service representative 9 salaries reported	$50,111 per year
Account executive 6 salaries reported	$83,167 per year
Senior account executive 3 salaries reported	$83,333 per year
Account manager 6 salaries reported	$77,500 per year
Senior software engineer 4 salaries reported	$180,500 per year

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