Top 51 Technical support Jobs in Appleton, Wi

Technical Operations & Support Specialist
Radius Limited —De Pere, WI
- Online Application
- Hybrid work
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
I.T. Support Analyst
GENERAL BEVERAGE SALES CO —Oshkosh, WI
- Full-time
- Computer science
- Computer Science
- Pass drug screening
- Profit sharing
- Health savings account
Quick Apply
Electro-Mechanical Technical Support Technician
Fox Valley Elevator —Appleton, WI
- $24 - $28 an hour
- Full-time
- PMP
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Customer Support Specialist
Paper Transport —De Pere, WI
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Health savings account
- Paid holidays
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Customer Service Technician
Brightspeed —Seymour, WI
- Overtime
- Computer literacy
- No high school diploma
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
HVAC Technical Support Specialist
Auer Steel & Heating Supply —Neenah, WI
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Windows
- Paid jury duty
- Health insurance
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IT Technician
M2 Technology Solutions, LLC —Green Bay, WI
- Weekends as needed
- Mid-level
- Windows
- Analysis skills
Quick Apply
11d
Help Desk/Desktop Support Analyst
Robert Half —De Pere, WI
- $27.55 - $31.90 an hour
- Temporary
- Microsoft Outlook
- Mid-level
- Windows
- Disability insurance
- Dental insurance
Quick Apply
1d
Technology Support Specialist
Menasha Joint School District —Menasha, WI
- $50,000 - $65,000 a year
- Full-time
- Google Workspace
- Computer science
- Computer Science
- Health insurance
- Dental insurance
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3d
IT Support Specialist
Luvata Appleton, LLC —Kimberly, WI
- Full-time
- Microsoft Outlook
- Office
- Continuous improvement
1d
Customer Support Specialist - Parts
Pierce Manufacturing —Appleton, WI
- $51,400 - $79,200 a year
- Full-time
- Marketing
- Bachelor's degree
- Business Administration
IT Support Specialist
Bassett Mechanical —Kaukauna, WI
- Mid-level
- Windows
- 3 years
Quick Apply
IT Generalist – Help Desk & Cybersecurity Focus
Duo Supra LLC —Appleton, WI
- $25 - $26 an hour
- Weekends as needed
- Hybrid work
- Computer science
- Computer Science
- HIPAA
- Relocation assistance
- Health insurance
Quick Apply
8d
IT Generalist – Help Desk & Cybersecurity Focus
Duo Supra LLC —Appleton, WI
- $25 - $26 an hour
- Weekends as needed
- Hybrid work
- Computer science
- Computer Science
- HIPAA
- Relocation assistance
- Health insurance
Quick Apply
7d
Customer Tech Support Specialist – Industrial Equipment
Washworld Inc —De Pere, WI
- Full-time
- Maintenance
- Office
- Electrical experience
- Paid holidays
- Health insurance
Quick Apply
IT Service Specialist III
J. J. Keller & Associates, Inc —Neenah, WI
- Online Application
- Computer science
- Computer Science
- Computer literacy
ITS Desktop Technician
Capital Credit Union —De Pere, WI
- On call
- Mid-level
- Office
- Windows
Quick Apply
Technical Customer Support Representative
Radius Limited —De Pere, WI
- Online Application
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Appleton, WI
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Gameday Technical Support, Lambeau Field
Delaware North —Green Bay, WI
- $15 an hour
- Weekends as needed
- Mid-level
- 2 years
- Paid parental leave
- Paid holidays
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technical support jobs near appleton, wi

Technical Operations & Support Specialist

Radius Limited -
De Pere, WI

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Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Optimizing workflow processes
Salesforce Service Cloud
Jira
Software issue identification
Fleet GPS tracking
Knowledge management
Spanish
Content creation for technical audiences
Email customer support
Technical support via phone
Phone communication
Telematics
Firmware
Bug Reporting (Quality assurance practices)
NetSuite
English
Mid-level
Incident Escalation
Inventory management software
Software administration
Managing clients in a customer support role
Dispatching
Salesforce Cloud
Collaboration with product development teams
Zendesk
Continuous improvement
System testing
Hardware configuration
Investigative GPS tracking
Supply chain returns management

Full Job Description

Company Description

Radius Telematics specializes in vehicle tracking and telematics systems, offering market-leading products and services to businesses of all sizes—from those with just a few vehicles to large commercial fleets. We provide sales and support solutions tailored for enterprise, business, and individual accounts.

Job Description

The Technical Operations & Support Specialist is a hybrid role bridging the gap between physical hardware readiness and advanced technical client support. You will anchor our hardware fulfillment pipeline—provisioning, testing, and managing inventory—while simultaneously serving as a key escalation point for both standard (Tier 1) and complex (Tier 2) technical support cases. This position requires a mix of hands-on technical aptitude, analytical problem-solving, and exceptional customer service.

