customer service representative

customer specialist

call center representative

recruiter

human resources intern

reveleer

I loved working there, but I am not sure why.    

     Lots of meetings, but mostly irrelevant, about the call center work.  More people work calling, asking for records to be sent, faxed or logged in.  Not so many in intake.   No time to meet co-workers, on breaks, not even a bulletin board.  Lots of paid overtime available, sometimes.  But lots of threats to make quota.  

     I do not think they were able to hire enough workers, even with referal bonuses.  Towards the end, they had people from temp. agencies expecting to work for 7 days, but were only given 2-3.

     Demanding intricate work. Need to be flexible and problem solve.  
Start 6 am, hours are not flexible, show up on time every day, and for every meal break. [absenteeism is what they complain about mostly for the call center].  Best to prep all your work before clocking in, and check it after clocking out, so some unpaid time, makes life easier.

     Pay is just barely above local minimum wage, or not. 

     Training is not good.  A few paid days to start, mostly about call center, but then no backup.   I kept wishing it was taught by someone with teaching skills, or better, or tutors or remedial or something.
     Training is the weakest point.  It is hard to get help, when there is any snag.  The direct supervisor is also tied down with a quota, so sometimes they are slow to help, and don't know, or give the wrong answer.  Near the end someone [not in my direct management line], showed me things that worked better, and were not in the manual.  The whole time, just as you get the hang of it, they change major things and then it ends.  Basically they are working to create a computer that will do this job, instead of using people.  You are working with a computer system that is 'a work n progress', sometimes it changes, sometimes it has problems, usually it works.

     They talk a lot about how good the culture is and team work, but you won't feel it.  [Like they took a management class but did not digest it]. 

You are temp. but you know that going in.
    

So working at Reveleer was a great learning experience. But it was also a typical call-center job with all of the stress that comes with that. There were daily call quotas that had to be met. The quotas weren't hard to meet unless you used the full call script they gave you. If you stuck to the call script they provided a call would take about fifteen minutes. But they expect calls to take no longer than five minutes. So I just used the script as a general guide and mostly did my own thing. Nobody personally complained to me about this because I was always meeting, and often exceeding, my daily quotas.

Management was a bit of a mess. I would be told conflicting things by multiple people that were higher up than me. So it was a bit confusing at times.

It was a temp job. I knew that going in. But they also said they were going to hire some people on a more permanent basis. This was fine except that they were intentionally vague on how many people would be hired on and how many would be let go. Also, they were really vague about when we would be let go. So we were all just let go unceremoniously one day without any fanfare. It was so awkward that one of the supervisors had a private chat with us to apologize for how they handled telling us that we would no longer be working there.

There are some amazingly nice and helpful people that work for Reveleer and then there are some not so nice and helpful people. But that's the case with any company.

It was very stressful and really uncertain at times, but as I said, it was still a great learning experience overall and the pay was fair.

What is the best part of working at the company?
Location is easy to get to.  Parking provided on site.  They  provide snacks and drinks, including beer.

What is the most stressful part about working at the company?
Long hours expected, often including weekends.  Unrealistic expectations placed on employees.  Owners don't seem to understand boundaries and are seldom on site to observe work in progress.  Ivory tower syndrome dominant.   

What is the work environment and culture like at the company?
The staff here works hard to meet expectations, but the monetary rewards go to the owners.  Employee retention low because of salary limitations. Employees try to stay positive but are worn down by a combination of high expectations and lack of monetary reward.

What is a typical day like for you at the company?
Grueling.  Overly long hours expected.  No work/life balance.

It was interesting, I learned a lot and liked the job  functions overall, but they just pushed and pushed for you to get as many records as possible. They hire lots of people for certain times of the year and lay off most of them. 
I was told before hiring that my typing speed wouldn’t matter  so I took the job, but it mattered a lot. They cast a wide net and keep a few. Mostly pleasant work and  good for entry into medical records. 

What is the best part of working at the company?
call center to request medical records  from medical facilities , providers, and other entities.

What is the most stressful part about working at the company?
making 80 to 100 calls and times when facilites will not release records  and making it difficult to complete the amount of calls requested

What is the work environment and culture like at the company?
Work environment was good, friendly group of workers with different nationalities.

What is a typical day like for you at the company?
About work and able to complete the amount of calls requested

It is medium paced workplace with flexible workplace location.

The workplace culture is inconsistent, and some employees are looked down upon because of their job titles. Opportunities for career growth, promotions, and professional development are limited. Additionally, there is minimal communication between departments.

Very poor management .
I was hired for a part time position. QA did not agree with what was shared in the initial training ..
I had sent my rebuttal and email for clarification on the QA, with screenshots from the training..
The management did not even give me a second chance to work and did not even bother to answer by emails ..but removed me from the project ..

Worse job I have ever had!  Low pay, high expectations.   Every week their seems to be a new project lead and that lead will tell you to do things different than the one before and so on.  No communication, e-mails go unanswered.   They have mandatory meetings and then don't pay for them.

I love working for Reveleer but it is a shame that it is only Temporary exactly one month. I would love to stay on Full Time. I love my pay, work hours, and fellow employees. Management is super helpful and has been patient with me.

Over worked and under appreciated. No job security. Managers are rude and don’t care about you. Managers can do whatever they want and are given too much power. They have job security but you don’t. And they make 3 times as much money. 

Top Job Titles	Average Salary
Customer service representative 5 salaries reported	$20.00 per hour
Customer specialist 4 salaries reported	$23.00 per hour
Call center representative 1 salary reported	$20.00 per hour
Recruiter 2 salaries reported	$65,000 per year
Human resources intern 3 salaries reported	$25.00 per hour

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