Top 55 Dispatch support Jobs in Columbus

Appointment and Field Service Scheduler
Silco Fire & Security —Columbus, OH
- Background check
- Pass drug screening
- Mid-level
- Paid training
- Paid holidays
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Driver Supervisor - Pharmacy Services
Cardinal Health —Columbus, OH
- $67,500 - $86,670 a year
- Overtime
- 18 years or older
- Customer service
- Computer literacy
- Paid parental leave
- Health savings account
Dispatcher - Weekend Shift
Crane Cartage LLC —Groveport, OH
- Basic math
- Mid-level
- High school diploma or GED
- Wellness program
- Health insurance
Dispatcher
ARS-Rescue Rooter —Columbus, OH
- $20 - $22 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Paid training
- Health savings account
Quick Apply
Dispatcher - Load Planner - Nights
Forward Air —Groveport, OH
- From $29.46 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Baggage Handler
Transdev —Columbus, OH
- $17.50 - $19.50 an hour
- Part-time
- Background check
- Pass drug screening
- High school diploma or GED
- 401(k)
Fleet Client Services & Billing Specialist II
Cox Automotive —Columbus, OH
- $18.17 - $27.31 an hour
- Full-time
- Mid-level
- High school diploma or GED
- US work authorization
- Paid jury duty
- Paid holidays
Linehaul Dispatch Specialist (CLSC) | Columbus
OnTrac —Columbus, OH
- $21 an hour
- Full-time
- Microsoft Outlook
- Basic math
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Emergency Roadside Service Dispatcher- Nights
Forward Air —Groveport, OH
- $23 - $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Seasonal Operations Dispatcher - 3rd Shift
Bath & Body Works —Reynoldsburg, OH
- $17.60 - $22.50 an hour
- Full-time
- Background check
- Microsoft Outlook
- High school diploma or GED
- Store discount
- Paid parental leave
Quick Apply
5d
Customer Service Coordinator
TQL —Columbus, OH
- From $16.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
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Transportation Supervisor
Lighthouse Behavioral Health Solutions —Whitehall, OH
- $55,000 - $70,000 a year
- Weekends as needed
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
9d
Fleet Manager
Hogan Transportation —West Jefferson, OH
- Microsoft Excel
- Management
- Customer service
- Health insurance
- Dental insurance
Client Success Associate
Arrive Logistics —Columbus, OH
- Full-time
- Mid-level
- Bachelor's degree
- Data entry
Quick Apply
Dispatcher
Aero Global Logistics —Groveport, OH
- $21 an hour
- Overnight shift
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Paid holidays
- Disability insurance
Quick Apply
10d
Logistics Analyst
MPW Industrial Service Group —Hebron, OH
- 12 hour shift
- Mid-level
- High school diploma or GED
- Ability to sit for extended periods
- Paid holidays
- Health insurance
Quick Apply
Customer Service Associate
Pride Delivery and Installation —Columbus, OH
- $18 - $22 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Basic math
Quick Apply
1d
Transportation Routing & Logistics Coordinator
RDP Foodservice LTD —Hilliard, OH
- Full-time
- 5 years
- Computer literacy
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
Branch Operations Supervisor- Riteway
FloHawks Plumbing + Septic —Groveport, OH
- Weekends as needed
- CDL B
- Microsoft Excel
- Microsoft Outlook
12d
Transportation Network Coordinator Trucking
C.R. England —Columbus, OH
- $24 - $28 an hour
- Full-time
- Writing skills
- English
- Mid-level
Quick Apply

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Appointment and Field Service Scheduler

Silco Fire & Security -
Columbus, OH

Quick Apply

Job Details

Benefits

Paid training
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Optimizing workflow processes
Customer records maintenance
Email customer support
Phone communication
Service scheduling
Customer satisfaction tracking
Team scheduling
Mid-level
High school diploma or GED
Managing clients in a customer support role
Records management
Continuous improvement
Task prioritization
Customer engagement
Dispatch software communication
Management reporting
Dispatch record maintenance
Customer satisfaction improvement
Customer information system software
Cross-functional collaboration
Communication skills
Account opening
Cross-functional communication
Office phone management
Customer data entry

Full Job Description

Job Title: Appointment and Field Service Scheduler

Location: Columbus, OH

Silco Fire & Security isn’t just a company, it’s a mission. Every day, our team plays a vital role in protecting lives and property for over 45,000 businesses across Ohio, Kentucky and surrounding states. We design, install, maintain and monitor fire protection and security systems that keep people safe and businesses compliant.

