Top 17 It helpdesk technician Jobs in Aberdeen Proving Ground, Md

Communications Support/Computer Technician
Katmai —Aberdeen Proving Ground, MD
- $85,000 - $90,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- AD&D insurance
- Paid holidays
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8d
IT Helpdesk Specialist
SURVICE Engineering Company —Belcamp, MD
- $20 - $25 an hour
- Part-time
- Office
- Windows
- Travel
- 401(k)
- Tuition reimbursement
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8d
Service Desk Technician – Intermediate
Black Bear Technology LLC —Aberdeen, MD
- $58,000 - $68,000 a year
- Full-time
- Background check
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
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IT Helpdesk Technician
Empowering Minds Resource Center —Edgewood, MD
- Part-time
- Mid-level
- Office
- High school diploma or GED
Service Desk Technician I
Mariner Finance —Nottingham, MD
- $22.11 - $26.55 an hour
- Full-time
- Spanish
- English
- Mid-level
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IT Helpdesk Analyst
UPPER BAY COUNSELING AND SUPPORT SERVICES INC —Elkton, MD
- $17.25 - $20.00 an hour
- 8 hour shift
- Google Workspace
- Computer Science
- Computer literacy
- Health insurance
- Dental insurance
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IT Service Desk Support Technician
Cecil College —North East, MD
- $16 an hour
- Part-time
- Classroom
- Research
- Office
- Disability insurance
Desktop Support Technician
Ovation Workplace Services Inc —Middle River, MD
- $35,000 - $52,000 a year
- Full-time
- Mid-level
- 3 years
- SharePoint
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Multifunctional Field Technical Support (MFTS)/Help Desk (contingent 045)
Systems Products and Solutions, Inc —Aberdeen Proving Ground, MD
- 7 years
- Mid-level
- Windows
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IT Support Technician
Total Technology Solutions —Towson, MD
- $18 - $21 an hour
- Full-time
- Mid-level
- Windows
- Analysis skills
- 401(k)
- Paid time off
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7d
Senior TSIGS Subject Matter Expert (SME) & Support Liaison
MAG Aerospace —Aberdeen Proving Ground, MD
- $150,000 - $210,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- Mentoring
- Health insurance
- Tuition reimbursement
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Middletown, DE
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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14d
Field Engineer L2 Deskside / Smart Hands Support
PTYTECH LLC —Havre de Grace, MD
2 5 years of hands-on onsite technical support experience (deskside, field services, or smart hands). Clear written and verbal communication; able to explain…
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Desktop Support Technician
TEKsystems —Columbus, OH
Key Responsibilities: - Provide Level I & II desktop support for Windows 10/11 and Mac OS - Troubleshoot hardware, software, VPN, and peripheral issues - Manage…
$25 - $32 an hour
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9d
Desktop Support Technician
MedFlight —Columbus, OH
Valid driver's license and the ability to travel to remote MedFlight locations as needed. Associate degree, technical training, or coursework in Information…
$25.50 - $31.00 an hour
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9d

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it helpdesk technician jobs near aberdeen proving ground, md

Communications Support/Computer Technician

Katmai -
Aberdeen Proving Ground, MD

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Job Details

Full-time
$85,000 - $90,000 a year
8 days ago

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Employee assistance program
Vision insurance

Qualifications

DoD 8570
IAT
IAT Level I

Full Job Description

SUMMARY

Provides telephone and in-person technical support to U.S. Army Medical Research Institute of Chemical Defense (MRICD) employees regarding technical aspects of assigned products.

ESSENTIAL DUTIES & RESPONSIBILITIES

Provides communications support including telephone installs, punch-down blocks, provisioning of analog and digital phone lines, emergency radios and Secure Voice Over IP (VoIP) telephones.
Submits Line of Service Request (LSR) for telephone repairs and changes.
Performs special projects such as network enabling KIOSK monitors, wireless, SIPR crypto infrastructure reconfiguration. Maintains and ensures operation of emergency radios.
Answers specific questions about installation, operation, configuration, customization, and usage of assigned products.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
Escalates complex problems to senior level contract support team members.
Uses problem management database and help desk system.
Diagnoses, troubleshoots, maintains, and repairs unclassified and classified systems, network issues, iPhones and other devices.
Installs, troubleshoots, repairs, and instructs users in personal and network computers, as well as peripherals, such as printers, scanners, smart card readers, etc.
Performs password resets and system configurations.
Identifies responsible group for problem resolution and escalation when necessary.
Responsible for testing and troubleshooting issues with existing and new phone lines.
Maintains regular and punctual attendance.
Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None.

Requirements

MINIMUM QUALIFICATIONS

Baseline certification as stipulated in DoD 8570.01 Information Assurance Technician (IAT) Level I.
(A+ CE, CCNA-Security, CND, Network+ CE, SSCP) or have one of the following certifications (A+, NET+, GSEC, Security+ CE, SSCP, CCNA-Sec, CISSP, CISA, CASP, GCIH, GSEC, or GCED)
Knowledge of hardware and/or software products required.
Must be able to obtain and maintain a Secret security clearance (generally, U.S. Citizenship required).
Must obtain and maintain any necessary security access and/or background checks.

DESIRED QUALIFICATIONS & SKILLS

Three plus (3+) years of experience as a Helpdesk Specialist preferred.
Familiarity with the functionality of the UPS, network equipment and environment, break-fixes with spare parts replacement, cable patching and expansion, fiber install coordination.
Familiarity with Microsoft Office products, internet and browser usage, email products (Microsoft Outlook preferred), basic operating system/networking/hardware troubleshooting, call center ticketing system (Remedy or similar applications), and SharePoint.
Strong communications skills and ability to communicate technical issues effectively.
Capable ofproviding PC software and hardware troubleshooting.
Ability to install telephones, punch-down blocks, and provision analog and digital phone lines, emergency radios, and Secure Voice Over IP (VoIP) telephones.

WORK SCHEDULE

Full-time. May be required to work additional hours as needed to complete assignment or project.

TRAVEL

None.

DRIVING REQUIREMENTS

None.

WORK ENVIRONMENT

Work is performed primarily indoors at a well-lit office or server room environment. The environment is normally air conditioned, but conditions may change depending upon circumstances. Work may need to be performed in a fast-paced environment requiring quick thinking and rapid judgments. The employee will be exposed to a wide variety of clients in differing functions, personalities, and abilities.

PHYSICAL DEMANDS

Position consists of sitting for long periods of time, using hands/ fingers, handling, reaching with hands and arms, speaking, or translating. Periods of walking, standing, bending, kneeling, stooping, crouching, and lifting equipment weighing up to 20 pounds. Moderate to extended periods of office work with heavy periods of computer usage. It is Katmai’s business philosophy and practices to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

Benefits

Compensation & Benefits:

Pay: $85,000 to $90,000
Eligible Benefits: Medical, Dental, Vision, Life & AD&D Insurance, Long-Term & Short-Term Disability Insurance, 401(k) Savings Plan, Employee Assistance Program (EAP), Vacation & Paid Personal Time, 11 Paid Federal Holidays, and Leave of Absence.

Compliance:

To be considered for this position, all applicants must apply on the company website, https://apply.workable.com/katmai/

We are a VEVRAA Federal Contractor.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, marital status, familial status or any other characteristic protected by law.

Preference will be given to Ouzinkie Shareholders, Descendants of Shareholders and Spouses of Shareholders in accordance with Title 43 U.S. Code 1626(g) and Title 42 U.S. Code 2000e - 2(i).

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it helpdesk technician jobs in aberdeen proving ground, md

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Now Hiring IT and Telecom Field Technicians

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