Top 9 Remote help desk Jobs in Albany, Ny

Help Desk Tech II - 2nd Shift, M-F
Albany Medical Center —Albany, NY
- $49,763 - $69,668 a year
- Full-time
- HIPAA
- Mid-level
User Support Specialist - Two Positions Available - Siena University
Siena College —Loudonville, NY
- $23.05 an hour
- Weekends as needed
- Classroom
- Google Workspace
- Mid-level
- Health insurance
- Dental insurance
Tech Field Support II
Albany Medical Center —Albany, NY
- $54,690 - $82,035 a year
- Full-time
- Mid-level
Senior Help Desk Technician
Contact Government Services, LLC —Albany, NY
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Field Support Technician
Ovation Workplace Services Inc —Albany, NY
- $19 - $24 an hour
- Full-time
- Computer Science
- Mid-level
- Office
Quick Apply
7h
Desktop Support Technician
Ovation Workplace Services Inc —Niskayuna, NY
- $39,000 - $49,000 a year
- Weekends as needed
- Computer Science
- Mid-level
- Office
Quick Apply

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Help Desk Tech II - 2nd Shift, M-F

Albany Medical Center -
Albany, NY

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Job Details

Full-time
$49,763 - $69,668 a year

Qualifications

Email customer support
Technical support via phone
Phone communication
Standard Operating Procedures (SOPs) implementation
Direct client contact
HIPAA
Mid-level
Incident Escalation
Internal employee customer service
Remote access software
Hardware support
Remote desktop tools
Clinical confidentiality policies
Technical support via email
Escalation handling
Standard operating procedures (SOPs)
Email support
Client interaction via phone calls

Full Job Description

Department/Unit:

AMHS - IT Infrastructure

Work Shift:

Evening (United States of America)

Salary Range:

$49,763.00 - $69,668.00

The Help Desk Tech provides initial employee support for technical inquiries received via the telephone and/or email. The Help Desk Tech will assess the nature of problems and resolve basic support issues over the phone, utilizing remote access and all provided technical utilities, scripts and documentation. The Help Desk Tech escalates and notifies Information Technology employees appropriately according to documented standard operating procedures. The Help Desk Tech is responsible for an exemplary customer service experience for all Albany Med employees during their interaction with the Albany Med Help Desk.

The Help Desk Tech – Level II will have little to moderate Help Desk/Service Desk experience but has a desire to pursue a career in some field of Information Technology. The individual will complete tasks as documented by departmental standard operating procedures (SOP), processes, documentation and training. The individual will receive close to moderate supervision and is expected to escalate issues that fall outside of their training and documentation for disposition by senior peers or management. The individual will have knowledge of and the ability to adhere to customer service standards and ensure that all written and verbal interactions with users meet those standards

Typical responsibilities include:

Support

Answer the Help Desk support line and provide all assistance in alignment with documented processes, SOPs, documentation, and training
Respond to email requests in alignment with documented processes, SOPs, documentation, and training
Adhere to Customer Service Standards in all verbal and written interactions with users
Work as part of a team to meet goals set forth by Help Desk Management
Meet all documented and communicated Help Desk statistical metrics that drive overall Help Desk performance

Supervision

This position does not have any supervisory responsibilities

Contact with others

High degree of contact internal and external to Albany Med, including anyone who could possibly call the Help Desk phone line

Other

Maintain current technical expertise in the rapidly changing technology of Albany Med Information Technoloyg
Use customer feedback as a basis for taking actions, which solve customer problems quickly and effectively
Provide best effort support for non-standard applications and hardware
Participate in on-call rotation and help troubleshoot customer issues
Maintain confidentiality by using and communicating information only as needed to perform one’s duties
Perform at or above the Information Technology performance standards
Fulfill department requirements in terms of providing work coverage and administration notification during periods of absence (personnel illness, vacation, education, etc.)

Complete other duties or assignments as designated by management

Thank you for your interest in Albany Med Health System!

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

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Refine Your Search

remote help desk jobs in albany, ny

Help Desk Tech II - 2nd Shift, M-F

User Support Specialist - Two Positions Available - Siena University

Tech Field Support II

Senior Help Desk Technician

Field Support Technician

Desktop Support Technician

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