restaurant manager

team leader

area manager

payroll coordinator

operations manager

iServ, LLC

I was not there long enough to tell about advancement but I CAN tell you we had an amazing team and excellent management who truly cared about the employees and that our guests received too notch quality and service. They understood the concept that content employees helped generate and atmosphere resulting in customer satisfaction. I would work for this team again any day. I never went to work dreading it.....I was always excited to be there and we had some of the greatest repeat customers ever! I loved seeing our local businesses and police department and federal law enforcement agencies come in over and over again. That's one way you know the business you are working for has a great community reputation. COVID 19 has hurt many businesses but I sincerely hope Sonny's BBQ in Brunswick continues providing the same standard they did while I was there. At that time, we did not serve alcohol....if anything, I believe that enhanced the guest experience. I am not sure of the difference now. I know they started again a couple of weeks ago....if business drops at all....I would yank it quickly. I just know there are some fantastic people there and my experience there was a blessing from God.

Compared to the previous 5 companies I have worked for in my past, iServ is the most caring company by far. I have witnessed countless times they have gone above and beyond to help our their team members - from management to part-time hourly employees. The company is run with strong values which they adhere to without fault. From college sponsorships, financial help, to several community service events annually, iServ is always looking to help where needed. 
I also love the diversity of the team, as you will find people from all walks of life within the restaurants and home office. Although scanning across FL and GA, the company does a great job of making everyone feel like a member of a big family, holding several events throughout the year to bring the different locations together. 
As a member of the home office, I witness on a daily basis the constant communication betweek upper management and each individual store.  You will never feel like "just an employee" with this company. There is also a lot of opportunity for growth if that is what you are looking for. Most of our management is hired from within! 

I worked at sonnys for 6 months and i absolutely loved it. Besides the poor management i was experiencing a financial hardship and i didn't have a car or place to live the manager told me to let them know when i could come in and after not showing up one day i was fired. I understand its not good to have a server not show up but they knew i was going through alot and didnt give me a chance. I moved out of town and applied to another sonnys franchise and got the job worked 4 days training and the manager called and told me he couldnt offer me employment anymore and gave me no reason just kept saying he wasnt at liberty to discuss it with me. I also understand everyone is hired on a probationary period and they can fire you at any time. But i was extremely experienced even the server that was training me would just let me take over her section and take all orders ring them all in and serve them and collect payment. I thought i was a good employee for them but they fired me without any reason. I was really looking forward to being a long time server but now i guess i cant. Besides all things i thought that was really unfair

I enjoyed working at Sonny's because the money was good and it was a relatively easy serving job. It was easy to get hours and have a flexible schedule. A lot is expected of the servers though. You have to cash out your own tables when they didn't have a cashier, run food, bus your own tables, seat your own guests, and the side work is a bit ridiculous including rolling silverware. Some of the side work at Sonny's is normal like at most restaurants I've worked at like rolling silverware and making sure your tables are clean, stocked, and floors swept, but they should have a seater and a cashier, and tone down the side work that's expected. Management was okay at best at the time I was employed there. I was disappointed after I left because I enjoyed most of the staff, the ease of the serving job itself, and also the amount of money you could make there. And no benefits were offered to my recollection. There was always the ability to learn other positions and move up in the company, which I liked. Overall, a good place to work for the money and having an easy serving job. If they had seaters, especially on weekends, and had a cashier full time, and eased up some on the side work, it'd be a fantastic place to work.

My co-workers were very nice and helpful when I asked for help. The only thing though was that I had little to none training for working the drive-through window and when it got really busy and I didn't know a certain thing, I'd always have to go t the front and ask a server or someone else for help on what to do. Which agitated not only the customer, but myself, and sometimes the person I asked for help.! I always stayed busy with going from making food for the salad bar to keeping it clean, to dropping everything I was doing when I heard the drive-through beep. Sonny's is a nice place to dine, the servers are very courteous to customers and makes them feel at home, but working in the kitchen knowing the little that I did from training was hard at first. I managed though and caught up with the flow eventually, and everything was okay; except for the fact that we had no kind of AC back there and multiple ovens.!

My typical day consist of running a shift to company standards meaning maintain appropriate labor as well as meat variants. I was responsible for maintaining a positive atmosphere among guest and employees. I have been responsible for employee scheduling which in a restaurant means knowing your team and how best to schedule them to best benefit your business. The most enjoyable part of my job was building a team which you can see grow not only through cohesion but through the ability encompass more responsibility using less time and less people.  The hardest part of my job was attempting to generate more sales in a low volume store the only way I was able to supplement an increase is sales was the increase in catering by taking a firm stance on community involvement.

Sonny's is a great place to work if you're just starting out as a server and you want to gain some experience to go somewhere else, but that is exactly what you need to do. There really isn't any moving up...the bar is never busy and you don't make much, managers make less than the servers, etc.

The customers are really rude and demanding, and management never has your back. They create policies they want you to enforce but when a guest complains about the policy they apologize and let them get what they want so that you look like a bad server. 

The money you make is absolutely not worth the massive amounts of side work you have to do, as well as the work it takes to wait on your tables due to things like all you can eat meals.

My job at Sonny's BBQ consists, everyday, of working together. Whether its co-workers, managers, or guests, my place is to balance every need and ensure the happiness of the entire restaurant. By doing this, my team and I are able to sustain an outstanding work environment where we feel free to communicate with each other and there are no problems when it comes to fixing any issues that may occur during the day. The hardest part of my job is delivering bad news. The smallest thing can alter a guest's visit, and sometimes those things are out of our control. However, the best part is when I can make a real connection with a guest and they come back as a new friend.

While working here, I had a terrible time.
    -I was often burned because the equipment is not set up to avoid that. 
    -I was often yelled at for the mistakes others made
    -I was giving conflicting info by the same person, and yelled at for any
          'mistakes', which is in actuality what they told me to do
    -The staff often seemed hostile, which isn't so unusual in hot kitchens, 
          but no one ever apologized later

It does not help that the AC is very dated, and as such the kitchen is incredibly hot, making even a four hour shift very draining.

Overall, the situation got so bad that I actually had to give myself and some other staff multiple pep talks in a day, sometimes even before going to work, just to show up. The environment in that Sonny's was not worth anywhere near $10 an hour.

I had to pay my own way through college, and Sonny's BBQ is how I did it. I mostly serve tables to make my living, but I also picked up shifts as a host, cashier, bartender, dish washer, and cook fir extra hours and experience. I have worked full-time the entire time I have worked here. I interact daily with guests, which is the most challenging and rewarding part of my job. I make sure that I am an example to my co-workers of a healthy work ethic and I try to embody empathy in my daily work. The co-workers I have met here have become my best friends, and I spend a lot of my free time with them after work and on my breaks.

Top Job Titles	Average Salary
Restaurant manager 84 salaries reported	$54,988 per year
Team leader 24 salaries reported	$16.54 per hour
Area manager 3 salaries reported	$100,000 per year
Payroll coordinator 1 salary reported	$50,000 per year
Operations manager 2 salaries reported	$66,500 per year

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