Top 7950 Client services manager Jobs in Long Beach Ca

Customer Service Manager
Pacifica Trucks, LLC —Long Beach, CA
- $115,000 - $125,000 a year
- Full-time
- Office
- Bachelor's degree
- Ability to sit for extended periods
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Program Director
Whittier First Day —Santa Fe Springs, CA
- $85,000 a year
- Overnight shift
- Word processing
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
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6d
Sr. Client Relationship Manager, Employee Benefits - IAS, West
The Baldwin Group —Irvine, CA
- $100,000 - $110,000 a year
- Full-time
- Finance
- Analysis skills
- Bachelor's degree
Relationship Manager Senior CB
City National Bank —Long Beach, CA
- $122,535 - $208,715 a year
- 5 years
- Business development
- Bachelor's degree
- Health insurance
- Dental insurance
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On-Site Community Manager - PWEA
Aperto Property Management, Inc —San Pedro, CA
- $32 - $35 an hour
- Full-time
- Mid-level
- 3 years
- Driver's License
- Disability insurance
- Health insurance
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HOA General Manager (CA)
Seabreeze Management Company Inc —Long Beach, CA
- $130,000 - $140,000 a year
- Full-time
- Inventory management
- Customer service
- 5 years
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12d
Client Operations Manager I
Crafty —Los Angeles, CA
- $62,000 - $72,000 a year
- Full-time
- Mid-level
- Team management
- Quality control
- Health insurance
- Dental insurance
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6d
Service and Hospitality Manager
Clean Elements —Rancho Palos Verdes, CA
- $62,550.33 - $95,217.70 a year
- Part-time
- Hybrid work
- Mid-level
- Residential
- Communication skills
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Sr. Manager - 3PL
Focus —Carson, CA
- $105,000 - $110,000 a year
- Full-time
- Mid-level
- Warehouse
- Computer skills
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4d
After-Hours Facilities Coordinator (Weekends Only)
Branded Group Inc —Cypress, CA
- $24 - $34 an hour
- 8 hour shift
- Mid-level
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4d
Japanese Business Services (JBS) - Federal Tax Manager- Global Compliance and Reporting - CA/TX
EY —Irvine, CA
- $103,600 - $215,800 a year
- CPA
- Research
- Analysis skills
- Paid holidays
- Health insurance
Commercial Property Manager (Healthcare)
California Commercial Real Estate Services —Newport Beach, CA
- From $100,000 a year
- Full-time
- Background check
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
10d
Business Development Manager
Hua Nan Commercial Bank —Los Angeles, CA
- $120,000 - $170,000 a year
- Full-time
- Background check
- Management
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Vice President of Marketing
Adamson Ahdoot, LLP. —Century City, CA
- From $250,000 a year
- Full-time
- US work authorization
- In-person
- Senior level
- Health savings account
- Health insurance
Quick Apply
Pipe Stress Design Engineer
ISAT Total Support —La Mirada, CA
- $80,000 - $100,000 a year
- Full-time
- Background check
- Bachelor of Science
- Mid-level
- Health insurance
- Vision insurance
Quick Apply
Field Engineer US
Solotech Inc. —Los Angeles, CA
- $85,000 - $109,000 a year
- Weekends as needed
- Customer service
- 5 years
- Mid-level
- 401(k)
- Paid time off
Escrow Officer
Properly Escrow —Costa Mesa, CA
- $50,000 - $80,000 a year
- Full-time
- 5 years
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
4d
Alternative Payments Program | Payment & Claims Supervisor
Drew Child Development Corporation —Los Angeles, CA
- $70,304.00 - $79,724.74 a year
- Full-time
- Spanish
- Bachelor of Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Lien Negotiator - Personal Injury Law
Sweet James —Newport Beach, CA
- $30 - $35 an hour
- Full-time
- Background check
- Spanish
- Mid-level
- Free parking
- Health savings account
Quick Apply
Senior Production & Account Manager – Fine Jewelry
Jewelry Production Group —Los Angeles, CA
- $70,000 - $95,000 a year
- Full-time
- 5 years
- Assembly
- Supervising experience
- Paid time off
Quick Apply
6d

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Customer Service Manager

Pacifica Trucks, LLC -
Long Beach, CA

Quick Apply

Job Details

Full-time
$115,000 - $125,000 a year

Qualifications

Customer relationship building
Phone communication
Team leadership
Logistics customer service
Ocean freight
Intermodal transportation
Bachelor's degree
Customer relationship management
Desktop applications
Productivity software

Full Job Description

We’re hiring a Customer Service Manager to lead a team of 6–10 Account Managers, including offshore team members, and drive disciplined execution across the full container lifecycle. This role is responsible for enforcing account manager (AM) 360 performance, daily operational reliability, exception recovery, billing accuracy, and customer scorecard improvement. You’ll build a culture of accountability, consistency, proactive communication, and transparent customer engagement while ensuring every account receives dependable, high‑capacity service.

Key Focus Areas: • Lead, coach, and develop AMs; enforce SOP and AM 360 standards • Ensure single‑thread container ownership and daily execution discipline • Oversee load planning, prioritization, and real‑time service monitoring • Drive same‑day exception recovery and root‑cause resolution • Ensure 24‑hour shipment closure and billing accuracy • Improve customer KPIs: on‑time %, dwell, exceptions • Implement structural fixes and drive process consistency across teams • Foster open, transparent communication with customers to build trust and clarity • Maintain consistent, clear messaging and transparency in issue resolution and updates

Key Responsibilities

Accountability and Container Ownership

Eliminate handoffs and enforce single-thread accountability per container
Drive daily AM 360 discipline

Outcome: Clear end-to-end ownership of each container with no accountability gaps or handoff failures.

