Top 38 Tricare overseas Jobs

TRICARE Customer Service Executive
International SOS —San Antonio, TX
- $21 an hour
- Microsoft Outlook
- Military
- Computer literacy
Quick Apply
3d
Customer Service Executive- Global First Call Desk
International SOS —San Antonio, TX
- $20 an hour
- Rotating weekends
- Computer literacy
- HIPAA
- Research
- On-the-job training
11d
Head of Provider Operations, TRICARE Oversees Program
International SOS —San Antonio, TX
- English
- Master's degree
- Analysis skills
Medical Policy Advisor / Medical Plans and Policy Liaison (MARCENT)
Lukos —Tampa, FL
- Full-time
- Travel
- Patient care
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
Medical Records Technician
LTSi - Laredo Technical Services, Inc. —Langley, VA
- $22.00 - $22.96 an hour
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- Current TB test
- COVID-19 protective measures
- Paid holidays
Quick Apply
Administrative Support Specialist
Odyssey Consulting —Hanscom AFB, MA
- $55,000 - $70,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Paid holidays
10d
Licensed Social Worker
International SOS —San Antonio, TX
- Licensed Clinical Social Worker
- Mid-level
- 3 years
Beneficiary Support Center (BSC) Team Leader
International SOS —San Antonio, TX
- On call
- Computer literacy
- HIPAA
- Office
3d
Foreign Claims Processor (Bargaining Unit role)
Wis Phys Svc Ins Corp —Madison, WI
- $17.75 an hour
- 8 hour shift
- Remote
- No high school diploma
- Research
- Mid-level
- Health insurance
- Dental insurance
Administrative Support Specialist
Odyssey Systems Consulting Group, Ltd. —Hanscom AFB, MA
- $55,000 - $70,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Paid holidays
10d
CERTIFIED MEDICAL CODER AMBULATORY PROCEDURE VISIT (APV) -- FULLY REMOTE
LTSi - Laredo Technical Services, Inc. —San Antonio, TX
- Online Application
- Remote
- Anatomy knowledge
- Mid-level
- Outpatient experience
- Paid holidays
- Disability insurance
Quick Apply
Senior Staff Medical Assistant
Prevailance, Inc. —Tampa, FL
- $50,000 - $65,000 a year
- Full-time
- Medicine
- 5 years
- Clinic
- AD&D insurance
- Paid holidays
Quick Apply
Medical Director
International SOS —San Antonio, TX
- Full-time
- Spanish
- Medicine
- Military
- Relocation assistance
- Dental insurance
Medical Care Specialist
CICONIX, LLC —Tampa, FL
- Full-time
- Background check
- Medicine
- Clinic
- 401(k)
Quick Apply
Software Developer
THOR Solutions, LLC —Panama City, FL
- Full-time
- Computer Science
- Bachelor of Science
- Mid-level
- Commuter assistance
- AD&D insurance
Quick Apply
HQ Program Manager
RMGS Inc —Virginia Beach, VA
- $87,000 - $102,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Office
- AD&D insurance
- Disability insurance
Quick Apply
4d
Lead Maintenance, Material Management, and Logistics SME
THOR Solutions, LLC —San Diego, CA
- $80,000 - $90,000 a year
- Full-time
- 11+ years
- Office
- Supervising experience
- Commuter assistance
- AD&D insurance
Quick Apply
Senior Program Manager (Navy RATT)
THOR Solutions, LLC —San Diego, CA
- $140,000 - $155,000 a year
- Full-time
- Military
- Office
- Master's degree
- Commuter assistance
- AD&D insurance
Quick Apply
Field Service Engineer, C4N&E (Navy/DoD)
THOR Solutions, LLC —Virginia Beach, VA
- Full-time
- Research
- 8 years
- Analysis skills
- Commuter assistance
- AD&D insurance
Quick Apply
ORCA Team Lead SME (Navy RATT)
THOR Solutions, LLC —San Diego, CA
- $90,000 - $111,000 a year
- Full-time
- 7 years
- Office
- Supervising experience
- Commuter assistance
- AD&D insurance
Quick Apply

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TRICARE Customer Service Executive

International SOS -
San Antonio, TX

Quick Apply

Job Details

$21 an hour
3 days ago

Qualifications

Computer operation
Customer relationship building
Email customer support
Microsoft Outlook
Phone communication
Computer literacy
Administrative experience
Desktop applications
Typing
Client interaction via phone calls

Full Job Description

Essential Job Duties and Responsibilities:

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we’re looking for talented individuals to join our team and make a difference.

