Top 307 Collections representative Jobs in Akron Oh

Case Management Supervisor (Collections)
Millennium Capital and Recovery Corporation —Akron, OH
- From $23 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
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Call Center Representative - Collections
Weltman, Weinberg & Reis Co., LPA —Independence, OH
- $18.29 - $20.33 an hour
- No weekends
- Background check
- Spanish
- Computer literacy
- Free parking
- Paid holidays
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Collections Agent/Customer Service Representative
Northstar Location Services —Ohio
- $16 - $25 an hour
- Full-time
- Remote
- Computer literacy
- Basic math
- Mid-level
- Paid training
- Health savings account
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Accounts Receivable Representative
Cintas —North Canton, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Profit sharing
- AD&D insurance
Credit & Accounts Receivable Support Specialist
Confidential —Mantua, OH
- $18 - $19 an hour
- Full-time
- Research
- Office
- Administrative experience
- Profit sharing
- Health insurance
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Bilingual (Spanish) Customer Service Representative
Revcare, Inc. —Fairlawn, OH
- $16 - $20 an hour
- Full-time
- Hybrid work
- Spanish
- Computer literacy
- Windows
- Health insurance
- Dental insurance
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Environmental Compliance Specialist
Zircoa Inc. —Solon, OH
- $80,000 - $90,000 a year
- Full-time
- Ability to walk for extended periods
- 5 years
- Mid-level
- Health savings account
- AD&D insurance
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A/R Specialist
The M. Conley Company —Canton, OH
- $17 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Health insurance
- Dental insurance
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CNC Machinist -2nd Shift
Pyrotek —Aurora, OH
- $24 - $29 an hour
- Full-time
- Computer literacy
- English
- Mid-level
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Executive Director/Administrator
Luminary Hospice —Akron, OH
- Nursing
- RN License
- 5 years
- Health insurance
- Dental insurance
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13d
Environmental Services Facilities Worker (Mantua) - 2nd Shift
The Brewer-Garrett Company —Mantua, OH
- $16 - $18 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Residential
- Health savings account
- Disability insurance
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Revenue Cycle Manager, Customer Service & Self-Pay
Revcare, Inc. —Fairlawn, OH
- 8 hour shift
- Microsoft Excel
- HIPAA
- 3 years
- Health insurance
- Dental insurance
Quick Apply
9d
Retail support assistant
Appalachian Outfitters —Peninsula, OH
- $15 - $17 an hour
- Full-time
- Inventory management
- Word processing
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
9d
Estate Specialist
Weltman, Weinberg & Reis Co., LPA —Independence, OH
- $18.29 - $22.04 an hour
- Evenings as needed
- Background check
- Spanish
- Computer literacy
- Free parking
- Paid holidays
Quick Apply
Induction Hardener
ThyssenKrupp —Aurora, OH
- $31.73 an hour
- Mid-level
- High school diploma or GED
- Communication skills
- Profit sharing
- Paid holidays
Maintenance Mechanic
ThyssenKrupp —Aurora, OH
- $38.16 an hour
- Trade school
- Senior level
- Profit sharing
- Paid holidays
CNC Mazak Machine Operator
ThyssenKrupp —Aurora, OH
- $32.47 an hour
- Mid-level
- High school diploma or GED
- Profit sharing
- Paid holidays
Legal Assistant - Collections
Tiffany & Bosco, PA —Solon, OH
- Overtime
- Background check
- Computer literacy
- Pass drug screening
- Free parking
- Disability insurance
Quick Apply
CNC Mazak Machine Operator 3rd Shift
ThyssenKrupp —Aurora, OH
- $32.47 an hour
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Sales Representative
JBL Roofing —Kent, OH
- $80,000 - $220,000 a year
- Full-time
- 11+ years
- Mid-level
- Contracts
- Health insurance
- 401(k)
Quick Apply
7d

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collections representative jobs near akron oh

Case Management Supervisor (Collections)

Millennium Capital and Recovery Corporation -
Akron, OH

Quick Apply

Job Details

Full-time
From $23 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Customer communication
Collections agent experience
Operations management
Loan collections
High school diploma or GED
Team development
Debt collection skip tracing
Process management
Leadership

Full Job Description

SUMMARY:

Responsibilities include leading and supporting a team of Case Managers/Skip Tracers in a performance-based work environment. This role oversees daily assignment flow, client and agent communication, skip-tracing activity, and consumer contact efforts while ensuring client expectations and operational goals are met. The Supervisor serves as a subject matter expert for assigned clients, skip-tracing tools, and internal processes, while remaining actively engaged in day-to-day operational functions as needed.