Hours of Operation: Monday–Friday, 8:00 AM – 8:00 PM

Available Shifts:

Morning Shift: 8:00 AM – 5:00 PM (Includes 1-hour lunch break)
Evening Shift: 11:00 AM – 8:00 PM (Includes 1-hour lunch break)

Key Responsibilities

Hardware Provisioning & Inventory Management

Device Provisioning: Set up, configure, and firmware-flash telematics devices according to manufacturer specifications and unique customer requirements prior to shipment.
Account Setup & SLA Execution: Create new customer accounts and link hardware within internal administration tools, managing day-to-day platform requirements to consistently meet order dispatch SLAs.
Inventory Control & Auditing: Maintain real-time tracking of physical stock movements in the CRM/ERP system. Conduct comprehensive physical Stock Takes at the end of each month.
Returns & Testing (RMA): Process returned devices, execute hardware diagnostic tests in alignment with workflows, and isolate defective stock.

Tier 1 & Tier 2 Technical Support

Omnichannel Technical Assistance: Provide clear, empathetic support to customers via phone, email, and chat, translating complex technical realities into reassuring updates.
Tier 1 Troubleshooting: Isolate, diagnose, and resolve standard hardware and software issues related to GPS tracking devices and the telematics platform.
Tier 2 Advanced Escalations: Serve as the internal expert for complex, high-priority, or fleet issues. Deep-dive into hardware diagnostic logs, analyze device configuration files, and investigate firmware behaviors to identify root causes.
System Defect Isolation: Replicate advanced hardware/software problems in a test environment to verify systemic bugs versus isolated user errors.
Queue & Downtime Management: Efficiently manage incoming support queues, prioritizing critical enterprise fleet issues to ensure minimal operational downtime for business clients.

Cross-Functional Collaboration & Documentation

Engineering & Product Liaison: Partner closely with internal engineering, developers, and the Device Management Team to escalate verified Tier 2 bugs and provide actionable product feedback.
Technical Documentation: Maintain logs of technical issues, precise replication steps, and final resolutions within service desk platforms (Zendesk, Salesforce, Jira).

Process Improvement: Develop internal documentation, knowledge base articles, and workflows to help shorten resolution times for future Tier 1 and Tier 2 issues.

Qualifications

Qualifications & Ideal Profile

Experience & Technical Skills

Experience: Prior experience in a technical support desk (IT helpdesk, Tier 2 service desk) or a logistics/hardware fulfillment environment is highly ideal.
Systems Literacy: Hands-on experience working within industry-standard service desk platforms (e.g., Zendesk, Salesforce Service Cloud, Jira) and CRM/ERP systems (NetSuite experience is a major plus).
Technical Aptitude: Foundational understanding of how software interfaces with hardware, wireless communication protocols, and diagnostic data logging.
Process-Oriented: Ability to strictly adhere to warehousing, device handling, and data compliance guidelines.

Core Competencies

Advanced Problem-Solving: An analytical mindset that enjoys solving puzzles, digging into technical data, and running diagnostics to uncover root causes.
Technical Communication: Exceptional verbal and written communication skills, with a proven ability to bridge the gap by explaining technical concepts clearly to non-technical users and developers alike.
Multitasking & Focus: Capable of balancing physical inventory/fulfillment tasks alongside an active support ticket queue without sacrificing attention to detail.
Empathy & Patience: Strong interpersonal skills, remaining calm and patient when guiding customers through stressful fleet disruptions.

Preferred Qualifications

Bilingual Skills: Fluency in both Spanish and English is a major asset for our diverse customer base.

Additional Information

Benefits of joining Radius:

A friendly culture that mirrors our proposition to our customers.
A fast-growing organisation that defines itself as being agile and innovative
A drive for continuous improvement, which you will be empowered to get behind from day one.
A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
Retail Discounts
Health and Wellbeing support services
Medical Insurance
Dental Insurance
Vision Plan
401(k)
Company paid holidays
Paid Time Off (PTO)
Voluntary Disability plans

#LI-JF1

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.

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Refine Your Search

technical support jobs in appleton, wi

Technical Operations & Support Specialist

I.T. Support Analyst

Electro-Mechanical Technical Support Technician

Customer Support Specialist

Customer Service Technician

HVAC Technical Support Specialist

IT Technician

Help Desk/Desktop Support Analyst

Technology Support Specialist

IT Support Specialist

Customer Support Specialist - Parts

IT Support Specialist

IT Generalist – Help Desk & Cybersecurity Focus

IT Generalist – Help Desk & Cybersecurity Focus

Customer Tech Support Specialist – Industrial Equipment

IT Service Specialist III

ITS Desktop Technician

Technical Customer Support Representative

Seasonal, Operations Technical Specialist (Part Time)

Gameday Technical Support, Lambeau Field

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