Customer Experience Coordinator Salaries in Massachusetts

Receive telephone calls regarding scheduling issues and requests for new services. Triage calls and escalate issues as needed.

They are also responsible for answering incoming calls, gathering referral information, verifying insurance coverage, and scheduling clients’ appointments.

$45,000 - $55,000 a year

Associate or bachelor’s degree (or equivalent experience) in Business, Supply Chain, or related field. This is an entry-level role focused on purchase order…

$23.15 - $26.20 an hour

Host regular calls, acting as the subject matter expert and representative of Care Access, with each assigned PI and present on key elements of the study within…

$75,000 - $95,000 a year

Handle inbound calls in a high-volume environment supporting SLA objectives. Collaborate across departments with internal clinical and non-clinical colleagues…

This will include fielding a high volume of inbound and outbound calls as well as emails and working within the company Salesforce CRM and Hancock scheduling…

$50,000 - $70,000 a year