Top 57 Service desk Jobs in Aiken Sc

Help Desk Specialist
Strativia —Aiken, SC
- Clean driving record
- Windows
- Analysis skills
- Health insurance
Quick Apply
1d
Help Desk Lead
Savannah River National Laboratory —Aiken, SC
- Full-time
- Management
- Mid-level
- Mentoring
9d
Service Desk Technician
Syntelligent Analytic Solutions —Augusta, GA
- $20.00 - $21.83 an hour
- Online Application
- Microsoft Outlook
- Writing skills
- Mid-level
Quick Apply
Float Medical Receptionist
Centerwell —North Augusta, SC
- $38,000 - $45,800 a year
- Full-time
- Spanish
- Float pool
- Inventory management
- Paid parental leave
- Paid holidays
FSA - Desktop Support I
Advanced Technology Leaders Inc —Augusta, GA
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
12d
Front Desk Agent
Hilton Garden Inn Aiken —Aiken, SC
- From $13 an hour
- Part-time
- Customer service
- Hotel
- Driver's License
- Paid time off
- Employee discount
Quick Apply
Office Administrator
Helm Electric Inc —Augusta, GA
- $18 - $21 an hour
- Full-time
- Google Workspace
- Microsoft Outlook
- Computer literacy
Quick Apply
5d
Medical Office Receptionist
PEDIATRIC PARTNERS OF AUGUSTA, —Augusta, GA
- From $15 an hour
- Full-time
- Background check
- Customer service
- Medical office experience
- Health insurance
- Dental insurance
Quick Apply
6d
Club Associate Workout Anytime Aiken
Workout Anytime - Melvin —Aiken, SC
- $10 an hour
- Part-time
- Maintenance
- Marketing
- Entry level
- Gym membership
- Flexible schedule
Quick Apply
Front Desk Agent
Holiday Inn Express Aiken —Aiken, SC
- $13.00 - $13.50 an hour
- 8 hour shift
- Bilingual
- Hotel
- In-person
- Free parking
- Paid time off
Quick Apply
Night Auditor
Fairfield Inn & Suites Augusta —Augusta, GA
- Part-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Patient Services Representative
OrthoAtlanta —Augusta, GA
- Full-time
- Private practice
- Mid-level
- High school diploma or GED
Quick Apply
Allergy & Radiology Scheduler
AUGUSTA ENT PC —Augusta, GA
- Full-time
- Background check
- Customer service
- Computer literacy
- Profit sharing
- Paid holidays
Front Desk Administrative Assistant
MyFamily Braces Orthodontics —Martinez, GA
- $16 - $21 an hour
- Full-time
- Spanish
- Dental office
- Computer literacy
- Paid time off
- Employee discount
Quick Apply
4d
Front Desk Receptionist
Paris nails and spa —Augusta, GA
- $13 - $17 an hour
- Part-time
- Bilingual
- Google Workspace
- Microsoft Outlook
Quick Apply
5d
Front Desk Agent
Crowne Plaza North Augusta —North Augusta, SC
- Night shift
- Hotel
- High school diploma or GED
- Math
Quick Apply
Customer Service Representative
Neighborhood Improvement Project Inc —Augusta, GA
- $16.00 - $16.75 an hour
- Full-time
- High school diploma or GED
- Clinic
- Data entry
Quick Apply
11d
Emergency Technical/Customer Service Representative
Helpware —Augusta, GA
- $16 an hour
- Extended hours
- Remote
- Computer literacy
- High school diploma or GED
- 1 year
Quick Apply
REEVES| Accounting Administrator Augusta, GA
REEVES CONSTRUCTION COMPANY —Augusta, GA
- Online Application
- Microsoft Excel
- Microsoft Outlook
- Office
- Health savings account
- AD&D insurance
Front Desk Clerk
Garner Hotel Aiken South —Aiken, SC
- $10.00 - $10.50 an hour
- Part-time
- In person
- Hotel
- In-person
- Entry level
Quick Apply

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Help Desk Specialist

Strativia -
Aiken, SC

Quick Apply

Job Details

1 day ago

Benefits

Health insurance

Qualifications

IT user and group management
Microsoft Exchange
Windows
Driver's License
Email configuration (technical support)
Cloud service support
Productivity software support
Desktop (troubleshooting support)
Desktop applications
Document viewing software
Desktop administration
Technical Proficiency
Adobe Acrobat

Full Job Description

Job Purpose:
The Help Desk Specialist serves as the primary point of contact for end users experiencing technical issues. This role is responsible for providing timely technical support, resolving hardware and software problems, documenting incidents, and escalating complex issues when necessary. The Help Desk Specialist also supports continuous service improvement by maintaining documentation, tracking trends, and ensuring a high level of customer satisfaction.

Responsibilities:

Serve as an escalation point for technical support incidents.
Respond to user requests via phone, email, and in-person support.
Troubleshoot and resolve hardware, software, and network-related issues.
Escalate complex incidents to the appropriate technical support teams.
Document incidents, troubleshooting steps, resolutions, and escalations.
Monitor internal communication channels for outages, known issues, and service updates.
Perform customer satisfaction follow-ups as directed.
Maintain and update Help Desk knowledge base articles, standard operating procedures (SOPs), and self-service resources.
Analyze Help Desk metrics and trends to identify opportunities for continuous improvement and root cause analysis.
Immediately report suspected cybersecurity incidents or security concerns to appropriate personnel.
Create and manage Active Directory user accounts, password resets, and drive mappings.
Administer basic Office 365 and Microsoft Exchange user support.
Configure email accounts on mobile devices.
Install, configure, and troubleshoot desktop hardware, software, printers, and scanners.
Perform malware and virus detection and remediation.
Track customer issues and resolutions while maintaining accurate documentation.
Generate monthly operational reports and maintain support documentation.
Other duties as assigned.

Requirements:

Minimum of 6 months of Help Desk or technical support experience.
Proficiency supporting:
- Windows 7 and Windows 10
- Microsoft Office 365 / Office 2016
- Active Directory
- Microsoft Exchange / Office 365 Administration
- Adobe Acrobat and Adobe Reader
- Java Runtime Environment (JRE)
- Internet Explorer, Google Chrome, and Mozilla Firefox
- Windows printing services and print queue management
Strong knowledge of Microsoft Office applications.
Ability to troubleshoot and resolve technical issues in a fast-paced, high-volume support environment.
Excellent customer service, verbal communication, and written communication skills.
Strong analytical, troubleshooting, and critical thinking abilities.
Ability to explain technical concepts to non-technical users.
Valid driver's license with reliable transportation, current insurance, and a clean driving record.
Ability to successfully pass a background investigation.

Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization.

Strativia is an Equal Opportunity Employer and strives for diversity. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets

Quick Apply

Refine Your Search

service desk jobs in aiken sc

Help Desk Specialist

Help Desk Lead

Service Desk Technician

Float Medical Receptionist

FSA - Desktop Support I

Front Desk Agent

Office Administrator

Medical Office Receptionist

Club Associate Workout Anytime Aiken

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Night Auditor

Patient Services Representative

Allergy & Radiology Scheduler

Front Desk Administrative Assistant

Front Desk Receptionist

Front Desk Agent

Customer Service Representative

Emergency Technical/Customer Service Representative

REEVES| Accounting Administrator Augusta, GA

Front Desk Clerk

I want to receive the latest job alert for service desk in aiken sc

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