Top 10 Desktop support technician Jobs in Aberdeen Proving Ground, Md

Field Engineer L2 Deskside / Smart Hands Support
PTYTECH LLC —Havre de Grace, MD
- $38 an hour
- Full-time
- Background check
- 5 years
- Mid-level
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IT Service Desk Support Technician
Cecil College —North East, MD
- $16 an hour
- Part-time
- Classroom
- Research
- Office
- Disability insurance
Tier 2 Service Desk Technician
Hill Tech Solutions —Bel Air, MD
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- Office
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4d
IT Helpdesk Analyst
UPPER BAY COUNSELING AND SUPPORT SERVICES INC —Elkton, MD
- $17.25 - $20.00 an hour
- 8 hour shift
- Google Workspace
- Computer Science
- Computer literacy
- Health insurance
- Dental insurance
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Desktop Support Technician
Ovation Workplace Services Inc —Towson, MD
- $39,000 - $49,920 a year
- Weekends as needed
- Computer Science
- Office
- Ability to lift 50 pounds
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IT Support Technician
Total Technology Solutions —Towson, MD
- $18 - $21 an hour
- Full-time
- Mid-level
- Windows
- Analysis skills
- 401(k)
- Paid time off
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8d
IT Support Technician
Ovation Workplace Services Inc —Towson, MD
- $45,000 - $49,000 a year
- Full-time
- 7 years
- Programmable logic controllers
- Senior level
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Tier II Technical Support
PCS, LLC —Newark, DE
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IT Dept - Service Support Specialist I
Phillips & Cohen Associates Ltd. —Wilmington, DE
Computer Break/Fix: Deliver timely and effective technical support for software malfunctions and complex hardware issues (e.g., driver conflicts, hard drive…
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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
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MedFlight —Columbus, OH
Valid driver's license and the ability to travel to remote MedFlight locations as needed. Associate degree, technical training, or coursework in Information…
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desktop support technician jobs near aberdeen proving ground, md

Field Engineer L2 Deskside / Smart Hands Support

PTYTECH LLC
Havre de Grace, MD

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Job Details

Full-time
$38 an hour

Qualifications

Desktop computer repair
Customer communication
Moving
Hardware maintenance
Windows
Printer (troubleshooting support)
Computer hardware
Desktop (troubleshooting support)
Desktop applications
Networking equipment (troubleshooting support)
Desktop administration
Peripheral hardware support
Field engineering

Full Job Description

Field Engineer L2 Deskside / Smart Hands Support

Onsite IT Support Contract Engagement

This is a 1099 Independent Contractor role with no benefits. Compensation is $38/hour. Location is onsite at the clients location in Havre de Grace, MD. If you agree to these terms, please proceed with your application.

Job Title: Field Engineer L2 (Deskside / Smart Hands Technician)

Engagement Type: Contract Staff Augmentation (long-term)

Contract Term: Approximately 3 years

Schedule: Full-time, Monday Friday. Any 8-hour shift between 7:00 AM and 6:00 PM (e.g., 7:00 AM 3:30 PM with a 30-min lunch, or 8:00 AM 5:00 PM with a 1-hour lunch).

Work Location: 100% onsite at assigned client facility.

Reports To: Field Services / Deskside Support Lead

Position Overview

PTY Tech LLC is seeking a dependable, customer-focused L2 Field Engineer to provide onsite deskside and smart-hand support at a client facility. In this hands-on role, you are the face of IT at site-resolving end-user hardware and software issues, supporting networking equipment, servers, and printers, and acting as the local eyes and hands for remote engineering teams. This is a long-term contract engagement supporting a multi-year client agreement, offering stability and the opportunity to build deep familiarity with the environment.

The ideal candidate has 2 5 years of onsite technical support experience, works well independently, communicates clearly with both end users and remote teams, and takes ownership of getting problems fully resolved.

