Customer Service Manager Salaries in North Carolina

You will have oversight of the GEC (Global Engagement Center) teams performing inbound calls, email, chat and processing/fulfillment of work in the GEC.

$95,000 a year

Regular communication includes email, phone calls, video meetings, and participation in cross-functional working sessions and vendor calls.

$100,000 - $110,000 a year

5 days ago

Meet the performance goals set against metrics, such as revenue target and number of calls handled. 3 years working in a customer service role.

$65,000 a year

Call Metrics: call volume, call answer rate, average speed to answer, abandoned call rate, voicemail backlog, average handle time, and call volume by…

$70,000 - $85,000 a year

4 days ago

Bachelor’s degree in Business, Communications, or a related field; or equivalent combination of education and experience. Ability to travel 5% as required.

$80,000 - $106,000 a year

Review continually the department’s training and assessment materials; develop or re-design programs and materials to ensure they are best aligned to support…

$100,000 - $127,000 a year