Top 30 Javascript Jobs in North Port Fl

Technical Services Representative
eComSystems —Sarasota, FL
- $70,000 - $75,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
4d
Software Engineer
Codeware Inc —Sarasota, FL
- Online Application
- Computer Science
- Mid-level
- Analysis skills
Welding Engineer
Codeware Inc —Sarasota, FL
- Online Application
- Computer Science
- Mid-level
- Analysis skills
GIS Administrator
City of Venice Florida —Venice, FL
- $76,860.95 - $112,214.66 a year
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Office
- AD&D insurance
- Paid holidays
Airtable Implementation Specialist
Rudd Consulting —United States
- $50 - $60 an hour
- Part-time
- Remote
- Background check
- Mid-level
- JavaScript
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SEO Specialist | Senior (6+ Yrs. Exp.) --> Contractor
The Design Boutique —United States
- $333.33 - $3,333.00 a month
- Part-time
- Remote
- 6 years
- JavaScript
- US work authorization
Quick Apply
Software Engineer
Electronic Referral Manager Inc. —United States
- Full-time
- Remote
- Computer Science
- Bachelor of Science
- AWS
- Health insurance
- Dental insurance
Quick Apply

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Technical Services Representative

eComSystems -
Sarasota, FL

Quick Apply

Job Details

Full-time
$70,000 - $75,000 a year
4 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Customer communication
Automation
Desktop applications
Problem management
Productivity software
Data validation
Data analytics tools
Query management

Full Job Description

Role Summary

The Technical Services Representative is responsible for ensuring the reliability, stability, and day-to-day effectiveness of all eCom platforms and services. This role ensures that client workflows, operational standards, and service procedures are clearly documented, consistently followed, and continuously refined to support the Client’s business needs.

The position requires a strong analytical mindset, with an emphasis on identifying trends, evaluating data, creating solutions, and driving ongoing process improvements. Serving as the primary point of contact for eCom’s clients and end users, the Technical Services Representative assists with questions, issues, or challenges related to the use of the company’s applications, products, and services.

Customer Service & Client Partnership

Provide outstanding customer service and professional representation while managing customer requests, issues, and escalations.
Serve as the Subject Matter Expert (SME) for assigned client(s), maintaining a strong understanding of their business, workflows, products, and support requirements.
Maintain proactive client communication and follow-through to ensure issues are resolved and expectations are met.

Customer Training & Support

Lead new customer onboarding and comprehensive training on eCom products, services, and processes.
Provide ongoing customer training, assistance, webinars, and product education.
Develop and deliver core product training for internal teams as needed.

Support & Ticket Management

Manage the lifecycle of software and support tickets, including clarification, prioritization, assignment, escalation, tracking, and resolution.
Identify and assess any client / user issues that may arise from time to time.
Proactively manage urgent, aging, and stale tickets to ensure appropriate attention and timely resolution.
Ensure support tickets contain complete and accurate troubleshooting, reproduction, resolution, and customer communication details.
Coordinate with Product, Engineering, and other internal teams to resolve complex customer issues.

Analytics, Metrics & Service Performance

Monitor, analyze, and report periodic support metrics, including SLA performance, ticket volumes, aging, backlog, and service trends.
Analyze support activity to identify recurring issues, service degradation, performance deficiencies, and opportunities for improvement.
Translate service analytics into actionable recommendations and drive corrective actions with appropriate teams.
Provide client-specific analytics and special reporting as required.

Incident & Problem Management

Support incident activities, including escalation, coordination, communication, and resolution of customer-impacting issues.
Participate in Root Cause Analysis (RCA) and identify corrective and preventative actions for significant or recurring issues.
Track recurring service issues and corrective actions through resolution.

Documentation & Continuous Improvement

Create and maintain client documentation, knowledge articles, runbooks, technical guidelines, and Service Desk operating procedures.
Identify and implement opportunities to streamline support processes and improve operational efficiency and customer experience.
Perform other duties and responsibilities as assigned.

Knowledge and Skills Requirements

Minimum of 5yrs in technical service operations and support
Bachelor's degree in computer science (or related field) preferred but not required
Technical Certifications preferred but not required.
SQL / Database Querying – Ability to write and execute SQL queries to retrieve, validate, and troubleshoot data.
Scripting – Ability to write, modify, and troubleshoot scripts used for data processing, automation, file manipulation, and issue resolution. Experience with scripting languages such as PowerShell, Python, JavaScript, VBA, or similar technologies is preferred
Data Analysis & Troubleshooting – Ability to analyze data across multiple systems, identify discrepancies, determine root causes, and validate corrective actions
Proficient in Microsoft Office, web-based applications, software navigation and understanding
Commitment to continuous learning and improvement.
Sound communication, customer interaction, and interpersonal skills
Highly motivated, energetic, self-starter, passionate about technology and helping people successfully use it

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

javascript jobs in north port fl

Technical Services Representative

Software Engineer

Welding Engineer

GIS Administrator

Airtable Implementation Specialist

SEO Specialist | Senior (6+ Yrs. Exp.) --> Contractor

Software Engineer

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