Key Responsibilities

Provide L2 deskside support for desktops, laptops, peripherals, and mobile devices in a Windows environment.
Perform break-fix work on end-user hardware, including component swaps and non-warranty repairs (excluding board- or chip-level repair).
Support printers with routine maintenance and basic break-fix: toner replacement, clearing paper jams, and non-warranty repairs.
Act as smart hands for remote network and server teams: rack, stack, cable, label, power-cycle, and physically verify equipment under remote direction.
Perform basic networking tasks-patching, cable runs, verifying connectivity, and swapping network hardware as directed.
Install, configure, image, and deploy new equipment and refresh existing hardware.
Diagnose and troubleshoot Windows OS, driver, connectivity, and application issues; escalate complex problems to L3 or specialized teams with clear documentation.
Log, track, and update tickets in the client ticketing system, meeting response and resolution SLAs.
Maintain asset inventory, document work performed, and keep the site's IT areas organized.
Deliver professional, courteous customer service to onsite staff and visitors.

Required Qualifications

2 5 years of hands-on onsite technical support experience (deskside, field services, or smart hands).
Proven ability to support general IT equipment: PCs, laptops, network equipment, servers, printers, and related peripherals.
Solid working knowledge of Windows operating systems and common desktop applications.
Comfortable with basic networking concepts (cabling, switches, connectivity troubleshooting).
Strong troubleshooting skills and the ability to work independently with minimal onsite supervision.
Clear written and verbal communication; able to explain technical issues to non-technical users.
Physically able to lift and move IT equipment (up to ~50 lbs), and to bend, reach, and work under desks and in equipment rooms.
Reliable, punctual, and professional, this is an onsite, customer-facing role.
Must be able to pass a background check as required by the client.

Preferred Qualifications

CompTIA A+ certification (or equivalent hands-on experience).
CCRT (Certified Computer Repair Technician) or other basic industry certifications.
Experience working within SLA-driven managed services or staff-augmentation environments.
Familiarity with enterprise ticketing systems (e.g., ServiceNow) and asset management tools.
Prior experience as the sole or lead onsite technician at a client site.

What Makes a Strong L2 Smart Hands Technician

Beyond the checklist, the technicians who succeed in this role share a few traits worth calling out:

Ownership mindset: they see a ticket through to full resolution rather than handing off half-finished work.
Follows remote direction precisely: smart hands work means being the careful, accurate hands for an engineer who cannot see the rack-reading port numbers, colors, and labels back correctly the first time.
Calm and professional under pressure: outages and frustrated users are part of the job; a steady, reassuring presence matters.
Documentation discipline: clear notes, accurate asset records, and tidy ticket updates keep the whole support chain running.
Resourceful and safety-aware: knows the limits of the role (no board-level repair), works safely around power and equipment, and escalates appropriately.

Scope Notes

Printer support covers toner, paper jams, and basic non-warranty break-fix only-no board- or component-level repair.
Networking responsibilities are limited to basic networking and smart hands tasks.
No point-of-sale (POS) support is required for this engagement.
No special certifications are required to be considered.

How to Apply

Qualified candidates are encouraged to submit a current resume. PTY Tech LLC is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status.

PTYTECH is an IT staffing firm working to simplify the connection between innovative companies and reliable tech talent. Founded on the basis of providing our clients and candidates confidence in their next hire or career opportunity, our staffing experts work diligently to place IT professionals quickly and at the most affordable cost on the market. Our average placement time of 48-72 hours combined with our very low attrition rate result in lower project deployment costs for our clients. Additionally, we ensure that we vet the organizations that we work with just as thoroughly as we do our candidates, optimizing these professionals for success in their new roles.

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desktop support technician jobs in aberdeen proving ground, md

Field Engineer L2 Deskside / Smart Hands Support

IT Service Desk Support Technician

Tier 2 Service Desk Technician

IT Helpdesk Analyst

Desktop Support Technician

IT Support Technician

IT Support Technician

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