Operational Oversight and Daily Execution

Lead daily huddles and operational cadence
Ensure proper load planning, prioritization, and capacity alignment
Monitor execution in real time across dispatch, drivers, and terminals

Outcome: Consistent daily execution, strong workload control, and reliable on-time service performance.

Exception Resolution and Service Recovery

Act as escalation point for delays, missed appointments, and service failures
Ensure root cause identification
Drive same-day corrective action
Hold Account Managers accountable for resolution

Outcome: Faster issue resolution, fewer repeat service failures, and stronger recovery from operational disruptions.

Financial Accuracy and Reconciliation

Enforce 24-hour shipment closure after empty termination
Oversee billing accuracy:
- Accessorial
- Detention
- Chassis
- Storage
Prevent revenue leakage and disputes

Outcome: Timely shipment closure, accurate billing, and reduced revenue leakage across accounts.

Performance Management and Customer Outcomes

Track:
- Customer scorecards (on-time %, dwell, exceptions)
- Individual AM performance
Identify trends and drive corrective action
Ensure proactive customer communication

Outcome: Improved customer performance results, stronger visibility into trends, and more proactive account management.

Team Leadership and Process Improvement

Train and coach AMs on 360 ownership execution
Enforce SOP compliance (no exceptions)
Identify process breakdowns and implement structural fixes
Drive consistency across accounts and teams

Outcome: Greater team consistency, stronger process discipline, and sustained operational improvement.

Success Measures

Consistent ownership of the full container lifecycle with no accountability gaps.
Reliable daily execution and on-time service performance across accounts.
Faster resolution of service failures and fewer repeat operational issues.
Timely shipment closure, accurate billing, and reduced revenue leakage.
Improved customer scorecard performance and proactive client communication.
Strong team compliance with operating procedures and AM 360 execution standards.

Scorecard / KPI Measures

Container Ownership: Percentage of shipments with clear single-point ownership from pickup through empty return.
On-Time Performance: Percentage of appointments, pickups, and deliveries executed on time.
Exception Rate: Number and percentage of loads with service failures, missed appointments, or preventable delays.
Same-Day Recovery: Percentage of operational exceptions addressed with corrective action on the same day.
24-Hour Shipment Closure: Percentage of shipments closed within 24 hours of empty termination.
Billing Accuracy: Accuracy rate for accessorial, detention, chassis, and storage billing with minimal disputes or write-offs.
Revenue Protection: Value of recovered revenue and reduction in leakage tied to missed charges or unresolved billing issues.
Customer Scorecard Performance: Improvement in customer-facing KPIs such as on-time percentage, dwell, and exception trends.
AM Performance Compliance: Adherence to AM 360 execution standards, SOP compliance, and follow-through expectations.
Process Improvement Effectiveness: Number of recurring operational issues resolved through structural corrective actions

Supervisory Responsibilities

Directly supervises 5 to 7 company employees in the Customer Service Department. Directly supervises 3-5 contractors based abroad. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws; interviewing, hiring, and training employees; planning, assigning, and directing work; leading by example and motivating staff; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies and Qualifications

8–10+ years of customer service, account management, or operations experience within transportation, logistics, or supply chain.
Bachelor’s degree from an accredited four-year college or university required, preferably in Business Administration, Logistics, Supply Chain Management, Transportation, or a related field.
Prior experience in drayage, port transportation, or intermodal operations strongly preferred.
Previous supervisory or management experience required.
Working knowledge of import/export container movements, ports, marine terminals, steamship lines, appointment systems, and container availability.
Understanding of demurrage, detention, per diem, storage, last free days, and other common drayage accessorial charges.
Strong customer service and relationship-management skills.
Excellent verbal and written communication skills.
Strong problem-solving skills with the ability to remain professional and solutions-focused during service disruptions.
Ability to prioritize multiple shipments, customers, and time-sensitive issues in a fast-paced environment.
Strong attention to detail and follow-through.
Proficiency with Microsoft Office and transportation management systems (TMS); experience with drayage-specific technology is a plus.

Core Competencies

Customer Focus
Leadership & Team Development
Communication
Problem Solving
Accountability
Sense of Urgency
Operational Awareness
Relationship Management
Attention to Detail
Cross-Functional Collaboration
Adaptability

Physical & Work Requirements

Ability to perform work primarily in an office environment.
Ability to sit and work at a computer for extended periods.
Ability to communicate regularly by telephone, email, messaging platforms, and other electronic systems.
May occasionally be required to visit port terminals, customer facilities, or other operational locations.
Due to the time-sensitive nature of drayage operations, occasional availability outside of normal business hours may be required to address urgent customer or operational issues.

Quick Apply

Refine Your Search

client services manager jobs in long beach ca

Customer Service Manager

Program Director

Sr. Client Relationship Manager, Employee Benefits - IAS, West

Relationship Manager Senior CB

On-Site Community Manager - PWEA

HOA General Manager (CA)

Client Operations Manager I

Service and Hospitality Manager

Sr. Manager - 3PL

After-Hours Facilities Coordinator (Weekends Only)

Japanese Business Services (JBS) - Federal Tax Manager- Global Compliance and Reporting - CA/TX

Commercial Property Manager (Healthcare)

Business Development Manager

Vice President of Marketing

Pipe Stress Design Engineer

Field Engineer US

Escrow Officer

Alternative Payments Program | Payment & Claims Supervisor

Lien Negotiator - Personal Injury Law

Senior Production & Account Manager – Fine Jewelry

I want to receive the latest job alert for client services manager in long beach ca

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