As the market leader in the Midwest, Silco is a growing, family-owned company with over 500 employees working from our headquarters in Cincinnati and branches in Dayton, Columbus, Toledo, Akron, Cleveland and Louisville. Recognized as a Top Workplace and named to the Inc. 5000 list of fastest-growing private companies, we have a long-standing track record of success and ambitious goals for the future.

Our impact extends beyond fire alarms and sprinklers; we provide peace of mind to the communities we serve. At Silco, you’re not just doing a job, you’re making a difference.

Position Overview:

Silco Fire & Security is seeking a proactive and customer-focused individual to join our team as an Appointment and Field Service Scheduler. In this role, you will be responsible for managing the scheduling and coordination of service appointments, ensuring exceptional customer satisfaction through efficient and timely resolution of inquiries and requests. This role will serve as the liaison between customers, field technicians, and internal teams, using critical thinking and problem-solving skills to balance priorities, adapt to real-time changes, and improve overall service delivery.

Responsibilities:

Scheduling & Dispatching

Efficiently manage incoming service requests via phone, email, and digital platforms.
Schedule and dispatch technicians based on skills, availability, location, and customer needs.
Proactively adjust schedules and dispatch technicians to respond to urgent requests, last-minute changes, or service delays.
Coordinate with field technicians to optimize scheduling and minimize travel time.

Customer Communication

Serve as the primary point of contact for scheduling inquiries, updates, and changes.
Provide clear, timely updates regarding appointment details, technician arrival times, and service expectations.
Proactively notify customers of any delays and propose solutions to maintain trust and satisfaction.

Data Management & Reporting

Maintain accurate records of service appointments and customer interactions in the scheduling system.
Leverage new systems and software to streamline scheduling, dispatching, and communication processes.

Generate reports and analyze scheduling data to identify trends and opportunities for process improvement.
Monitor service schedules and prioritize appointments and customer interactions in the scheduling system

Customer Experience

Strive to exceed customer expectations by delivering outstanding service and support throughout the scheduling process.
Gather and track customer feedback on the scheduling and service experience and identify areas for improvement.
Collaborate with cross-functional teams to address customer concerns and resolve issues promptly.

Administrative & Team Support

Assist with administrative tasks such as new account entry, frontline phone coverage, and system updates.
Support the development of customer service policies, scheduling procedures, and best practices.

Qualifications:

Prior scheduling or dispatching experience highly preferred; experience in service-based industries preferred.
High School Diploma or equivalent
Strong problem-solving skills with the ability to think critically in fast-paced situations.
Comfort using and learning new scheduling, CRM, or field service management software. Excellent communication skills, both verbal and written, with a customer-first mindset.
Highly organized with the ability to prioritize tasks, manage multiple requests, and adapt quickly to changes.
Team player with the ability to work independently and collaboratively.

Benefits:

In addition to a competitive compensation package, Silco offers a wide range of benefits such as medical, dental, vision, Aflac and a Flexible Spending Account (FSA). Silco offers company paid short-term disability and life insurance, as well as company paid training. The Company also boasts a 401(k) program with company matching and tuition reimbursement. Silco provides paid holidays and generous paid time off.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.
Employment at Silco is contingent upon completing and passing a background check and drug screen. Silco is an Equal Opportunity Employer.

Quick Apply

Refine Your Search

dispatch support jobs in columbus

Appointment and Field Service Scheduler

Driver Supervisor - Pharmacy Services

Dispatcher - Weekend Shift

Dispatcher

Dispatcher - Load Planner - Nights

Baggage Handler

Fleet Client Services & Billing Specialist II

Linehaul Dispatch Specialist (CLSC) | Columbus

Emergency Roadside Service Dispatcher- Nights

Seasonal Operations Dispatcher - 3rd Shift

Customer Service Coordinator

Transportation Supervisor

Fleet Manager

Client Success Associate

Dispatcher

Logistics Analyst

Customer Service Associate

Transportation Routing & Logistics Coordinator

Branch Operations Supervisor- Riteway

Transportation Network Coordinator Trucking

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