Top 14 Remote help desk Jobs in Aberdeen, Md

IT Service Desk Technician
Decisive Data Systems —Belcamp, MD
- $22 - $26 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Windows
- Health savings account
- Paid holidays
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1d
IT Help Desk Support
A & T SYSTEMS INC —Aberdeen Proving Ground, MD
- Mid-level
- 3 years
IT Helpdesk Technician
Empowering Minds Resource Center —Edgewood, MD
- Part-time
- Mid-level
- Office
- High school diploma or GED
IT Service Desk Support Technician
Cecil College —North East, MD
- $16 an hour
- Part-time
- Classroom
- Research
- Office
- Disability insurance
Senior IT Customer Support
KBR —Aberdeen, MD
- $96,000 - $135,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
2d
IT Helpdesk Analyst
UPPER BAY COUNSELING AND SUPPORT SERVICES INC —Elkton, MD
- $17.25 - $20.00 an hour
- 8 hour shift
- Google Workspace
- Computer Science
- Computer literacy
- Health insurance
- Dental insurance
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Intermediate Service Desk Technician - SECRET Clearance Required
ASRC Federal —Aberdeen Proving Ground, MD
- $23 - $38 an hour
- Full-time
- Computer Science
- Bachelor of Science
- Research
- Paid holidays
- Health insurance
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9d
Tier One Technical Support
SAIC —Aberdeen Proving Ground, MD
- $80,001 - $120,000 a year
- Full-time
- Computer science
- Computer Science
- Windows
Multifunctional Field Technical Support (MFTS)/Help Desk (contingent 045)
Systems Products and Solutions, Inc —Aberdeen Proving Ground, MD
- 7 years
- Mid-level
- Windows
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Desktop Support Technician
Ovation Workplace Services Inc —Towson, MD
- $39,000 - $49,920 a year
- Weekends as needed
- Computer Science
- Office
- Ability to lift 50 pounds
Quick Apply

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
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Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
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IT Service Desk Technician

Decisive Data Systems -
Belcamp, MD

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Job Details

Full-time
$22 - $26 an hour
1 day ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Desktop computer repair
IT system monitoring
Incident management software
Moving
Equipment troubleshooting
Windows
Network infrastructure
Company vehicle operation
High school diploma or GED
DHCP
Driver's License
Desktop (troubleshooting support)
Remote access management
CompTIA Network+
Remote access software
WAN
DNS
Networking equipment (troubleshooting support)
Network security appliance implementation
VPN management
Desktop administration
CompTIA A+
Active Directory management
IT department experience

Full Job Description

About the Role

IT Service Desk Technicians provide front-line technical support to clients, ensuring timely resolution of IT issues and delivering an exceptional customer experience. This position is ideal for a motivated professional looking to grow within a Managed Services environment.

You’ll diagnose and resolve software, hardware, and network issues while maintaining accurate documentation and communication with clients. Following initial training, this hybrid position allows for up to two remote workdays per week, depending on workload and schedule. Occasional client travel may be required using a company-provided vehicle.

About DDSystems

At DDSystems, we provide comprehensive IT services and support to clients across the Mid-Atlantic region. Our mission is to empower clients through exceptional service. Our vision is to be the technology partner everyone wants to work with, and our values define how we do it — integrity, accountability, teamwork, innovation, and empathy.

We deliver secure, reliable, and scalable technology solutions while maintaining a strong focus on client relationships, operational excellence, and continuous improvement.

Why Join DDSystems?

Be part of a growing MSP where your technical expertise directly impacts client success.
Join a company that values innovation, collaboration, and professional growth.
Work with cutting-edge technologies and receive ongoing training and certification support.
Enjoy a supportive, team-oriented environment with clear paths for advancement.

Key Responsibilities:

Client Support & Troubleshooting
- Provide courteous, professional technical support via phone, email, and remote tools.
- Perform remote troubleshooting through diagnostic techniques and targeted questioning.
- Identify and implement the best solutions based on customer needs and technical details provided.
- Walk customers through the problem-solving process to ensure effective resolutions.
- Document incident details, troubleshooting steps, and final resolutions in the service management system.

Systems & Network Support
- Support and maintain desktop operating systems and applications.
- Troubleshoot and configure Active Directory, DNS, DHCP, VPN, LAN, and WAN environments.
- Manage firewalls, VPN connections, and network configurations as needed.
- Stay current with IT trends and emerging technologies to provide proactive support.

Process & Service Quality
- Follow standard operating procedures for incident handling and escalation.
- Ensure accurate and timely time entry and documentation.
- Assist with internal process improvements and knowledge base updates.

Required Skills & Experience:

General
- 1–2 years of professional IT experience, preferably in a Managed Services (MSP) environment.
- High school diploma or equivalent required; technical education or certifications are a plus.
- Experience using Professional Services Automation (PSA) tools such as Autotask preferred.
- Strong interpersonal and customer service skills.
- Excellent time management and multitasking ability.
- Ability to lift, carry, and move PC components, servers, and network equipment.
- Valid driver’s license with a clear driving record.

Technical
- Hands-on experience with Windows Desktop environments.
- General understanding of Active Directory, DNS, DHCP, VPN, LAN, and WAN.
- Working knowledge of firewalls, network configurations, and VPNs.
- Familiarity with ticketing and remote monitoring tools.
- Proficiency in diagnosing hardware/software issues and implementing effective solutions.

Education

High school diploma required.
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
Industry certifications (e.g., CompTIA A+, Network+, Microsoft 365 Certified: Fundamentals (MS-900)) are a plus.

Compensation & Benefits

Base Pay: $22.00 – $26.00 per hour.
Benefits:
- 401(k) with company match- Health, dental, and vision insurance- Life insurance (2x salary)- Long-Term Disability (LTD)- Tuition reimbursement- Paid time off and holidays- Flexible spending and health savings accounts

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Education:

High school or equivalent (Required)

Experience:

Help Desk: 2 years (Required)

License/Certification:

CompTIA A+ (Preferred)
CompTIA Network+ (Preferred)
Microsoft 365 Certified: Fundamentals (MS-900) (Preferred)

Work Location: Hybrid remote in Belcamp, MD 21017

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Refine Your Search

remote help desk jobs in aberdeen, md

IT Service Desk Technician

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IT Helpdesk Technician

IT Service Desk Support Technician

Senior IT Customer Support

IT Helpdesk Analyst

Intermediate Service Desk Technician - SECRET Clearance Required

Tier One Technical Support

Multifunctional Field Technical Support (MFTS)/Help Desk (contingent 045)

Desktop Support Technician

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