Top 21 Helpdesk technician Jobs in Albany, Ny

Help Desk Technician
KMRG, LLC —Albany, NY
- $85,000 - $95,000 a year
- Overtime
- Microsoft Excel
- Up to 50% travel
- Mid-level
7d
Tier 1 Managed IT Technician
Usherwood Office Technology —Albany, NY
- $21 - $25 an hour
- Computer science
- Computer Science
- Research
IT Support Technician
Core BTS, INC. —Niskayuna, NY
- $24 - $25 an hour
- Classroom
- Mid-level
- Computer networking
Quick Apply
Desktop Technician II
Ellis Medicine —Schenectady, NY
- $24.75 - $36.53 an hour
- Full-time
- English
- Mid-level
- Organizational skills
Quick Apply
20h
IT Technician- Glenville, NY
Trustco Bank —Schenectady, NY
- $40,000 - $50,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Office
- Paid training
- Health savings account
1d
Senior Help Desk Technician
Contact Government Services, LLC —Albany, NY
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Network Engineer, Tier 1
State of New York - Empire State Development, NYS —Albany, NY
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
Desktop Support Technician
Ovation Workplace Services Inc —Niskayuna, NY
- $39,000 - $49,000 a year
- Weekends as needed
- Computer Science
- Mid-level
- Office
Quick Apply
Advanced Audio Visual Technician
Albany Medical Center —Albany, NY
- $70,068 - $108,605 a year
- Full-time
- Mid-level
Network & Systems Technician
Burnt Hills-Ballston Lake CSD —Ballston Lake, NY
- $49,046.40 - $59,176.00 a year
- Weekends as needed
- Computer Science
- High school diploma or GED
- Trade school
- Health insurance
- Dental insurance
8d
Network Engineer, Tier 1
Empire State —Albany, NY
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
Quick Apply
Systems & Network Technician
cb20 —Burnt Hills, NY
- $22 - $26 an hour
- Weekends as needed
- Computer Science
- Mid-level
- High school diploma or GED
Quick Apply
Cleared Computer Technician
Colossal Contracting LLC —Ballston Spa, NY
- Full-time
- Mid-level
- In-person
- 1 year
- Dental insurance
- 401(k)
Quick Apply
Plant Utilities Assistant (NY HELPS) - VID 219098
State of New York - General Services, Office of —Albany, NY
- $42,641 - $52,413 a year
- Full-time
- Background check
- OSHA
- Mid-level
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Menands, NY
- $20 - $27 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply

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Help Desk Tech II - 2nd Shift, M-F
Albany Medical Center —Albany, NY
The Help Desk Tech provides initial employee support for technical inquiries received via the telephone and/or email.
$49,763 - $69,668 a year
User Support Specialist - Two Positions Available - Siena University
Siena College —Loudonville, NY
Ability to communicate technical information clearly and professionally to users with varying levels of technical experience.
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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
Quick Apply

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helpdesk technician jobs near albany, ny

Help Desk Technician

KMRG, LLC
Albany, NY

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Job Details

Full-time
$85,000 - $95,000 a year
7 days ago

Qualifications

Microsoft Excel
Bachelor's degree
Productivity software support
Desktop applications
Microsoft Teams
Document viewing software
Productivity software
IT department experience

Full Job Description

Title: Help Desk Technician
Location: Albany, NY 12207
Schedule: Full-time, onsite Monday-Friday
Salary: $85,000–$95,000, commensurate with experience

KMRG, LLC (KMRG) is a federal services company that hires talented professionals to support Government agencies and the communities they serve. We are hiring a Help Desk Technician to join our team and provide primarily onsite support to the U.S. Attorney’s Office for the Northern District of New York (USAO NDNY) in Albany, NY.

In this role, you will help maintain the office’s daily information technology operations by troubleshooting technical issues, supporting end users, configuring equipment, maintaining hardware and software, and assisting with network and mobile-device support.

This position is a strong fit for someone who is technically skilled, customer-focused, and comfortable explaining technology to users with different levels of experience. You will play an important behind-the-scenes role in keeping critical systems, equipment, and office operations running smoothly.

Applications will be reviewed as they are received. Apply today!