The Customer Service Executive serves as the first point of contact for beneficiaries, providers, and stakeholders seeking assistance with the TRICARE Overseas Program (TOP).

This role delivers operational support across multiple service areas, including claims inquiries, enrollments, and general program information. The position responds to inbound and outbound calls and electronic communications from current and former US military members, their families, and medical providers globally, ensuring timely, accurate, and empathetic assistance aligned with program guidelines and customer service standards.

Key Responsibilities:

Respond to inbound calls and electronic contacts promptly using established protocols, ensuring issues are fully resolved or appropriately referred.
Provide operational support and guidance to beneficiaries and providers regarding claims processing, enrollments, program benefits, and TRICARE rules.
Resolve problem cases independently or by collaborating with International SOS regional teams, in-country resources, government points of contact, and claims processors (WPS).
Make outbound calls to beneficiaries and providers to follow up on claims, enrollments, or service inquiries.
Respond to assigned cases within the Customer Relationship Management (CRM) system, ensuring timely and thorough resolution in accordance with established protocols.
Actively promote and educate customers on self-service options, including electronic claims submission and payment solutions.
Maintain confidentiality of beneficiary and provider information in accordance with HIPAA and organizational policies.
Ensure adherence to quality, quantity, and compliance standards in all interactions.
Support the onboarding and training of new team members through mentoring and knowledge sharing as requested.
Comply with established service recovery protocols, escalating issues when necessary.
Participate in staff meetings, training sessions, and continuous education opportunities.
Perform additional duties as assigned by leadership.

Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job)

Identifies and acts on potential problems and/or challenges
Demonstrates effective problem-solving skills and lateral thinking
Ability to work under pressure, multi-task and prioritize in a timely and effective manner
Drives for results
Ability to learn quickly and adapt to a fast-paced environment
Proficient in MS Suite (Outlook, Word, Excel) and Web browsing
Ability to provide clear and concise written updates in English
Ability to write, speak and listen effectively in English required, Spanish and/or Portuguese a plus

Required Competencies (Critical behaviours necessary to successfully perform the job)

Delivering Results & Meeting Customer Expectation
Focuses on listening to and understanding the customer needs; seeks ways to resolve their specific questions; sets high standards for both quality and quantity; works in a systematic, methodical and organized way; owning issues until they are fully resolved to the customers need.
Following Instructions & Procedures
Follows procedures and policies; keeps to schedule; is punctual for work and meetings and is reliable; demonstrates commitment to the organization; complies with legal obligations and safety requirements for the role.
Coping with Pressures & Setbacks
Works productively in a pressurized environment; emotionally resilient during difficult situations; balances the demands of a work life and a personal life; maintains a positive and healthy outlook at work; uses feedback to learn.
Working with People
Demonstrates an interest in and understanding of other people; adapts to the team and builds team spirit; recognizes and rewards the contribution of others; listens, consults others and communicates proactively; supports and cares for others;
Communicating Effectively
Communicates in a clear and organized manner so that others can understand. Promptly informs others when needing guidance with assigned tasks.

Required Work Experience (Brief description of the job-related experience needed to perform the job)

Worked in a call center environment. – Call handling, transfers, inbound and outbound
Understand call and email etiquette.
Worked in a health insurance, medical or any related business.
Exposed to administrative work like claims processing, enrollments, billing etc.
Experience with SAP or Salesforce is a plus
Or equivalent military experience

Required Qualifications (Brief description of the educational background needed to perform the job)

Must be able to work a shift-based position with fixed schedules
This position does require someone who can obtain and maintain the appropriate level of tiered investigation access for a position of Trust after being offered a position. International SOS will facilitate.
Proficient at typing
Proficient at basic computer applications (MS Suite, Web browsing)
Preferably educated to High School level or equivalent
College Graduate Preferred

Required Languages (Brief description of the language skills needed to perform the job)

English language skills (oral and written)
Ability to speak, read and write in Spanish preferred.
Bilingual in any other language is preferred

Pay: $21.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

tricare overseas jobs

TRICARE Customer Service Executive

Customer Service Executive- Global First Call Desk

Head of Provider Operations, TRICARE Oversees Program

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Medical Records Technician

Administrative Support Specialist

Licensed Social Worker

Beneficiary Support Center (BSC) Team Leader

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Administrative Support Specialist

CERTIFIED MEDICAL CODER AMBULATORY PROCEDURE VISIT (APV) -- FULLY REMOTE

Senior Staff Medical Assistant

Medical Director

Medical Care Specialist

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HQ Program Manager

Lead Maintenance, Material Management, and Logistics SME

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