ESSENTIAL RESPONSIBILITIES:

· Foster and contribute to a positive working environment

· Lead, coach, and develop Case Managers/Skip Tracers to ensure performance expectations are met

· Monitor daily assignment workflow and audit account-level expectations to maintain KPI standards

· Review daily performance reports and identify opportunities or gaps

· Ensure accurate and timely communication with clients, consumers, and independent agents

· Perform diligent follow-up functions with clients and agents regarding assignment status and updates

· Conduct call quality reviews and provide performance feedback and coaching opportunities

· Roll out and ensure adherence to operational initiatives, policies, and client requirements

· Resolve escalated issues and communicate concerns appropriately to management

· Maintain cross-functional communication with alternate departments to support operational efficiency

· Make outbound and take inbound consumer calls as needed

· Adhere to scripted requirements and ensure team compliance with call handling expectations

· Conduct internet and database searches to identify best-known addresses and location information for customer collateral

· Maintain accurate and up-to-date notes in the system of record

· Ensure compliance with all related laws, regulations, company policies, and industry best practices

· Initiate verbal contact with references as needed to identify or verify location information

· Train and mentor new and existing team members on systems, processes, and client expectations

· Assist with special projects and process improvement initiatives as requested

· Recommend system, process and automation improvements where applicable.

· Assume additional duties as needed

COMPETENCIES:

· Extensive knowledge of customer service strategies and procedures

· Strong leadership and team development skills

· Excellent verbal and written communication skills

· Strong analytical, investigative, and deductive reasoning abilities

· Ability to prioritize workload and manage competing demands in a fast-paced environment

· Extensive knowledge of, or the ability to quickly learn, company services and client expectations

· Proficiency with Microsoft Office Suite and related software

· Strong understanding of skip tracing techniques, consumer communication standards, and assignment management processes

· Adapts to changes in the work environment and adjusts approach to best fit operational needs

REQUIRED EDUCATION AND EXPERIENCE:

· High school diploma or GED required

· Minimum of 3 years of related experience in skip tracing, case management, repossession support, collections, or recovery operations

· Prior leadership, training, or supervisory experience preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS:

· Comfortable handling high call volumes and working within performance-driven environments

· Experience with dialer systems, warm transfer protocols, and consumer communication best practices preferred

· Working knowledge of skip tracing technologies including Accurint, LexisNexis, TLO, CLEAR, or similar platforms preferred

· Knowledge of the repossession and recovery industry strongly preferred

WORK ENVIRONMENT:

This position operates in a professional office environment and routinely uses standard office equipment. Initial training will take place in-office, with an ongoing hybrid schedule after training is completed and consistent with company policy.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this position, the employee is occasionally required to sit and stand for extended periods; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Other Duties:

Please note this position description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Pay: From $23.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Parental leave
Referral program
Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Collections: 3 years (Preferred)
Leadership: 1 year (Preferred)

Ability to Commute:

Akron, OH 44311 (Preferred)

Work Location: Hybrid remote in Akron, OH 44311

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Refine Your Search

collections representative jobs in akron oh

Case Management Supervisor (Collections)

Call Center Representative - Collections

Collections Agent/Customer Service Representative

Accounts Receivable Representative

Credit & Accounts Receivable Support Specialist

Bilingual (Spanish) Customer Service Representative

Environmental Compliance Specialist

A/R Specialist

CNC Machinist -2nd Shift

Executive Director/Administrator

Environmental Services Facilities Worker (Mantua) - 2nd Shift

Revenue Cycle Manager, Customer Service & Self-Pay

Retail support assistant

Estate Specialist

Induction Hardener

Maintenance Mechanic

CNC Mazak Machine Operator

Legal Assistant - Collections

CNC Mazak Machine Operator 3rd Shift

Sales Representative

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