Top 873 Customer success manager Jobs in Remote

Customer Success Manager
Wilson Language Training —Remote
- $75,000 - $90,000 a year
- Full-time
- Mid-level
- 3 years
- Travel
- Paid holidays
- Disability insurance
Customer Success Manager
GitLab —Remote
- $85,200 - $144,000 a year
- Full-time
- Remote
- Product management
- Senior level
- Employee stock purchase plan
- Health insurance
Customer Success Manager
Just Right Reader —Remote
- $70,000 - $90,000 a year
- Full-time
- Remote
- School experience
- Mid-level
- Travel
Quick Apply
Manager, Customer Success - Enterprise
Zillow.com —Remote
- $109,700 - $175,300 a year
- Full-time
- Remote
- 3 years
- Mentoring
- Fair chance
6d
Technical Customer Success Manager
Lively —Remote
- $80,000 - $110,000 a year
- Remote
- Mid-level
- US work authorization
- Fair chance
- Paid parental leave
- Health savings account
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Customer Success & Solutions Manager
SGS —Fairfield, NJ
- $95,000 - $115,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Product management
- Health insurance
- Dental insurance
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Customer Success Manager
Nuvem —Remote
- $80,000 - $90,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Paid holidays
Quick Apply
Account Manager-Customer Success
Vetcove —Remote
- $80,000 - $110,000 a year
- Full-time
- Remote
- Background check
- Microsoft Excel
- Mid-level
- Health insurance
- Dental insurance
3d
Customer Success Manager - Prior Authorizations
Infinx —Remote
- $70,000 - $120,000 a year
- Full-time
- Remote
- 3 years
- Analysis skills
- Bachelor's degree
- Paid holidays
- Health insurance
Customer Success Manager
CyberSheath —Remote
- $100,000 - $115,000 a year
- Remote
- 5 years
- Mid-level
Quick Apply
Customer Success Manager
Routeware, Inc. —Remote
- $70,000 - $80,000 a year
- Full-time
- Remote
- Mid-level
- Communication skills
- Paid parental leave
- Health savings account
Quick Apply
Customer Success Manager
Reveleer —Remote
- $100,000 - $110,000 a year
- Full-time
- Remote
- 5 years
- Research
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
Manager, Customer Success, Strategic
Zillow.com —Remote
- $89,700 - $143,300 a year
- Full-time
- Remote
- 3 years
- Analysis skills
- Travel
Customer Success Manager
Typeform —Remote
- $65,000 - $95,000 a year
- Remote
- Mid-level
- Organizational skills
- Communication skills
Senior Customer Success Operations Manager
GitLab —Remote
- $104,800 - $176,400 a year
- Full-time
- Remote
- Senior level
- 4 years
- Employee stock purchase plan
- Health insurance
Customer Success Manager, Retention (US/Canada)
Owner.com —Remote
- $90,000 - $139,500 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Restaurant experience
- Health insurance
Customer Success Operations Manager
Tenna —Remote
- Full-time
- Remote
- 7 years
- Bachelor's degree
- Organizational skills
- Flexible spending account
- Paid time off
Quick Apply
Customer Success Manager, Illinois
HHAeXchange —Remote
- $95,000 - $115,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
12d
Customer Success Project Manager
Biointellisense —Remote
- $120,000 - $140,000 a year
- Full-time
- Remote
- 6 years
- Analysis skills
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
Customer Success Manager
QAD, Inc. —Atlanta, GA
- $85,000 - $110,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Master's degree
- Disability insurance
- Health insurance
Quick Apply

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Customer Success Manager

Wilson Language Training -
Remote

Apply Now

Job Details

Full-time
$75,000 - $90,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching

Qualifications

Mid-level
3 years
Organizational skills
Communication skills

Full Job Description

Here at Wilson Language Training, we are committed to working together for our mission to achieve literacy for all. We believe literacy is a fundamental right and should be attainable for all people. We strive to reflect this belief in our work.

The success of our team members is no less paramount. We’re dedicated to ensuring that every Wilson employee experiences truly satisfying professional development while feeling inspired to bring their authentic selves to work.

Wilson is growing and looking to hire a Customer Success Manager (CSM) to join our team. The CSM will serve as the primary point of contact supporting a portfolio of customers and is responsible for managing account relationships, supporting ongoing program implementations, and working collaboratively across the organization to ensure customer and business goals are met. The Customer Success Manager is responsible for ensuring customers have a great experience and is expected to retain existing business and support expansion within their account portfolio. In this role, the CSM also serves as a revenue-driving partner to the business, working together with the Sales team — including close collaboration with Account Executives (AEs) to protect and grow revenue through renewals, expansion, and new opportunities within their portfolio. Growing and protecting recurring revenue within their assigned book of business is a core, explicit measure of success in this role.

