host/hostess

security officer

sous chef

cook

audio visual technician

ilani

I have been at Ilani since pre opening. If I had known what the job truly was before I started I would have done one of 2 things. 1 either asked for way more money or 2 never taken the job. So the director of my department has been great and I would work for him again. He has been very fair to me but there is only so much he can control. In my opinion if you want a journeyman tradesman then pay journeyman rates. The casino wants a journeyman at apprentice wages with little to no chances of raises or advancements. Most of the management here is an absolute joke. They think they know it all and can treat you terrible. They will work you to death. I have been on call 24/7 365 for the last 3 and a half years. I have been called on every vacation or time off I have tried to take. I even got pulled out of the NICU when my daughter was a day old. I bent over backwards to ensure the casino stayed operational. I would work a 18 plus hour day more often then I should and then get talked to about working too many hours or get told I can't work that much in a day even though they just asked me to work that day. No matter what you do you will be wrong. The casino only follows their "core" values when it benefits them, but when its time for it to go your way they are absolutely against it. The casino needs to step up their game and pay the proper wage for the insanely skilled tradesmen they have working for them before they do exactly what I am doing and quitting to go work for a company that pays journeyman wages for journeyman skills. If you have a family and your spouse works there too dont plan on them working with your schedules at all. Even when they hired your spouse  saying they would since we had a newborn. In the casinos words "you needing a babysitter isn't our problem". Yes that is a direct quote from a manager at the casino when they forced my wife to change her schedule or resign and she had to resign because someone had to stay home with our 2 year old. Even though they already agreed to her schedule when they hired her and yes we were very clear on her availability. 

Stay Away from Security – A Disappointing Experience

Working in security here has been one of the worst job experiences I’ve had. The management is ineffective, and the supervisors are inconsistent in applying rules. Despite having more experience, long-term employees are paid less than new hires with no background in the field.

The standards and policies seem to fluctuate depending on the supervisors’ moods. When they don’t feel like enforcing the rules, they let things slide. However, if you exercise any discretion, you’ll be reprimanded for it.

The role itself is misleading – it’s more like guest services than actual security. You’re constantly in a black polyester suit, with no real authority, and frequently calling supervisors for decisions. The uniforms are uncomfortable, poorly sized, and prone to wear and tear, yet there’s no alternative unless you work outside patrol. Even then, there’s no incentive pay, which is the same for dispatch roles.

Despite promises of growth, there’s no real opportunity for advancement within the department. Senior dispatchers aren’t valued because they aren’t “on the floor,” and both dispatch and patrol roles lack pay increases despite the additional responsibilities.

One of the excuses for the low pay is the “extras,” such as a daily $8.88 per diem in the employee dining room. Unfortunately, I’ve had multiple cases of food poisoning from the poor quality of food served there. Ironically, the dining staff often make more than those of us working in security.

In conclusion, I wouldn’t recommend this job to anyone. The environment is draining, and there’s a complete lack of commitment to real security and safety. It’s a nightmare of hypocrisy, where employees are undervalued and unsupported.

What is the best part of working at the company?
Initially, the new employee was "respected". That changed with time and with the strange behavior of the director of the program.  The vacacy rate is high. The turn over rate is high and the managment is "set" and will not change or disciple the supervisors.

What is the most stressful part about working at the company?
Constant tirads by the director and supervisors. The management can not be trusted on their instructions or by their integrity.  The "rules' changed frequently.  If you were not at work the day (hour) of the change you were still held to know it even without notice of the change.  Eventually, the management got the idea that advanced notice is required to hold the employees responsible.  The disrespect to employees was difficult to watch.  and it was clear that you could be next.   Hours changed at their whim. Prosimed hours were cancelled after you arrived for your shift. This was not a healthy work environmnet.

What is the work environment and culture like at the company?
Chaotic. Disrespectful to employees. Turnover rates evidence the general dissatisafaction.

What is a typical day like for you at the company?
I would arrive 30 minutes early. sit with other security staff and listen to conversations.  Most of the time the talk was about personal pleasant activities. The "part time people, like me (24 hours) , would ask if there were changes. Most of the time the answer would include some of the changes.  At the collective meeting the suupervisors would NOT elaborate on questions . The shifts were known - where you would be and when.  But the duties could change.

**Former Graveyard Security** There is more fowl talk about coworkers and drama than any High School television show. Upper management turns a blind eye. Illegal practices left and right. Unsanctioned cash handling inside the cage. Policies will literally change within 24 hours and staff members will receive no memo, then proceed with daily routine and break a New To Them policy and get in trouble. Human Resources does not accept most medical leave. They punish employees for leaving in ambulances. The bars serve free alcohol in exchange for a larger tip. There has been multiple deaths due to over serving of alcohol. Albeit a new facility, this place needs drastic changes that start at the top. Where does the $5,000,000.00 budget go after several months with no raises, no new gear or equipment, and no new training? 

There is a reason why, not only two but three, graveyard security officers quit mid-shift and four more put their two week notice in. One is even contemplating retiring early and taking the huge hit on his retire plan. The security department needs to be cleaned up.

What really rustles my jimmies is the fact that they promote the dumbest, brown nosing, candidates for promotions. I turned down the opportunity for advancement after only being there for two months (at the time), in a shady back office deal. It really is a black and white world inside that casino.