RESPONSIBILITIES
End-User & Help Desk Support

Provide responsive technical support through in-person, telephone, email, and electronic ticketing channels
Diagnose and resolve customer-reported hardware, software, account, and connectivity issues
Communicate clearly and professionally with end users throughout the troubleshooting process
Reset user passwords and assist with routine account-access issues
Provide technical guidance and assistance with commonly used applications and equipment
Orient new users to standard hardware, software, and office technology
Escalate complex or recurring technical issues to the System Manager or appropriate IT personnel
Identify trends and patterns in reported incidents and recommend potential solutions

Hardware & Software Support

Install, configure, upgrade, troubleshoot, and maintain computer hardware and software
Provide support for desktop computers, laptops, mobile phones, tablets, printers, copiers, and scanners
Maintain video teleconferencing equipment, desk phones, headsets, and related office technology
Apply routine software updates, security patches, and program maintenance
Configure and maintain Windows-based workstations and related operating systems
Troubleshoot Microsoft Office applications, including Word, Excel, PowerPoint, Access, Teams, and SharePoint
Manage Adobe applications and other approved software tools
Assist users with Apple iOS devices and mobile technology, as needed

Network & Systems Support

Assist with configuring, installing, troubleshooting, and maintaining network systems
Support network standards, protocols, capabilities, and applications
Assist with hubs, routers, switches, bridges, servers, and related network hardware
Help diagnose network-connectivity and equipment-performance issues
Coordinate with the System Manager and IT Specialists when resolving systems-related problems
Follow established technical, cybersecurity, and agency operating procedures

Equipment & Property Support

Set up, relocate, reconnect, and test computers and related IT equipment
Coordinate with the property-management team regarding Government-furnished equipment
Track and communicate changes involving equipment assignments and user locations
Maintain equipment inventory, accountability, and asset-management records
Handle the proper disposal of electronic media and technology equipment
Perform routine Personal Identity Verification card maintenance

Records, Security & Privacy

Archive and dispose of electronic records in response to authorized customer requests
Protect confidential, Privacy Act-protected, and sensitive Department of Justice information
Ensure Government information remains within authorized systems, networks, equipment, and facilities
Follow Department of Justice cybersecurity, records-management, privacy, and security requirements
Report suspected security or privacy incidents through established procedures
Complete required ethics, cybersecurity, privacy, and records-management training
Perform related information technology duties within the scope of the position

REQUIRED BACKGROUND

Minimum of three years of professional experience providing general IT support
Experience demonstrating qualifications and work history relevant to the IT duties described for this position
Experience and expertise performing the required information technology support services
Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Access, Teams, and SharePoint
Proficiency using Adobe applications
High-level working knowledge of Windows operating systems
Strong attention to detail and customer-service skills
Strong oral and written communication skills
Demonstrated problem-solving ability
Ability to comply with rigorous agency policies, procedures, and operational protocols

EDUCATION

Bachelor’s degree in information technology or a related field required

LOCATION

445 Broadway, Room 218, Albany, NY 12207

TRAVEL

Travel within the Northern District of New York or occasionally outside the district may be required
Official travel must receive prior Government approval
Local travel within 50 miles of the assigned work location may be required

WORK HOURS

Full-time, Monday-Friday
Some schedule flexibility may be required based on office needs
Limited overtime may be required with prior authorization

TELEWORK

Telework is not authorized

CLEARANCE

Must be a U.S. Citizen
Must be able to obtain favorable adjudication for the required background investigation
Must receive Government authorization before beginning work

CLIENT

Department of Justice (DOJ)

EMPLOYMENT CLASSIFICATION

Employment Classification Eligibility — Exempt

******************

KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.

Other Considerations. Applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.

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helpdesk technician jobs in albany, ny

Help Desk Technician

Tier 1 Managed IT Technician

IT Support Technician

Desktop Technician II

IT Technician- Glenville, NY

Senior Help Desk Technician

Network Engineer, Tier 1

Desktop Support Technician

Advanced Audio Visual Technician

Network & Systems Technician

Network Engineer, Tier 1

Systems & Network Technician

Cleared Computer Technician

Plant Utilities Assistant (NY HELPS) - VID 219098

Now Hiring IT and Telecom Field Technicians

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