The ideal candidate has a positive attitude, a passion for solving customer needs, practical communications skills via phone and email. This position will be responsible for post-sales support, building and maintaining customer relationships, handling customer inquiries, and overall customer satisfaction and retention. As the voice of the customer, you will also work closely with the Onboarding Team, Sales Team, and Professional Services Team, promoting a Customer Centric culture within Wilson Language Training. This includes partnering closely with Account Executives on shared accounts, confidently handling objections and value-based conversations to drive renewal and expansion outcomes, and delivering a white-glove experience — including in-person visits to strategic districts — for our highest-value customers.

Essential Job Functions:

Engage customers as part of an assigned portfolio, build strong working relationships with K-12 school leaders, and sustain business growth and profitability by maximizing value
Serve as a strategic, revenue-driving partner within the assigned portfolio, proactively identifying expansion and upselling opportunities and confidently handling objections to protect and grow revenue
Own recurring revenue within an assigned book of business, with renewal rate and net revenue retention tracked as primary, ongoing measures of individual performance
Partner closely with Account Executives (AEs) throughout the customer lifecycle, ensuring a seamless, coordinated hand-off from sales through renewal and expansion and presenting a unified voice to the customer
Provide white-glove, high-touch service to strategic and top-tier accounts, including proactive on-site engagement and executive-level relationship management with key district and school leaders
Continually surprise and delight customers with a proactive, customer-centric attitude, resolving customer requests and complaints
Work with other internal teams to ensure seamless transitions throughout the customer journey
Minimize churn and optimize user adoption to drive renewals and expansion
Deliver in-person and virtual enablement sessions, product training, and professional learning support to district and school stakeholders to drive adoption, retention, and expansion
Travel to strategic districts and schools as needed to build relationships, support enablement, and represent Wilson Language Training at key customer and community events
Collect customer feedback and communicate to appropriate internal stakeholders as part of the ongoing improvement cycle
Ensure high customer engagement and satisfaction as measured by retention, net revenue retention, health score, expansion opportunities identified, and CNPS
Analyze customer data to improve customer experience
Works collaboratively with several internal teams as well as other members of the Customer Success Team to hone an efficient metric-driven customer success unit
Communicates a clear and thorough understanding of the organization’s products, offerings, and policies
Collaborate with multiple product teams to stay informed of all new and ongoing developments and projects
Understand and display WLT’s values
Other duties as assigned

Minimum Requirements

Skills and Experience

Passion for service
Patient and active listener
Knowledge of best practices in customer service and retention
Exceptional organizational and project management skills, with the ability to set goals and prioritize many initiatives and opportunities with minimal guidance.
Self-awareness, decisive judgment, clarity, attention to detail, organization, ability to handle ambiguity, and goal orientation.
Proficient with applicable software applications
Excellent communication and interpersonal skills
Required: experience in the field of education, school/district leadership, educational publishing/technology
Required: 3+ years of experience in literacy instruction, structured literacy / science of reading, reading intervention, or K-12 English Language Arts curriculum
Strong working knowledge of the K-12 education and literacy/curriculum publishing industry, including district decision-making, funding cycles, and procurement processes
Highly organized and able to juggle multiple tasks and priorities
Self-driven and proactive nature
Demonstrated leadership qualities
Proven ability to identify expansion opportunities, position value, and skillfully handle customer objections in renewal and growth conversations
Experience partnering with Sales / Account Executives in a co-owned account model to drive coordinated, revenue-focused customer engagement
Willingness and ability to travel to strategic districts and schools as needed
Results-oriented mindset with a track record of contributing to renewal, expansion, and revenue targets
High computer literacy and ability to learn new software
Team-first mindset with a focus on continuous improvement

Education or Certification

Bachelor's Degree or related work experience

Wilson has identified the anticipated pay range for this role based on the many factors that we consider in defining compensation levels for our roles, including market data, and internal equity considerations. Actual pay, and allocation between base and any target discretionary bonus, will vary based on geographic location, education, work experience, skills, market data, and internal equity considerations. Wilson offers competitive benefits, including:

Medical, dental, vision, and Life & Disability Insurance
401k plan with partial employer match
Paid Time Off
Paid holidays
Tuition reimbursement
“O’Connor days,” which refers to a company-wide office closure between Christmas and New Year’s Eve, as well as other perks.

Anticipated Salary Range: $75,000 to $90,000

Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace.

Apply Now

Refine Your Search

customer success manager jobs in remote

Customer Success Manager

Customer Success Manager

Customer Success Manager

Manager, Customer Success - Enterprise

Technical Customer Success Manager

Customer Success & Solutions Manager

Customer Success Manager

Account Manager-Customer Success

Customer Success Manager - Prior Authorizations

Customer Success Manager

Customer Success Manager

Customer Success Manager

Manager, Customer Success, Strategic

Customer Success Manager

Senior Customer Success Operations Manager

Customer Success Manager, Retention (US/Canada)

Customer Success Operations Manager

Customer Success Manager, Illinois

Customer Success Project Manager

Customer Success Manager

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