They constantly break HIPA laws and it's just a time bomb waiting to explode. I cannot repeat it enough, they need to work on policies from the top down. 

*The facility itself is good, but the department that I was employed in was ran by a dictator.

The job is fun and I love what I do. Coworkers are funny and made alot of friends. The pay is good (because of tips) but the base pay is a little low for the industry. 

Pros: free food, good benefits, floor will have your back if a real problem comes up, free training, and a fist full of discounts all around the area, job is lively and they try and put you on games you prefer and lower management is helpful. A lot of brakes (short but worth) 

Cons: we get A LOT of "pto" but it's a fight and a half to use it. Upper management is hard to work with outside of work related events., a point system is used when taking days off for any reason and it's easy to get points if you have a life outside of work. Sometimes getting up to 2.5 points for taking a day off. (You need 10 to get fired), 
Time off request are offen denided even with months notice *unless you directly talk to them witch defeats the purpose of the online system* weekends and Holladay are most likely required work. And if you do like to work good luck getting any overtime out of them. 

* BIG* in order to get full time and benefits you have to move to swing *7pm-3am* for several months* and again if promoted 

putting this out there for anyone possibly interested in applying to the security department please be aware that you will be undervalued by upper management and Absurdly underpaid compared to other casinos security officers and dispatchers, they will throw a barrage of promises that mean nothing in the long run. in the interview process and orientation you will be told that climbing the ladder is easy and happens often for people, but this is actually highly unlikely as promotions are few and far between. they also state there is plenty of room to grow inside security with having outside patrol and dispatch to go into, but neither have any incentive to actually go from  being a normal officer to a dispatcher or outside patrol trained. you will also find that security really doesn't have any real control over situations and that we really cant do anything besides stand and watch something happen. as a security officer you will learn every situation you will be put in will require a supervisor and that as a security officer your say has little meaning, not to mention the lack of supervisors because of short staffing and generally no one being promoted from dual rate to full supervisor. 


The employee cafeteria is cool, you get an allotted amount to buy whatever you want during your shift for free. They have little events or contests for employees in the cafeteria on some holidays.
All this is fun but the pay is awful for what you have to put up with, some positions are worse off than others, in my opinion.

One thing I've heard from "seasoned" coworkers is no one gives you any recognition on your work anniversary. I don't have an extensive work history but I've never worked someplace where not even your manager acknowledged your work anniversary. No discussion of a pay increase or anything. Supposedly, they are not doing that until the casino's anniversary in April.

Your employees are the reason you were able to open your business in April. A significant amount of high-quality employees were hired more than a year ago, to ramp up marketing, setup computers, learn programs, staff the cafeteria, play catch up in accounting, clean and keep up the trailers, before the surge of hires in March and early April. Their efforts and hard work should be acknowledged on their anniversary.

Clock in 7 minutes(7 Minute window) before and no sooner. If late tell floor the time you CLOCKED IN and they'll get everything fixed.

I learned that as a Table Games Dealer you have to be malleable for the job, and your own sake (just for a smooth work day). 

Management was great except for a few that will just eat first day's on swing.

Chinese New Year is a ton of fun, if you don't know the culture you'll learn it quickly on Chinese New Year.

You live in a free country and your first amendment won't get you fired. There are good non judge-mental co-workers that really wanna see dealer's grow.

The hardest part was the Racial/Microaggression or just plain aggression or racism from any player young or old. You'll SEE the players assume, reach for the tray, say random cash-amounts just to throw off the dealer for their own personal gain.

Top 3 worst jobs Ive ever had. they have great benefits and decent pay but the managment treats you like you are scum unless you are their favorite and if your new your definitely not a favorite. your fellow coworkers do not introduces themselves nor are they encouraged to. everyone just looks at you like your stupid and makes you feel like you're a nobody. i took on a second job and had a meeting with the head manager of my department and asked if he could work around my schedule and he said yes he would try. for a couple weeks they worked around my schedule and all of a sudden they started scheduling me until 2am and i had to be up at 5/6 AM for my other job. i had to quit because i couldnt not live without sleep and they did not care. Also the head manager never communicated this to any of the other 4 managers in the department so i had to explain myself to every single one of them and they all treated me like i was doing something wrong or trying to get out of work. Absolutely one of the worst, most toxic wor environments ive ver experienced.

- Typical Day: Serving gamblers and guests alcoholic beverages on the casino floor.
- What I Learned: Nothing regarding the job. Learned that this is not a company I would recommend working for.
- Management: The management in the beverage department was childish and catty. Very drama filled. There were multiple times I would hear managers talking poorly about their employees on the floor. They also are not understanding on availability or any ADA or Medical Laws. Declined my doctors notes multiple times and always accused me of faking or lying.
- Workplace Culture: All around a poor a toxic culture. No sense of teamwork or support. Coworkers would fight with each other over sections and put each other down to management to get a section that makes more money.
- Hardest Part of the Job: The culture and management. How they ran their business.
- Most Enjoyable Part: meeting and talking to new guests.


Top Job Titles	Average Salary
Host/hostess 5 salaries reported	$17.69 per hour
Security officer 2 salaries reported	$18.79 per hour
Sous chef 3 salaries reported	$27.42 per hour
Cook 4 salaries reported	$19.32 per hour
Audio visual technician 1 salary reported	$28.01 per hour

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