orthodontic assistant

patient services representative

office manager

area manager

treatment coordinator

myOrthos

A typical day at work at MyOrthos is marked by frequent, confusing changes in instructions from management, which disrupts operations and makes it difficult for staff to provide consistent, quality care. The hardest part of the job is adjusting to these constant shifts without clear guidance, creating frustration and uncertainty for both employees and patients.

Since MyOrthos took over, there has been a significant decline in both patient satisfaction and business performance. Sales have dropped by an alarming 98%, and approximately 40% of patients have chosen to transfer to other providers due to dissatisfaction with the company's services. Both patients and staff regularly voice concerns about how upper management’s decisions are negatively impacting treatment availability and overall patient care.

Working at MyOrthos has underscored the importance of strong leadership, transparency, and communication within an organization—all areas where the company has struggled. The company has let go of long-term employees with over 10 years of experience, replacing them with less experienced staff, which has affected service quality and led to an increase in customer complaints. Additionally, there has been little investment in marketing or in strategies to attract and retain patients, which only worsens the situation.

The workplace culture has become toxic, with management frequently providing misleading information to both staff and patients, further eroding trust. Despite these challenges, the most enjoyable aspect of the job has been the rare moments when patients leave satisfied. However, those moments are increasingly hard to come by in this environment.

 This place is a complete joke. They start off talking so great within a year your all screwed. They do not care about the employees what so ever and it shows. They are fake and its  horrible working for them. If your doctors turn your practice over to them...start looking for a new job because your going to want one. They buy you food to over compensate for the horrible experience they lead. I would never recommend this company to anyone. I have a good friend who also works in ortho who wanted to apply at my work and I told them absolutely not. The rules never end and you learn them more and more as you go. I'm so disappointed in my doctor who decided to sell to them. We have lost countless good, long term people to them because they are impossible to deal with. You never know who to go to for what. Complete JOKE. And if your in my shoes...best of luck.

At first everything seemed great. Coworkers, benefits, and future discussions. You will quickly learn there isn’t one person in the company that has any experience in dental. This is a blind leading the blind situation. 
My personal manager was something you read about in horror stories. He has no dental knowledge, related everything to his previous work experience and made no effort to learn  and understand the dental business. At 1 year he has accomplished nothing other than chasing away amazing talent.
The rest of the company is failing fast. 50% reduction of the corporate team and more layoffs coming quick. They are stripping away to the bare bones which means their days are numbered. 

I feel that there are so many turnovers and firings I never know who to go to or when or if I’ll even get a response to any questions or concerns.  People who become in charge try to act like a friend and when they get enough information from staff or feel they know too much they let them go. It’s a constant on edge feeling wondering who is next to go. I feeel I can’t have an opinion because the executives are right and we are all minions who can’t have ideas and opinions without being reprimanded or talked about negatively.

The typical workday is extremely fast-paced with your hands in many pots but team members are trusted to do their jobs.  There are many opportunities for growth and learning new skills. The people at myOrthos are some of the kindest, smartest people you will come across in the workforce. The environment is extremely receptive to feedback and is very collaborative. There has been some speedbumps along the way, however, management has taken the feedback very seriously and is working diligently to make positive changes.

Management is incompetent, rude, and would rather play the victim than do anything to help anyone. Job description is not fully inclusive of actual duties to be done. You’ll be sweating working so much while management sits there stating they’re bored and want to go home or will sit on their phone for hours. Then complain when work isn’t done when it’s enough work for 2-3 people. Clinical staff was helpful and pleasant to work with as well as front desk. 

No silos; everyone is welcome to provide suggestions for continuous improvement regardless of function (or "swim lane").  A lot of growth, so a lot of room for advancement and opportunity to participate in a variety of business activities. A very fun and social culture. Great benefit plan and 401k match. Genuine efforts made to provide work life balance. 

What is the best part of working at the company?
The patients and position itself

What is the most stressful part about working at the company?
Being harassed and bullied every day

What is the work environment and culture like at the company?
Toxic, unhealthy and downright horrible

What is a typical day like for you at the company?
Seeing patients and trying to stay away from people that are actively mean and cruel

If you like corporate this is the place for you. They buy local Ortho offices and turn it upside down with restructuring everything. Strips all control you have in the practice and don’t take suggestions, mind you from a well established practice. The lack of support and constant change is an every day common event. You are robots at their control.

The company culture is phenomenal! Employees and management are very supportive and always willing to help. The people, the culture and the mission of this company are all worth staying here for the long haul! I will continue to recommend this company to anyone looking for a new path!

Top Job Titles	Average Salary
Orthodontic assistant 5 salaries reported	$22.00 per hour
Patient services representative 5 salaries reported	$20.25 per hour
Office manager 2 salaries reported	$23.89 per hour
Area manager 2 salaries reported	$90,000 per year
Treatment coordinator 3 salaries reported	$27.83 per hour

Working at myOrthos: Company Overview and Reviews

myOrthos

myOrthos Ratings

Popular jobs at myOrthos

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected